Job: Benefits Analyst - Spanish Speaking Preferred (Open and Promotional)

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Job Description

Overall Job Objective

Job Title:Benefits Analyst - Spanish Speaking Preferred (Open and Promotional)
Closing Date/Time:Thu. 10/19/17 11:59 PM Pacific Time
Salary:$26.80 - $33.94 Hourly
$2,144.00 - $2,715.20 Biweekly
$4,645.33 - $5,882.93 Monthly
$55,744.00 - $70,595.20 Annually
Job Type:Regular
Location:San Mateo County, California
Benefits Analysts perform a variety of tasks for applicants and recipients of public assistance including providing exemplary customer service in a call center environment and in regional offices, interviewing clients, and determining eligibility for one or more types of public assistance programs in accordance with established procedures/guidelines; responding to client inquires and reported changes; referring customers who are in need of service to the appropriate resource in the community; preparing and maintaining records/reports; utilizing public assistance benefits processing systems; and preparing mathematical calculations to determine eligibility for public assistance programs. 

There are currently twelve regular positions and fifteen extra-help positions. The eligible list generated from this recruitment may be used to fill future extra-help, term, regular and unclassified vacancies.

Duties may include, but are not limited to, the following:
  • Interview by phone or in person and determine eligibility for public assistance programs including CalWORKs, General Assistance, CalFresh, Health Insurance, and Cash Assistance Program for Immigrants.
  • Research and collect all required information to determine eligibility for appropriate programs.
  • Review, evaluate, and verify information submitted by applicants or recipients; contact appropriate sources of information to determine total financial resources of customers.
  • Determine if customers are eligible or continue to be eligible for public assistance based on established federal, state, and county guidelines.
  • Process eligibility forms.
  • Compute financial budgets using required data systems to determine amount of cash payment and/or special benefits.
  • Refer customers to appropriate agencies for specialized services.
  • Maintain a record of all contact details.
  • Maintain an updated appointment schedule.
  • Complete case narratives templates as required following established procedures.
  • Assist in developing immediate solutions to emergency problems and expediting delivery of needed services.
  • Explain, interpret, and clarify public assistance laws and regulations, agency resources, procedures, rights, and responsibilities to customers.
  • Report suspected fraud according to policy and procedure.
  • Utilize data processing systems which apply to eligibility and grant determination.
  • Attend staff meetings and in-service training sessions.
  • Perform related duties as assigned.

The ideal candidate will possess:
  • Two years of clerical or public contact work experience which involved responsibility for interviewing and recordkeeping, or two years of college level coursework, or one year of experience performing assessment, placement, and/or public assistance eligibility work in a social services department within the last five years;
  • A commitment to public service demonstrated in part or prior experience providing exceptional customer service in the public, private or non-profit sector;
  • Ability to be compassionate, have a positive attitude, and be motivated to help others 
  • Experience serving economically disadvantaged persons is preferred;
  • Proven capacity to build collaborative relationships with co-workers and clients from diverse cultural/socio-economic backgrounds;
  • Ability to work in a highly structured, fast paced, and sometimes stressful environment;
  • Ability to apply interpret and apply complex laws, rules, and regulations;
  • Ability to perform mathematical computations quickly and accurately and utilize public assistance benefit processing systems effectively;
  • Experience collecting and or verifying sensitive information;
  • Excellent written and oral communication skills including excellent telephone skills to communicate courteously, efficiently, and accurately over the phone; and
  • Ability to speak Spanish as a second language. 

NOTE: Extra-help assignments are temporary, paid on an hourly basis, and offer employment for 1040 hours, on an as-needed basis. Additionally, extra-help workers are not guaranteed permanent status at the end of the extra-help assignment.  


Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

Knowledge of: Principles of eligibility determination; functions of public social services and agencies; interviewing techniques; public assistance laws and regulations; problems requiring referral for casework services; office procedures and practices, including filing and the operation of standard office equipment; basic record keeping principles and practices; and automated systems.

Skill/Ability to: Follow instructions; organize and maintain a heavy workload on a current basis and within set deadlines; interview effectively and secure the cooperation of customers in obtaining pertinent personal information; make arithmetic computations quickly and accurately; utilize data processing systems; interpret and apply laws, rules, and regulations; communicate effectively, orally and in writing, with people of diverse backgrounds and cultures; and establish and maintain effective working relationships with those contacted in the course of the work. 

Language Requirements: Some positions may require employees to be fluent in English and Spanish. The current vacancy requires the ability to speak, read, and write fluently in both English and Spanish. Language skills will be tested at the time candidates' interview with the hiring department. 

Other Requirements: Some positions may require employees to work weekends, evenings, and holidays.
Anyone may apply. Current San Mateo County employees and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date, will receive five points added to their final passing score on this examination.

Important: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before the final filing date and time as indicated below.

Because of the anticipated large number of applicants for this recruitment, the examination process will consist of a scored evaluation of training and experience (weight 50%) based solely on the responses to the supplemental questions and a written examination (50%). Because of this, all applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Take your time in responding to the questions. Read each question carefully and follow instructions on how to respond. Resumes will not be accepted in lieu of completing the required supplemental questions.

Qualified applicants will be notified of the date, time and place of the tests which will be given in San Mateo County, California. Applicant requests for alternate test dates and times will not be granted. Accommodations for special medical conditions will be considered on a case-by-case basis and must be requested through the Human Resources Department at (650) 363-4343 as soon as possible. Applicants must participate at their own expense and must adhere to the dates listed below.

Training and Experience Evaluation 
The first part of the process will consist of the Training and Experience evaluation which is based solely on the responses to the supplemental questions.  Candidates who achieve a passing score on the Training and Experience evaluation will advance to the second part of the process – the Written Examination. 

Written Examination
For those who pass the Training and Experience Evaluation, the second part of the process will consist of a Written Examination. Candidates who achieve a passing score on the Training and Experience Evaluation will advance to the second part of process - the Written Examination. Candidates who achieve a passing score on the Written Examination will be placed on an eligible list ranked according to exam scores.

It is the applicants' responsibility to notify County Human Resources Department at (650) 363-4343 if their appointment notices for the written examination are not received five working days prior to the event.

Applicants are encouraged to visit libraries and bookstores to read literature on how to take written tests and interviews for government jobs. The County does not recommend nor endorse specific books to read. Job seekers should ask the librarians or store managers for guidance in selecting appropriate study aids.

Eligible List
Candidates must pass the written examination and Training & Experience evaluation in order to be placed on the eligible list. The eligible list will be established with the candidates' names ranked according to their total score (combined scores based on 50% Written examination and 50% Training and Experience evaluation). Candidates ranked within the top banded scores on the eligible list will be forwarded to the hiring department for departmental interviews, which may include a written exercise.  Candidates will be notified via e-mail or by mail regarding their scheduled interview date and time. This department interview process will be the basis for final selection.

Tentative Recruitment Schedule 
Final Filing Date:  October 19, 2017

Training and Experience Evaluation: Week of October 23, 2017
Written Exam Date: November 18, 2017

The County of San Mateo will no longer require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the timeframe will disqualify you from the rest of the process. Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.
County of San Mateo is an Equal Opportunity Employer. 
Analyst: Arlene Cahill(10062017)(Benefits Analyst I/II - G071 & G070)


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