Job: Central Support Services Worker - Human Services Agency Spanish Speaking Preferred (Open and Promo)

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Job Title:Central Support Services Worker - Human Services Agency Spanish Speaking Preferred (Open and Promo)
Closing Date/Time:Mon. 05/21/18 11:59 PM Pacific Time
Salary:$23.32 - $29.14 Hourly
$1,865.60 - $2,331.20 Biweekly
$4,042.13 - $5,050.93 Monthly
$48,505.60 - $60,611.20 Annually
Job Type:Full-Time
Location:San Mateo County, California
The San Mateo County Human Services Agency (HSA) Children and Family Services (CFS) branch is seeking highly qualified Central Support Services Workers (Community Worker II) to provide support services to children and families involved in the County's child welfare system. The Central Support Services Unit (CSSU) provides essential supportive services that enhance the well-being of clients and supports the three primary goals of the child welfare system (promoting the safety, permanency and well-being of children and families). The Central Support Services Worker will work with a multidisciplinary team of child welfare professionals, community-based organization staff, biological parents, resource families, children and others to promote the goals of child welfare.

Central Support Services Workers may be assigned to the scheduling room or to field-based services. The scheduling room provides a centralized work-flow for processing incoming service requests, staff assignments, and day-to-day operations. For the field-based work consists of supervising sibling visits, connecting families to community resources, purchasing supplies for families, home-organization coaching, home safety assessments, providing basic translation support for social workers and families, and administrating and validating the protective childcare subsidy.

There are currently two Central Support Service Workers vacancies within the CFS Central Support Services Unit. One of the positions requires fluency in Spanish and English. 

Duties and responsibilities include, but are not limited to, the following:
  • Provide assistance and supportive services to both CFS staff members, children, and families. This may include assignments in the CFS office or field work.
  • Transport children to appointments, visits, school and other appointments.
  • Purchase supplies and goods for children and families, based on approved requests.
  • Process child care referrals and billing requests.
  • Provide in-home support services such as home-organization coaching and safety assessments.
  • Oversee visits between siblings involved in the child welfare system.
  • Receive and review Central Support services requests and schedule services on Outlook.
  • Respond to telephone and email requests; determine nature of request, provide available information, resolve issues, dispatch Emergency On-Call Worker, or escalate calls to the supervisors or other appropriate person.
  • Schedule appointments, and reserve equipment and rooms. 
  • Collect and record data; provide monthly data logs.
  • Provide record-keeping of services, county vehicles, and visitation center logs.
  • Develop immediate solutions to emergency problems and expedite delivery of needed services for staff in the office and out in the field via telephone, in consultation with the supervisors. 
  • Attend staff and in-service meetings.
The ideal candidate will be:
  • Experienced in successfully providing at least two years of community services to vulnerable or at-risk populations (preferably to children and youth).
  • Client and customer centered, providing excellent customer service.
  • Committed to learning, following directions from supervisor/team lead, and working collaboratively with other colleagues on the team, child welfare staff, community partners and other agencies.
  • Able to motive others and work as a team member.
  • Able to communicate effectively both orally and in writing.
  • Highly organized, flexible, and able to work independently.
  • Able to multi-task, prioritize, and function in a constantly evolving and fast-paced environment.
  • A fast and creative thinker who is able to make effective decisions.
  • Experienced in using multi-line telephones, word processing software, data entry/spreadsheet software, and information management systems.
  • Experienced in using various computer applications such as Microsoft Word, Excel, PowerPoint, Access, Outlook and other programs as needed.
  • Fluency in Spanish is preferred.
NOTE: The list created from this recruitment may be used to fill current and future extra help/temporary and/or permanent vacancies.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills for a Community Worker II is two years experience in providing community services of an emergency, remedial and educational nature for socially, economically or mentally disadvantaged persons.

Licensure/Certification: Some positions require possession of a class C California driver license or equivalent.

Other: Some positions may require bilingual skills. Fluency in both English and another language is required to be considered for a bilingual position. Language skills will be tested at the time candidate's interview for a bilingual position with the hiring department.

Knowledge of: Problems, needs, attitudes and behavior patterns of disadvantaged individuals and of the total community served; resources, residents and problems of the area served and basic recordkeeping principles and practices.

Skill/Ability to: Exercise good judgment and tact; relate and communicate effectively with residents of the community served; function as a team member and to benefit from supervision and training; interpret agency programs and policies to members of the community served; write clear and comprehensive reports; analyze problems, formulate plans and put them into effect with a minimum of supervision and stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.
Anyone may apply. Current San Mateo County and The Superior Court of California, San Mateo County employees with at least six months (1040 hours) of continuous service in a regular, probationary, or extra-help classified position prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. The examination will consist of an interview (weight: 100%). Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application documents. Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button above. If you are not on the County's website, please go to to apply.

~Tentative Recruitment Schedule~
Final Filing Date: Monday, May 21, 2018
Screening Date: Tuesday, May 22, 2018
Combined Panel Interview: Tuesday, June 19, 2018 and/or Wednesday, June 20, 2018

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
Analyst: Arlene Cahill (50818) (Community Worker II - G113)


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