Job: 911 Dispatcher / Calltaker

This posting has expired and is no longer available.

Job Description

Overall Job Objective

Job Title:911 Dispatcher / Calltaker
Closing Date/Time:Wed. 12/06/17 11:59 PM Pacific Time
Salary:$32.40 - $36.21 Hourly
$2,592.00 - $2,896.80 Biweekly
$5,616.00 - $6,276.40 Monthly
$67,392.00 - $75,316.80 Annually
Job Type:Full-Time
Location:San Mateo County, California

NOTE: This job announcement was amended on Tuesday, November 28, 2017 from a continuous recruitment to closing. The Final Closing Date will be Wednesday, December 6, 2017.

The County of San Mateo, Office of Public Safety Communications is looking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 Dispatcher positions.

The work of 911 dispatchers is challenging, yet rewarding and gratifying, which makes it one of the most pride-filled and dynamic occupations in public safety.  911 Dispatchers perform a critical role in the delivery of high quality law enforcement, fire, and medical dispatch and communications services for the community.  This role provides an excellent opportunity to develop and demonstrate leadership  and multi-tasking skills.  Using state-of-the-art equipment and on-the-job-paid training, 911 dispatchers will provide excellent service and security to the community.  

Under immediate supervision, the incumbent will receive and process emergency and routine calls for service from the public and public safety personnel by means of telephone, data terminals, radio, and other related technology which are operated on a 24-hour a day, seven day a week basis.

To be considered for this position, you must have:

  • Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application OR taken and passed an equivalent pre-employment test such as 'CritiCall' within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.   For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible.
South Bay Regional Public Safety Training Consortium 
San Mateo, CA:  650-574-6466
San Jose, CA:  408-270-6458
Please note, you must register online at for a test session.
NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement.

Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) OR "CritiCall" requirements for public safety dispatching.

For more information about the County of San Mateo Office of Public Safety Communications, visit our website at

Knowledge of:
  • English language, spelling, grammar and punctuation.
  • Customer service and interpersonal communications principles.
  • Computer operation and use in office and Communications Center environments.
  • Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals.
  • Various resources within the County in order to provide referrals to the public and public safety agencies.
Skill/Ability to:
  • Speak, read and write English clearly.
  • Communicate clearly and concisely, in English, both orally and in writing.
  • Comprehend, interpret, relay and document information via telephone, data terminals or other related technology.
  • Screen and interpret general data and filter relevant information.
  • Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology.
  • Read and interpret various mapping devices and relaying pertinent information.
  • Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.
  • Perform multiple tasks simultaneously.
  • Listen, understand and relay of information via radio, telephone and in person.
  • Remain calm and controlled under stressful periods while projecting a professional demeanor.
  • Establish and maintain positive and courteous working relationships with customers, the community and co-workers.
  • Participate in Communications Center teamwork while maintaining assigned job.
  • Responsibilities and duties.
  • Anticipate and adapt to fluctuating workloads in the Communications Center.
  • Communicate and receive constructive feedback and opinions to affect change.
  • Access and refer to information using available resources.
  • Read, interpret, understand and follow written and oral instructions and/or information.
  • Remain seated for long periods of time.
  • Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps.
  • Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations.
The 911 Dispatcher/Calltaker position does not require prior public service dispatcher experience.  The successful candidate(s) will be trained on the job. However, all applicants must have a passing score within one year of date of application on either the POST Entry-Level Dispatcher Selection Test Battery (minimum T-Score of 52) or a passing score on the CritiCall exam.  Test scores must be submitted at the time of application.      
Other requirements of the position:
  • Successfully complete a pre-employment medical examination and be subject to polygraph testing.
  • Follow strict drug use standards and guidelines.
  • Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation.
  • Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts
  • Be willing to work 12 to 16 hours per day.
  • Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments.

Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of 52 OR an equivalent pre-employment test such as 'CritiCall' within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials.

Final Final Date:  Wednesday, December 6, 2017
Departmental Interviews:  TBD

Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above. If you are not on the County's website, please go to to apply.
All exams will be given in San Mateo County, California, and applicants must participate at their own expense. 

The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days.  Failure to do so within the timeframe will disqualify you from the rest of the process.  Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.
Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.
San Mateo County is an Equal Opportunity Employer
HR Contact: Mandy Singh  (06012017)
(Communications Dispatcher I/Calltaker - V050)


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