Job: Clinical Services Manager II - Ambulatory Nursing (Open & Promotional)

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Pay: $138,860.80 to $173,596.80/year

Salary : $66.76 - $83.46 Hourly $5,340.80 - $6,676.80 Biweekly $11,571.73 - $14,466.40 Monthly $138,860.80 - $173,596.80 Annually

Posted: 03/21/2018

Job Status: Full Time

Job Reference #: 1987417

Job Description

Overall Job Objective

Job Title:Clinical Services Manager II - Ambulatory Nursing (Open & Promotional)
Salary:$66.76 - $83.46 Hourly
$5,340.80 - $6,676.80 Biweekly
$11,571.73 - $14,466.40 Monthly
$138,860.80 - $173,596.80 Annually
Job Type:Full-Time
Location:San Mateo County, California
Note: This recruitment schedule was amended on March 7, 2018 to extend the Final Filing Date.  This recruitment has been changed to "Continuous."

San Mateo Medical Center is currently seeking a professional, goal-oriented Clinical Services Manager II - Ambulatory Nursing who will plan, organize, and direct the development of nursing services in the Patient Centered Medical Home. San Mateo Medical Center has 10 primary and specialty clinics for which the incumbent will provide the leadership in designing the role of nurses as part of team based care delivery to meet the needs of a transitioning health care delivery model. The incumbent will accomplish this by facilitating the current clinical nurse leaders in the ambulatory setting. As a clinical services manager, the incumbent will oversee and monitor nursing practice to ensure the best evidence is applied in development of policies and procedures. In addition, responsibilities will include participating in training, coaching and counseling activities and other projects as assigned.

The ideal candidate will possess:
  • A minimum of three years in an ambulatory nurse manager or leadership role with experience in system or program development.
  • A baccalaureate degree in Nursing. 
  • Bilingual English and Spanish is preferred.

The successful hire will have delegated responsibility to manage and supervise nursing practice and nurses in the ambulatory clinics.  The position supervises the charge nurses and a nurse educator assigned to the clinics.  This position will also have a working title of Assistant Chief Nursing Officer, Ambulatory Nursing and report to the Chief Nursing Officer.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
 Examples Of Duties:
Duties may include, but are not limited to, the following:
  • Plan, direct, monitor and evaluate the effectiveness of comprehensive nursing services, programs and clinical systems.
  • Direct, coordinate, and participate in the development and implementation of goals, objectives, policies, procedures and priorities that balance community health care needs with all applicable standards for accreditation, quality assurance and safe patient care.
  • Act as liaison between senior level management, advisory boards and commissions, regulatory bodies and nursing staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.
  • Maintain an effective working relationship with a variety of public and private organizations, including other medical and clinical staff, Health Services Program Managers, County departments and agencies.
  • Consult with other clinical, medical and management staff on relevant service delivery or program issues; develop alternative strategies for dealing with community nursing needs and assist in the implementation of solutions as necessary.
  • Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same.
  • Act as advocate and spokesperson in the community in support of nursing programs and services; interpret, explain, and direct the enforcement of community health-related standards, codes and regulations.
  • Prepare, administer and monitor the nursing program budget to ensure the accomplishment of program and service objectives within budget restrictions.
  • Provide highly complex staff assistance to senior level management and related commissions and advisory boards on program issues.
  • Prepare detailed written reports, policies, procedures and contracts.
  • Select, supervise, train and evaluate managerial, professional, technical and clerical subordinates.
  • Perform related duties as assigned.


Knowledge of:
  • Nurse Practice Act.
  • Principles and practices of nursing and clinical systems, including safety, infection control practices, and current trends in research, treatment, prevention, education and related services.
  • Principles and practices of public administration and program management, including planning, implementation, evaluation and reporting.
  • Laws, codes and regulations governing nursing care and knowledge of County, state and federal legislative developments applicable to contemporary nursing and patient care issues.
  • Organizational, personnel and fiscal management within a multi-faceted, community-based nursing program setting.
  • Community resources and public/private services and funding sources, as applicable.

Skill/Ability to:
  • Identify and analyze complex nursing and patient care issues and problems.
  • Plan, organize, and coordinate programs and services on a comprehensive, County-wide level that meet community needs for quality patient care and that conform with all prescribed standards.
  • Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
  • Apply principles and techniques of community organization, as appropriate.
  • Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.
  • Maintain cooperative working relationships with medical care providers, program managers and staff, other agencies and the community; enlist and mobilize community support for programs.
  • Prepare complex and detailed written reports, program policies, procedures and contracts.
  • Train staff and coordinate activities of contractors, volunteer groups and staff.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Three years of increasingly responsible nursing experience in an accredited hospital or clinic, including at least two years of significant administrative responsibility for one or more of the following: program and budget development, funding, utilization, coordination of community resources or program evaluation.

  • Current California license as a Registered Nurse (R.N.).
  • Current California certificate in Public Health Nursing, as applicable to public health nursing specialization.

Open and Promotional. Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).  Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANTApplications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.

Deadline to Apply:  Continuous 

Application Screening:  TBD
Panel/Department Interview: TBD

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.
At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.  The County is an Equal Employment Opportunity Employer.
Analyst: Carolyn Burns  (022118) (Clinical Services Manager II - Nursing - D154)

Keywords: nurse, RN, clinical, medical, health services, hospital, ambulatory


Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

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