Job: Care Navigator I/II - Limited Term (Open)

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Job Description

Overall Job Objective

Job Title:Care Navigator I/II - Limited Term (Open)
Closing Date/Time:Mon. 03/20/17 11:59 PM Pacific Time
Salary:$29.62 - $37.03 Hourly
$2,369.60 - $2,962.40 Biweekly
$5,134.13 - $6,418.53 Monthly
Job Type:Extra Help - Agile (Limited Term)
Location:San Mateo County, California
NOTE: This recruitment schedule was amended on March 15, 2017 from a continuous recruitment to closing. The Final Closing Date will be March 20, 2017.

The County of San Mateo Health System is excited to be able to offer a unique job opportunity to well-qualified individuals for the position of Care Navigator I/II - Limited Term (Case Management/Assessment Specialist) as part of a new and innovative pilot program--the Whole Person Care Pilot.
Whole Person Care (WPC) is a new and innovative pilot facilitating the transformation of San Mateo County's service delivery system by working with public and private partners to create efficient and effective processes and programs benefiting our high utilizing and high need Medicaid clients and the experience of staff providing these services.

The WPC pilot's focus is to provide culturally competent patient engagement, activation, care management, and support strategies necessary for complex Health System high utilizers facing substantial barriers, to connect with needed medical, social, and housing services. The WPC pilot's goal is to improve patients' health and well-being through more efficient and effective use of resources that are not covered by Medi-Cal and by providing the right services, at the right time, and at the right place.

There are currently 14 limited-term vacancies in the Public Health Policy, Planning Division.  The positions are stationed in San Mateo but will travel throughout the County to engage homeless individuals, attend meetings, etc.

These Care Navigators will, under general supervision, perform a wide variety of intake, referral and care coordination services; including assessment, evaluation, tracking, and support services; identifying and making appropriate referrals based on the assessment, care coordination; and client engagement for high users of the health system. This includes clients who are homeless, and disengaged from the healthcare system; may be alcohol and/or substance users, mentally ill and have complex and co-occurring and multiple medical conditions. Clients may be mistrustful of the system and will require intensive engagement and support. This position will require some field-work to engage homeless individuals in venues such as encampments, under freeways and other community settings.

Duties will include, but are not limited to, the following:  
  • Perform client evaluations using a variety of assessment tools, information gathered from interviewing client and/or other professionals, and established clinical guidelines to determine the appropriate referral(s) and recommended treatment plan.
  • Engage clients in the streets, in homeless encampments, shelters, under freeways and other venues.
  • Attend and participate in multi-disciplinary team meetings to ensure appropriate care coordination for clients.
  • Interview clients and their families to gather medical, social, mental health, and drug and alcohol history.
  • Administer appropriate assessment instruments to assist in the development of the client's case history and for use in developing treatment recommendations.
  • Maintain case files on clients containing assessment information, assessment summaries, court documents and all other correspondence/information relevant to the client.
  • Gather appropriate consents from clients to use in gathering information from outside agencies/sources.
  • Provide program information to clients and other agencies.
  • Provide written reports to a variety of agencies, courts, probation and/or treatment providers that may include case histories, assessment results, referrals, compliance with court orders and treatment recommendations.
  • Gather, maintain and disseminate community resource information to other staff.
  • Advise treatment providers of information gathered during intake process; gather additional information as appropriate.
  • Meet with clients to provide service information; guide the client in understanding his/her illnesses and contributing personal, social and economic factors; advise clients of community resources; and make referrals and other arrangements including advocacy and assistance.
  • Provide intensive care coordination to ensure clients continued engagement and success.
  • Work with community agencies as required to assist clients in their service plans and in coping with daily activities and environmental needs, such as housing, medical care and employment.
  • Identify, establish and utilize a variety of community resources for alcohol or other substance abusers.
  • Consult with other professionals when clinical expertise is needed in development of treatment plans.
  • Attend staff conferences and related meetings to coordinate activities with other divisions of the department, other County departments and community groups and providers.
  • Provide education/prevention to a variety of groups.
  • Monitor compliance with court ordered or related referrals.
  • Prepare reports, case summaries, and correspondence as required; maintain case histories and work records, including required statistics.
  • Perform related duties as assigned.

