Job: Children's Services Social Worker II/III (Open and Promotional)

This posting has expired and is no longer available.

Job Description

Overall Job Objective

Job Title:Children's Services Social Worker II/III (Open and Promotional)
Closing Date/Time:Mon. 02/26/18 11:59 PM Pacific Time
Salary:$31.87 - $47.00 Hourly
$2,549.60 - $3,760.00 Biweekly
$5,524.13 - $8,146.67 Monthly
$66,289.60 - $97,760.00 Annually
Job Type:Full-Time
Location:San Mateo County, California
The Human Services Agency (HSA) of San Mateo County is seeking eight qualified applicants the position of Children's Services Social Worker II / III in the Children and Family Services division. 

Social Workers within this division provide a wide variety of Child Welfare Services to neglected, abused, or dependent children and their families in order to:
  • Ensure the health, welfare, and safety of children;
  • Keep children with their families by providing services which would safely maintain the children in the home; 
  • Arrange substitute care in relatives' homes, shelter care, foster care, group homes, and institutions when necessary;
  • Develop a permanency plan for children who are unable to return home;
  • Effectively work with a team of professionals comprised of diverse backgrounds.

In addition, Social Workers in this division perform safety and risk assessments; provide crisis intervention; make referrals for children and families; participate in processing children taken into custody pending juvenile court action; appear and present cases in court; write court reports and treatment/case plans; and serve as officers of the juvenile court, acting for and as directed by the court in all relationships with their clients.

Assignments on the Children and Family Services unit may include:  Intake/Screening; Emergency Response, Adoption, Permanent Placement, Family Maintenance & Reunification, Aftercare, Licensing, and Court Investigations.  Emergency response has day shifts, after-hour shifts, and week-end shifts.

The Human Services Agency is primarily seeking candidates who are available to work daytime: Tuesday through Saturday for the Emergency Response Unit. Additionally, swing shift positions are available, including evening and overnight hours and regular daytime hours.

The ideal candidate will possess:
  • Mastery of core Child Welfare Services competencies;
  • Master's degree from an accredited college or university in a Counseling program emphasizing Marriage, Family and Child Counseling or Marriage and Family Therapy;
  • Knowledge of various techniques in interviewing, counseling, family engagement, and problem solving;
  • Knowledge of trauma informed assessment and intervention;
  • Knowledge of ages and stages of child development;
  • Knowledge of  the grief and loss cycles/process;
  • Knowledge of substance abuse treatment modalities;
  • Work experience in establishing rapport with clients and their families of diverse backgrounds;
  • Successfully manage multiple, competing priorities;
  • The ability to communicate effectively orally and in writing;
  • Possession of a Master's Degree in Social Work is highly desirable; 
  • Preferably, the ability to speak Spanish. Candidates must pass the Spanish fluency examination.

NOTE: While this particular vacancy is in the Children and Family Services department, the eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies in other HSA divisions and county departments.
 Examples Of Duties:
Duties include, but are not limited to, the following:
  • Work with cases of child neglect and abuse, providing non-clinical counseling, support to children exhibiting emotional or behavioral problems.
  • Provide intensive, highly skilled casework services with clients and their biological and/or resource families.
  • Utilize social work skills and techniques to attempt to motivate individuals and families toward self-support, self-care, and to improve social functioning.
  • Carry a caseload of more difficult types of social services cases requiring a high degree of technical competence, and use of judgment and discretion, such as situations where environmental forces affect family life.
  • Interview clients and evaluate problems presented.
  • Develop and implement case plans for an assigned caseload; ensure all services are delivered in a respectful culturally sensitive and appropriate manner and in conformance with agency, state, and federal requirements; assist clients and family members to develop strategies to accomplish case plan goals.
  • Consult and cooperate with other divisions of the department and with community agencies and groups in carrying out case plans.
  • Prepare social histories with emphasis upon psycho-social factors affecting clients.
  • Prepare and maintain case records, reports, relevant correspondence and databases, communicates decisions, timelines, recommendations and case plans to clients, families, and service providers.
  • Assist in the development of community resources when necessary to carry out case plans.
  • Conduct home visits in connection with casework assignments.
  • Interpret programs and consult with individuals and various community groups to provide a better understanding of social aspects of environmental, emotional and physical problems and appropriate methods of alleviating them.
  • Participate in in-service training and other staff development activities to increase knowledge of the social work processes and achieve technical competence.
  • Assist in the development of training for other staff.
  • Interpret the rules, regulations and policies of the department to clients and applicants.
  • May be required to testify in court.
  • Investigate reports of abuse or neglect and provides protective services to children where their physical or emotional welfare is involved, including 24-hour emergency response on a scheduled, rotating, or emergency basis that may include nights, graveyard and weekends.
  • Maintain client confidentiality and perform all duties in conformance with the National Association of Social Workers (NASW) code of ethics.
  • Perform related duties as assigned.


