Job: Case Management/Assessment Specialist II-Spanish Speaking Preferred (Open & Promotional)

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Overall Job Objective

Job Title:Case Management/Assessment Specialist II-Spanish Speaking Preferred (Open & Promotional)
Closing Date/Time:Mon. 09/25/17 11:59 PM Pacific Time
Salary:$29.62 - $37.03 Hourly
$2,369.60 - $2,962.40 Biweekly
$5,134.13 - $6,418.53 Monthly
Job Type:Full-Time
Location:San Mateo County, California
The County of San Mateo Health System's Behavioral Health and Recovery Services Division is excited to be able to offer a unique job opportunity to well-qualified individuals for the position of Case Management/Assessment Specialist II-Spanish Speaking Preferred as part of a new and innovative pilot program – Drug Medi-Cal Organized Delivery System (ODS) and our Permanent Supportive Housing Program (PSH). 

There are currently two vacancies in the Alcohol and Other Drug Unit; one is a regular position and one is an extra help position.  These positions are stationed in Belmont, CA, but will travel/drive to conduct some field-work and transportation of clients to and from appointments, home visits, and outside meetings.

Drug Medi-Cal Organized Delivery System (DMC ODS) is a new and innovative pilot facilitating the transformation of San Mateo County's substance use disorder (SUD) service delivery system.  This pilot significantly expands SUD treatment services available to Medi-Cal beneficiaries adding case management, short term residential treatment, medication assisted treatments, and recovery supports, to the standard Medi-Cal benefit of outpatient, intensive outpatient, and opioid treatment services.  The DMC ODS requires the use of the American Society of Addiction Medicine's (ASAM) criteria for client level of care placement, continued stay, and for transfer/discharge of patients needing treatment.  It also requires residential treatment authorization and county care coordination to assure clients are accessing the right service quickly and easily move through our SUD continuum of care. 

This position will use the ASAM criteria to screen, evaluate, authorize and place clients in the right level of care at the right time.  In this role, the position will have the opportunity to work with a highly skilled team of certified addiction specialists and counselors, and treatment providers, and will coordinate care with other entities such as the criminal justice system, mental health, and medical providers to help individuals access needed services to support wellness and recovery.

Permanent Supportive Housing (PSH) is a long term housing case management program that supports adults with permanent disabilities and a history of homelessness to find and maintain housing.  The Case Manager will conduct periodic home visits and support clients to be good tenants and neighbors, to pay rent on time, keep to a budget and money management, keeping a clean and sanitary unit, and other life skills as needed.  The CM will develop relationships with clients and landlords, housing agencies like the Housing Authority and Abode, and various providers including mental health and medical providers to assist the client in improving their functioning and quality of life.

The Case Manager will, under general supervision, perform a wide variety of intake, referral and care coordination services; including screening, evaluation, treatment authorizations, tracking, and support services; identifying and making appropriate referrals based on the assessment, care coordination; and client engagement for high users of the health system. This may include clients who are homeless or involved in the criminal justice system; may be alcohol and/or substance users, mentally ill and have complex and co-occurring and multiple medical conditions.  

