Job: Alcohol and Other Drug Services - Health Services Manager I (Open & Promotional)

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Overall Job Objective

Job Title:Alcohol and Other Drug Services - Health Services Manager I (Open & Promotional)
Closing Date/Time:Wed. 02/21/18 11:59 PM Pacific Time
Salary:$47.44 - $59.32 Hourly
$3,795.20 - $4,745.60 Biweekly
$8,222.93 - $10,282.13 Monthly
Job Type:Full-Time
Location:San Mateo County, California
The County of San Mateo Health System is seeking a well-qualified individual for the position of Alcohol & Other Drug Services - Health Services Manager I (HSM-I), in the Behavioral Health and Recovery Services (BHRS) Division.  This position will work in the in Alcohol and Drug Services (AOD) Unit and will support the development and delivery of a countywide continuum of substance use disorder (SUD) treatment services through a network of contracted SUD treatment providers. 
Primary activities of this Health Services Manager will be the oversight of the SUD Contract Performance and Monitoring Team within the AOD Unit and includes:  the implementation of the Drug Medi-Cal Organized Delivery System (DMC ODS) and Substance Abuse Block Grant (SABG) services within the AOD provider network; development of goals and objectives related to program areas; developing, communicating and implementing new policies and procedures; establishing and monitoring performance metrics; ensuring compliance with federal, state, and local standards, regulations, laws and contract requirements; monitoring contractor budgets, payments and billing; and program outcomes reporting.  The SUD Contract Performance and Monitoring team in AOD includes a staff of BHRS Supervisors and BHRS Program Analysts which support this work.
The HSM I will work closely with the AOD Administrator and with other key staff from BHRS including but not limited to:  Quality Management, Contracts, Management Information Systems, Finance, Office of Diversity and Equity, and Community Service Area managers, and regional mental health and specialty clinics.  Additionally, the HSM I will build and maintain relationships within the broader Health System, other County Departments, contracted agencies, and community partners. 
Duties include, but are not limited to, the following:
  • Provide leadership and project management for the following AOD programs areas:  Drug Medi-Cal Organized Delivery System (DMC-ODS), Substance Abuse Block Grant (SABG) services, court mandated and criminal justice related SUD treatment programs including Drug Court and DUI programs;
  • Oversight of SUD provider network contracts to assure timely access to full continuum of quality treatment services including:  outpatient, intensive outpatient, residential services, withdrawal management, opioid treatment services, expanded medication addiction treatments, case management, and recovery services and supports;
  • Proactive contract monitoring to ensure compliance with federal, state and local regulatory and reporting requirements;
  • Monitor SUD treatment service equity, effectiveness and efficiency through regular measurement, data collection, performance monitoring, and trend analysis of internal and external reporting; use data to support performance improvement and quality improvement efforts;
  • Cultivate and maintain effective working relationships with a variety of public and private organizations, including staff within other Health System divisions and County departments, contracted agencies, and community-based organizations, and consumer associations;
  • Support the development of goals, objectives, policies, procedures and priorities within AOD and the BHRS division;
  • Develop project plans, assign work tasks, communicate, and establish accountability measures for team;
  • Assist in development of and implement, and communicate new policies and procedures, as needed;
  • Assist in budget planning and preparation;
  • Liaison to Management Information Systems to support SUDS services within electronic health record including documentation, billing, and reporting needs;
  • Select, supervise, train, and evaluate professional, technical, and clerical staff;
  • Support departmental initiatives such as Multi Cultural Organizational Development (MCOD), Employee Engagement, Health Information Exchange (HIE), Real Time Problem Solving, LEAP and Change Agents;
  • Develop Requests for Proposals, develop contract templates, and grant applications.  Negotiate contracts, including budget with contractors.
 The ideal candidate will be:
  • An experienced manager in health and/or human services programs.
  • Deeply knowledgeable of SUD field, including but not limited to regulations, standards, and laws governing the service delivery system, best practices in service delivery, trends in the field, and with specific knowledge of the DMC ODS, Managed Care requirements and the Final Parity Rule.
  • Familiar with Health System LEAP program and principles and/or other Quality Improvement frameworks.
  • Experienced in conducting quality assurance and quality improvement activities.
  • Adept at managing multiple projects simultaneously, developing project plans and accountability methods, synthesizing complex issues effectively, and prioritization.
  • Adaptable to changing conditions; experienced in developing and implementing new policies and procedures and communicating changes.
  • Committed to the principles of cultural humility; experienced in the management of culturally and professionally diverse staff.
  • A consensus builder who is flexible, fair and responsible; a participatory group leader with excellent verbal and written communication skills.
  • A strategic "big picture thinker" and planner who is politically astute.
  • Able to develop, motivate and supervise work teams.
Behavioral Health and Recovery Services (BHRS) is a division of the San Mateo County Health System.  BHRS offers a broad spectrum of services for children, youth, families, adults and older adults in San Mateo County for the prevention, early intervention and treatment of mental illness and/or substance use conditions.  We support treatment of the whole person to achieve wellness and recovery, and to promote the health and well-being of the people, families and communities we serve. 
Alcohol and Other Drug Services is a unit within BHRS, which provides leadership and advocacy, supports effective prevention approaches and quality substance use treatment services, and educates the community about substance use and its related impact on individuals, families and communities.  AOD serves County residents regardless of documentation status.  We serve ethnically diverse communities, including adolescents, individuals who are pregnant and parenting, people with disabilities, and those who identify as lesbian, gay, bisexual, transgender, intersex, plus other identities (LGBTQI+); we serve individuals with justice system involvement and people with complex mental health and physical health needs.
NOTE:  The eligible list generated from this recruitment may be used to fill future vacancies, including classified, unclassified, term, full-time, part-time, temporary and extra help vacancies.

Education and Experience:  Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is a Bachelor's degree with a major in public health, social work, public administration, or a related field applicable to the area of specialization and one year of supervisory experience in a health, social services or community-based program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination.

Knowledge of:
  • Principles and practices of public administration and program management, including planning, implementation, and evaluation.
  • Principles and practices of community health care including current trends in research, treatment, prevention, education and related services.
  • Principles of budget preparation and monitoring.
  • Principles of personnel training, supervision and evaluation.
Skill/Ability to:
  • Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups.
  • Organize, direct and coordinate program services.
  • Work cooperatively with other County departments and public and private organizations.
  • Analyze problems accurately, develop recommendations and take appropriate action to resolve them.
  • Prepare complex and detailed written reports, procedures and contracts.
  • Speak effectively to diverse audiences, including professional, clinical and citizen groups.
  • Train staff and coordinate activities of contractors, volunteer groups and staff.

Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANTApplications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
Final Filing Date:  February 21, 2018
Application Screening:  February 26, 2018
Combined Panel/Department Interviews:  March 12 and/or 13, 2018

County of San Mateo is an Equal Opportunity Employer

HR Analyst: Yvonne Alvidrez (013118) (Health Services Manager I - D023)

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