Knowledge of:
  • Theories of human behavior and their practical applications.
  • Psycho-social, medical, and economic interrelationships that result in individual and social abnormalities.
  • Philosophy and function of social work systems.
  • Appropriate utilization of a variety of social resources.
  • Laws, rules and regulations governing the operation of social work agencies, specifically those relating to children and family services.
  • Principles and practices or organization, workload management, and time management.
  • Phone etiquette and interview techniques.
  • Socio-economic conditions and trends.
  • Basic principles of individual and group behavior.
  • Current issues in the field of social welfare.
  • Principles and techniques of interviewing and recording of social casework.
  • Laws, rules, and regulations governing the operation of the public welfare agency and the role and responsibilities of a social worker.
  • Signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior.
  • Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families.
  • Standards for maintaining clients safely in home; options for placement; effects of removing clients from unsafe conditions.
Skill/Ability to:
  • Formulate, develop and implement treatment plans.
  • Work effectively with persons differing in value systems, ethnicity, cultural backgrounds and psychopathologies.
  • Work with a variety of social resources to plan and coordinate services to individual clients.
  • Act as a consultant and trainer to other social service staff.
  • Prepare clear and concise reports.
  • Communicate effectively with others in writing, in person, and over the telephone
  • Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  • Prepare complex case records, detailed and legally sound court reports and related Agency and program reports within designated time frames.
  • Perform job duties under stressful conditions.
  • Respond appropriately to situations.
  • Establish and maintain effective working relationships with agency staff, clients, and outside organizations.
  • Apply the principles of psychology and family relationships to engage individuals and families in social services.
  • Recognize the signs of abuse for children and non-minor dependent adults; assess risk factors and potential danger to clients.
  • Interpret and explain to applicants, recipients, or others public social services programs, policies, rules and regulations.
  • Demonstrate skills in interviewing, case recording, and interpretation.
  • Work within a community setting and effectively use appropriate resources and services.
  • Maintain confidentiality in accordance with legal standards and/or county regulations.
  • Operate a personal computer and other office equipment and enter data accurately and timely on-line into one or more computer systems; utilize and understand various computer software programs.
  • Interact professionally and respectfully with clients including difficult, hostile, or distressed clients.
  • Analyze data from multiple sources, interpret and apply complex directions, rules, policies, procedures, and regulations, and develop appropriate responses.
  • Utilize social work methods and evaluation; crisis intervention and social work skills; communicate with, and relate to a varied client group; work constructively within an agency and community setting; effectively use consultative supervision resources and services; control personal bias and apply social work ethics, keep records and prepare records.
  • Comply with and implement specific court orders related to the presentation and disposition of cases, which may include detailed research, notification of missing parents and transporting minors out of state.
  • Exercise discretion and judgment in the performance of duties.
  • Attend regularly scheduled meetings and as directed.
  • Follow a regular and agreed-to work schedule and limit work schedule modifications to a minimum and for emergency cases only.
  • Work over 40 hours per week, if needed.
  • Work on-call, and regularly scheduled shifts, when assigned.  This may include nights, weekends, and graveyards.
  • Work under pressure, exercise good judgment and common sense while making sound decisions in emergency situations.
  • Function under stress.

Other Requirements
Reasonable efforts will be made to accommodate individuals that qualify under the Americans with Disabilities Act or the California Fair Employment and Housing Act in meeting the below requirements.

  • Climb stairs, stand, walk, run, bend, twist and/or kneel in the course of making visits to client homes, lifting and transporting children and their possessions.
  • Sit, drive, and travel for long periods of time to transport children to placement location and to maintain required visits.
  • Drive safely and/or travel by other means such as by bus, train and airplane in order to perform job duties such as conducting home visits and transporting children, sometimes in remote locations and over long distances.
  • Hear and smell sufficiently to detect sounds and odors within a home.
  • Read lengthy documents, identify and distinguish between colors of a bruise or wound and visually appraise living conditions of a home.
  • Speak and hear well enough to communicate clearly in person or on the telephone.
  • Sufficiently operate office equipment such as a computer keyboard or to take field notes.
  • Make home visits to clients' residences which may be unsanitary or unsafe, risking exposure to sick, disabled, hostile, uncooperative, or mentally unstable clients/relatives.
  • Ability to lift up to 50 lbs. when transporting and securing children to car seats.

Licensure/Certification: California class C driver license or equivalent.
Education: Completion of a Master's degree in Social Work from an accredited college or university that includes an internship.
Substitution: A Master's degree from an accredited college or university in a Counseling program emphasizing Marriage, Family and Child Counseling or Marriage and Family Therapy that included an internship or supervised field work, AND completion of one (1) year of qualifying case management/work experience that included responsibility for a long term caseload, development of service/treatment plans; monitoring compliance through home calls, field calls and other personal contact; modification of treatment plans as needed/required; and authority to impose/recommend sanctions for non-compliance, impacting benefits or services (i.e. case closures, terminate benefits and or program participation).
II Level: One year of experience performing duties comparable to those of a Level I Children's Services Social Worker.
III Level: Two years of experience performing duties comparable to those of a II Level Children's Services Social Worker.

Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

A supplemental application form must be submitted in addition to our regular employment application form. Based solely on the information provided in the application materials, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Those selected will be invited to a panel interview (weight: 100%) which may include the evaluation of a written or performance exercise given immediately preceding the interview. Selected applicants will be notified of the date, time and place of the tests.

IMPORTANTApplications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Final Filing Date: February 26, 2018

Screening: March 1, 2018
Combined Panel Interviews: Week of March 19, 2018

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.

Analyst: Arlene Cahill (020518) (Social Worker II/III-G091-G092)

Career Sites by