Duties will include, but are not limited to, the following:  
  • Perform client evaluations using a variety of assessment tools, information gathered from interviewing client and/or other professionals, and established clinical guidelines to determine the appropriate referral(s) and recommended treatment plan.
  • Authorize clients for Residential Treatment services as clinically indicated and maintain accurate waitlists for residential services.
  • Attend and participate in multi-disciplinary team meetings to ensure appropriate care coordination for clients.
  • Interview clients and their families to gather medical, social, mental health, and drug and alcohol history.
  • Administer appropriate assessment instruments to assist in the development of the client's case history and for use in developing treatment recommendations.
  • Maintain case files on clients containing assessment information, assessment summaries, court documents, housing documents and all other correspondence/information relevant to the client.
  • Gather appropriate consents from clients to use in gathering information from outside agencies/sources.
  • Provide program information to clients and other agencies.
  • Provide written reports to a variety of agencies, courts, probation and/or treatment providers that may include case histories, assessment results, referrals, compliance with court orders and treatment recommendations.
  • Gather, maintain and disseminate community resource information to other staff.
  • Share clinical information gathered during intake process with treatment providers; gather additional information as appropriate.
  • Meet with clients to provide service information; guide the client in understanding his/her illnesses and contributing personal, social and economic factors; advise clients of community resources; and make referrals and other arrangements including advocacy and assistance.
  • Provide care coordination to ensure clients continued engagement and success.
  • Work with community agencies as required to assist clients in their service plans and in coping with daily activities and environmental needs, such as housing, medical care and employment.
  • Identify, establish and utilize a variety of community resources for alcohol or other substance abusers.
  • Consult with other professionals when clinical expertise is needed in development of treatment plans.
  • Attend staff conferences and related meetings to coordinate activities with other divisions of the department, other County departments and community groups and providers.
  • Perform related duties as assigned.
The ideal candidates will have experience: 
  • Performing client evaluations to determine the appropriate referral(s) and level of care.
  • Engaging clients in services and linking them to needed services.
  • Working with clients with co-occurring substance use and mental health disorders.
  • Administering appropriate assessment instruments to assist in the development of the client's case history and for use in developing treatment recommendations.
  • Identifying, establishing and utilizing a variety of community resources for complex clients.
  • Preparing reports, case summaries, and correspondence; maintaining case histories and work records, including data gathering as needed.
  • Establishing and maintaining effective working relationships with partner and contract providers.
  • Demonstrating skill and understanding with the issues of confidentiality and ethics.
  • Using excellent communication skills, both written and verbal.
  • Certification as a Certified Addiction Treatment Counselor is strongly preferred but not required.
  • Fluency in English and Spanish is preferred but not required.
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Education and Experience:  Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Case Management/Assessment Specialist II: Two years of experience assessing and evaluating clients using assessments instruments and/or guidelines, identifying and making referrals based on those assessments, and interviewing clients for in a social service program.

Knowledge of:  Principles, philosophy, practices, materials, trends and literature related to alcohol and drug disorders, mental and emotional illness, personality disorders and their attendant problems; various models of addiction; individual, group and community behaviors; prevention methods and treatment procedures related to alcohol and drug disorders, mental and emotional illness, and personality disorders; social aspects of drug, alcohol, mental and emotional problems; techniques and dynamics of group and individual counseling; scope and activities of health and human services systems (internal/external), economic, legal, state, federal, county and AOD programs/agencies; techniques and dynamics of assessment and engagement; standardized clinical assessment instruments, practices and procedures; social and psychological needs, problems, behavior patterns and treatment of persons socially disabled by substance abuse; availability of and procedures for obtaining a wide variety of community and governmental services and resources; methods and techniques of interviewing, including confidentiality, problem solving methodologies and motivational interviewing; principles of counseling, including group leader functions; resources/strategies for the client for purpose of referral; appropriate methods and use of assessment to evaluate and assess alcohol and drug disorders; basic case management processes; and reporting requirements of criminal justice referrals and treatment providers.
Skill/Ability to:  Assess clients' immediate needs and ensure clients' receipt of needed services; interview clients and other professionals for the purpose of gathering information; perform effectively in stressful, emotional, and confrontational situations; recognize factors causing reaction or changes in clients' condition or behavior; obtain, maintain, and present accurate client data; communicate clearly and effectively both orally and in writing; secure pertinent social and personal data and meet documentation requirements; develop relationships with the treatment provider community, courts, probation and other professional agencies/staff; evaluate information received and make appropriate treatment recommendations and/or referrals; and establish and maintain effective working relationships with clients and their families, professionals and para-professionals and support staff in the department, outside agencies and with the general public.
Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Final Closing Date:  September 25, 2017
Application Screening:  September 27, 2017
Combined Civil Service/Departmental Interview:  Week of October 10, 2017

The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days.  Failure to do so within the timeframe will disqualify you from the rest of the process.  Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.
County of San Mateo is an Equal Opportunity Employer

HR Contact: Yvonne Alvidrez (091117) (Case Management/Assessment Specialist II G240) 

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