The ideal candidates will have experience: 
  • Performing client evaluations to determine the appropriate referral(s).
  • Conducting fieldwork to engage clients in the streets, in homeless encampments, shelters, under freeways and other venues.
  • Working with clients with co-occurring substance use and mental health disorders.
  • Administering appropriate assessment instruments to assist in the development of the client's case history and for use in developing treatment recommendations.
  • Identifying, establishing and utilizing a variety of community resources for alcohol or other substance abusers.
  • Preparing reports, case summaries, and correspondence as required; maintaining case histories and work records, including required statistics.
  • Establishing and maintaining effective working relationships with partner and contract providers.
  • Demonstrating skill and understanding with the issues of confidentiality and ethics.
  • Using excellent communication skills, both written and verbal.
  • Fluency in English and Spanish is preferred but not required.

Care Navigator I:  $5,082 - $5,682/Month 
Care Navigator II: $5,134 - $6,419/Month

NOTE: This is a limited term, at-will position not to exceed 3 years. Limited Term employees receive full medical and dental benefits, similar to regular employees, and a portable 401(a) plan. However, the eligible list generated from this recruitment may be used to fill future vacancies, including classified, unclassified, term, full-time, part-time, temporary and extra help vacancies.

Education and Experience:  Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Care Navigator I: One year of experience in information gathering and/or intake and referral in a social service program.
Care Navigator II: Two years of experience assessing and evaluating clients using assessments instruments and/or guidelines, identifying and making referrals based on those assessments, and interviewing clients for in a social service program.

Knowledge of:  Principles, philosophy, practices, materials, trends and literature related to alcohol and drug disorders, mental and emotional illness, personality disorders and their attendant problems; various models of addiction; individual, group and community behaviors; prevention methods and treatment procedures related to alcohol and drug disorders, mental and emotional illness, and personality disorders; social aspects of drug, alcohol, mental and emotional problems; techniques and dynamics of group and individual counseling; scope and activities of health and human services systems (internal/external), economic, legal, state, federal, county and AOD programs/agencies; techniques and dynamics of assessment and engagement; standardized clinical assessment instruments, practices and procedures; social and psychological needs, problems, behavior patterns and treatment of persons socially disabled by substance abuse; availability of and procedures for obtaining a wide variety of community and governmental services and resources; methods and techniques of interviewing, including confidentiality, problem solving methodologies and motivational interviewing;principles of counseling, including group leader functions; resources/strategies for the client for purpose of referral; appropriate methods and use of assessment to evaluate and assess alcohol and drug disorders; basic case management processes; and reporting requirements of criminal justice referrals and treatment providers.

Skill/Ability to:  Assess clients' immediate needs and ensure clients' receipt of needed services; interview clients and other professionals for the purpose of gathering information; perform effectively in stressful, emotional, and confrontational situations; recognize factors causing reaction or changes in clients' condition or behavior; obtain, maintain, and present accurate client data; communicate clearly and effectively both orally and in writing; secure pertinent social and personal data and meet documentation requirements; develop relationships with the treatment provider community, courts, probation and other professional agencies/staff; evaluate information received and make appropriate treatment recommendations and/or referrals; and establish and maintain effective working relationships with clients and their families, professionals and para-professionals and support staff in the department, outside agencies and with the general public.
Anyone may apply.   A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination will consist of an application screening (weight: pass/fail) based solely on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight (unless otherwise stated) on the final filing date.

Final Closing Date: March 20, 2017
First Group Processed:  Applications Received by January 19, 2017
Application Screening: January 24, 2017
Combined Civil Service/Departmental Interview: February 6 and/or 7, 2017

The County of San Mateo will no longer require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the timeframe will disqualify you from the rest of the process. Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.
San Mateo County is an Equal Opportunity Employer

HR Contact: Yvonne Alvidrez (010317) (Case Management/Assessment Specialist I/II G239/G240)

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