Job: Clinical Services Manager I - Psychiatric Emergency Services (Open & Promotional)

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Pay: $131,913.60 to $164,923.20/year

Salary : $63.42 - $79.29 Hourly $5,073.60 - $6,343.20 Biweekly $10,992.80 - $13,743.60 Monthly $131,913.60 - $164,923.20 Annually

Posted: 05/08/2018

Job Status: Full Time

Job Reference #: 2037399

Job Description

Overall Job Objective

Job Title:Clinical Services Manager I - Psychiatric Emergency Services (Open & Promotional)
Closing Date/Time:Continuous
Salary:$63.42 - $79.29 Hourly
$5,073.60 - $6,343.20 Biweekly
$10,992.80 - $13,743.60 Monthly
$131,913.60 - $164,923.20 Annually
Job Type:Full-Time
Location:San Mateo, California
Note: This recruitment schedule was amended on May 8, 2018 to extend the Final Filing Date.  This recruitment has been changed to "Continuous."

Through growth and change, the San Mateo Medical Center remains committed to providing quality medical care to meet the health needs of the community.  Our commitment is to provide quality patient centered care with a compassionate touch. 

San Mateo Medical Center is San Mateo County's public hospital and clinics health care system. The main hospital campus is a general acute hospital with 30 inpatient psych beds and a separate, 24-hour psychiatric emergency unit, along with a medical emergency department, and 32 skilled nursing beds.

We are currently seeking a motivated and professional nurse leader who will be responsible for developing, achieving, and maintaining departmental goals by focusing on 24/7 operations of the psychiatric emergency services unit. Other assignments may be delegated by the Deputy Directory of Psychiatry. The selected candidate is expected to work collaboratively with other departmental and Clinical Services Managers to promote a positive work environment and will be responsible for employee development, with an emphasis on evidence-based practice and education, supported by the Clinical Practice Council within the Shared Decision Making structure. The Clinical Services Manager will work closely with the inpatient Clinical Services Manager to coordinate care, patient hand offs, and to cover for one another during absences. The incumbent also has a significant role with the Behavioral Health and Recovery Services staff at the Health System to plan coordination of care post discharge.

The ideal candidate will:
  • Possess proven leadership abilities, including management of others through an environment that promotes mutual trust, cooperation and transparency.
  • Have a thorough understanding and working knowledge of the regulatory environment for Psychiatry.
  • Thrive in a leadership team that is focused on developing and sustaining a healthcare delivery system that targets the most underserved in our community.
  • Be experienced with electronic medical records.
  • Have experience in Lean Management principles and value a continuous improvement philosophy within their department and their work process. 
  • A Bachelor's Degree in Nursing (preferred) with specialty certification (preferred).

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
 Examples Of Duties:
Duties may include, but are not limited to, the following:
  • Organize, supervise, and monitor the provision of nursing care and/or related services within the psychiatric services.
  • Participate in the development of goals, objectives, policies, procedures and priorities for clinical area.
  • Prepare cost estimates and justifications for budget recommendations; monitor and control expenditures to ensure the accomplishment of objectives within an approved budget.
  • Engage in operational and strategic planning for psychiatric services.
  • Answer questions and provide information to the public; supervise the enforcement of applicable nursing standards, codes and regulations, as required.
  • Provide staff assistance to higher level management on nursing or related issues.
  • Select, supervise, train and evaluate clinical, professional, technical and clerical subordinates.
  • Intervene with patients in psychiatric crisis and role model interventions to clinical staff.
  • Plan and develop psychiatric nursing education including Crisis Prevention Intervention (CPI) or similar.
  • Perform related duties as assigned.


Knowledge of:
  • Nurse Practice Act.
  • Principles and practices of nursing and clinical systems, including safety and infection control practices.
  • Principles and practices of community health care including current trends in research, treatment, prevention, education and related services.
  • Principles and practices of program management, including planning, implementation, and evaluation.
  • Principles of budget preparation and monitoring.
  • Principles of personnel training, supervision and evaluation.
  • State and other regulatory requirements for assigned unit or program.
  • Emergency Medical Services Act (EMS), relevant EMS regulations and functions, and public safety/law enforcement organizations, if assigned to EMS.
  • Principles and practices of public health, public health nursing, epidemiology, communicable disease control and prevention, emergency preparedness response and environmental health, if assigned to disease control and prevention and public health nursing programs.
  • Non-profit public/private entities, community/faith-based organizations and related state and federal agencies, as well target population for assigned program, if assigned to public health nursing programs.
  • Treatment and intervention practices for acute psychiatric population, if assigned to psychiatric nursing.
  • Third-party reimbursement systems, revenue streams, and other principles relevant to the financial management of operating rooms, if assigned to perioperative nursing.
Skill/Ability to:
  • Organize, direct, coordinate and evaluate nursing services that ensure quality patient care and conform to all prescribed standards.
  • Work cooperatively with other County departments and public and private organizations, including private medical providers.
  • Analyze service delivery problems accurately, develop recommendations and take appropriate action to resolve them.
  • Develop, evaluate and maintain accurate records; prepare complex and detailed written reports, procedures and contracts.
  • Communicate effectively with administrative, medical, professional, clinical and citizen groups.
  • Train staff and coordinate activities of contractors, volunteer groups and staff, as appropriate.
  • Conduct field public health investigations; administer immunizations, TB skin tests, and chemoprophylaxis; and perform venipuncture and collect diagnostic specimen, if assigned to disease control and prevention and public health nursing programs.
  • Maintain medical stability of acute and chronic conditions in a 24/7, non-medical setting, if assigned to correctional health nursing.
  • Lead multi-disciplinary patient care conferences, if assigned to psychiatric nursing.
  • Provide unit management and support during evening, off hours and weekends, if assigned to administration and designated as nursing supervisor.
  • Surgical scheduling systems, if assigned to medical-surgical nursing.
Possession of a valid California license as a Registered Nurse (R.N.).
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of professional nursing experience in an accredited hospital or clinic, of which at least one year included responsible supervisory experience, unless otherwise specified below in the additional qualifications.

Must possess a BLS certificate approved by the American Red Cross or American Heart Association and a Crisis Prevention Institute (CPI) Certification or equivalent. Two years of the required experience must have been in psychiatric nursing.

Open and Promotional. Anyone may apply.  Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. 

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department.

The examination will consist of an interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.


Final Filing Date:   CONTINUOUS
Application Screening:   May 10, 2018
Combined Panel/Department Interviews: May 29, 2018
At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.  

The County is an Equal Employment Opportunity Employer.
Analyst: Carolyn Burns (041618) (Clinical Services Manager I-Nursing - D144)
Keywords: Clinical services, management, hospital, medical, surgery, surgical, registered nurse, supervisor


Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

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