Job: Business Systems Group Manager - Human Services Agency (Open and Promotional)

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Job Description

Overall Job Objective

Job Title:Business Systems Group Manager - Human Services Agency (Open and Promotional)
Closing Date/Time:Thu. 01/18/18 11:59 PM Pacific Time
Salary:$54.93 - $68.67 Hourly
$4,394.40 - $5,493.60 Biweekly
$9,521.20 - $11,902.80 Monthly
$114,254.40 - $142,833.60 Annually
Job Type:Full-Time
Location:San Mateo County, California

The San Mateo County Human Services Agency is seeking a professional, enthusiastic, collaborative and analytical technology leader to manage its Business Systems Group.  The position reports to the Director of Administration and Information Services; and is responsible for application development and support, data reporting, local and State applications support, network and server administration, help desk, and desktop support functions.

The Business Systems Group Manager will be an experienced and innovative staff and project leader; with expertise in developing, implementing, and managing technology solutions in a large organization. The successful candidate will have the interpersonal skills to work successfully with all levels within the County as well as partners throughout the State of California. The position requires integrity, leadership, and commitment for the profession, our organization, and the communities we serve.

The ideal candidate will:
  • Possess excellent interpersonal skills and the ability to facilitate diverse groups of people.
  • Possess superb written and oral communication skills.
  • Possess strong analytical and trouble-shooting skills.
  • Have at least three years of complex technology project management experience.
  • Have at least three years of staff and budget management experience.
  • Have at least three years of customer service help desk management experience.
  • Have experience implementing service management strategies, such as ITIL.
  • Possess a Bachelor's degree in Information Technology Management, software engineering, database administration, computer programming or closely related field.
  • Three years of increasingly responsible experience in a social or community services organization; including significant responsibility for budget development, program evaluation, and coordination of technology resources.

 Examples Of Duties:
  • Collaborate on County wide technology initiatives, such as upgrades to operating and productivity platforms, integrated systems, enterprise content management systems, paperless/file-less systems, cloud based services, and mobility projects.
  • Work closely with program management to determine areas which would benefit from automation and coordinate the work to implement appropriate systems, or modify existing systems.
  • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements to best take advantage of the benefits of new automated systems.
  • Facilitate and conduct business process redesign, technical design, or focus groups to design and implement new processes or systems.
  • Participate in the review and recommendation of contracts with outside vendors and consultants; administers, monitors, and evaluates contract scope of work; reviews design documents to ensure technical integrity.
  • Represent Human Services Agency in San Mateo County departmental committees and various regional/consortia/State committees
  • Oversee department IT staff, Information Services' staff and/or vendors while working within the department to assure that the departments' needs are met.
  • Coordinate in-house user committee activities to assure that adequate resources are allocated to projects.
  • Perform departmental planning for automated systems; develop and manage the departmental automation budget; Manage departmental systems, maintenance, and upgrades
  • Manage processes and user access to ensure data collection, sharing and reporting is efficient, effective, and appropriate.     
  • Provide overall management of technology projects for the department; develop project plans to implement solutions, including alternative strategies to meet technology needs; and ensure successful project delivery within an established project budget and timeline.
  • Maintain organization's effectiveness and efficiency by developing, implementing, and supporting strategic plans and organizational standards.
  • Direct technological research by studying organization goals, strategies, practices, and user projects.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Manage staff by recruiting, selecting, orienting, and training employees; maintain a safe and secure work environment; and develop growth opportunities.
  • Ensure that the implementation of new solutions and services has the necessary support: from planning; to execution; to post-implementation support; and staff training, including writing procedures, memoranda and instructional materials.
  • Manage all IT system changes in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications, and infrastructure. Enable fast and reliable delivery of change to the business and mitigate the risk of negatively impacting the stability of the changed environment.
  • Manage crisis situations, which may involve complex technical hardware and software issues.
  • Maintain records, reports and documentation on systems and software specifications and configuration.
  • Develop strategic work plans to ensure the Agency's technology capabilities are effective and support the Agency's business needs and contribute to overall effectiveness.
  • Conduct regular audits of systems, applications, and processes to ensure regulatory and security compliance; and optimum performance
  • Implement and maintain disaster recovery and business continuity protocols
  • Establish and maintain customer service standards to ensure quality service is provided to clients and staff.
  • Perform related duties as assigned.


Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is three years of management, technical, or analytical experience that involved the design and implementation of technology solutions, application development, or data integration.

Knowledge of:
  • Advanced principles and practices of computer systems management, including design, project budget development, implementation, evaluation, maintenance, training, and documentation.
  • Thorough knowledge of advanced information technology program management techniques and long range planning, including organizational and fiscal management.
  • Knowledge of the current research and trends of new computer-related technologies.
  • Principles and practices of project management.
  • Various software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
  • Risk awareness and mitigation.
  • Principles of supervision and staff development.

Skill/Ability to:
  • Speak effectively to diverse audiences about complex systems to individuals with varying levels of expertise.
  • Plan, organize, manage, coordinate, and evaluate all of the Agency's technology functions.
  • Develop, administer, and interpret policies, guidelines, and procedures.
  • Determine the direction of technology and make appropriate technological choices.
  • Coordinate activities with other departments, programs, and/or outside agencies and vendors.
  • Plan, schedule, and manage large scale projects.
  • Coordinate and manage system enhancement and maintenance projects.
  • Perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or upgraded systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization, and conduct systems analysis and feasibility studies.
  • Independently facilitate cross-functional groups to establish process redesign or new system and/or design functions.
  • Research, recommend, and implement cost-effective technical system improvements.
  • Organize, prioritize, and manage a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Prepare and present technical reports and recommendations.
  • Negotiating with Information Services and other departments to assure that the department's interests are known and met.
  • Communicate clearly and concisely orally and in writing.
  • Establishing and maintaining effective and cooperative working relationships with others to become a trusted adviser and to gain an understanding of business drivers and requirements.
  • Continuously learn and possess a broad range of technical and business leadership capabilities.
  • Supervise, lead and mentor the work of others in a team environment.
  • Work independently and as a member of a team.

Open & Promotional. Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

Thorough and detailed responses to the supplemental questions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. 

Important Information About the Examination Process
The examination process will consist of the steps detailed below. Because of this examination process, not all applicants meeting the minimum qualifications are guaranteed advancement through the examination process.
  1. Initial review of application materials. At this step applicants submitting incomplete applications, lacking relevant qualifications and/or not following instructions will be disqualified. Applicants who pass the initial review will be further evaluated for relevant training and experience as described in Step 2 below.
  2. Application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions.  Applicants who pass the Application Screening will be invited to a panel interview as described in Step 3.
  3. Panel interview (weight: 100%).

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. The interview and all subsequent interviews, if needed will be conducted in person at San Mateo County, California. Applicants must participate at their own expense and must adhere to the dates listed below.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

~Tentative Recruitment Dates~
Final Filing Date: January 18, 2018

Application Screening: January 22, 2018
Panel Interview: January 31, 2018 and/or February 1, 2018
The County of San Mateo is an Equal Opportunity Employer
Analyst: Arlene Cahill (122217) (Human Services Manager II - D091)

Keyword(s): Human Services, HSA, Business Systems, Information Technology


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