Job: Community Program Analyst II (QA for In-Home Supportive Services) - Aging & Adult Services (Open)

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Job Description

Overall Job Objective

Job Title:Community Program Analyst II (QA for In-Home Supportive Services) - Aging & Adult Services (Open)
Closing Date/Time:Thu. 02/01/18 11:59 PM Pacific Time
Salary:$37.38 - $46.71 Hourly
$2,990.40 - $3,736.80 Biweekly
$6,479.20 - $8,096.40 Monthly
$77,750.40 - $97,156.80 Annually
Job Type:Full-Time
Location:San Mateo County, California
Note: This recruitment schedule was amended on January 25, 2018 from a continuous recruitment to closing. The Final Closing Date will be February 1, 2018.

**Please note:  This position has been filled.

Note: This recruitment schedule was amended on November 14, 2017 to extend the Final Filing Date.  This recruitment has been changed to "Continuous."

The County of San Mateo Health System is seeking a well-qualified individual for the position of Community Program Analyst II (Quality Assurance (QA) for In-Home Supportive Services) - Aging & Adult Services (Open).
The Community Program Analyst II position within the In-Home Supportive Services (IHSS) Unit in the Aging and Adult Services (AAS) Division performs a variety of technical tasks related to monitoring, policy interpretation, policy development, and development of training materials for the IHSS program, a community-based service for older adults and people with disabilities. Much of the work includes compiling and analyzing data, problem solving with staff and clients/families to ensure a service delivery system that is responsive to the needs of older adults and people with disabilities. Individuals should have knowledge of issues regarding aging, disabilities, functional/cognitive/mental limitations and experience in QA within a large, regulation driven service delivery system.
The Community Program Analyst will conduct QA desk reviews, home visits, and consultation as detailed by the California Department of Social Services (State); provide technical consult and education regarding program regulations and county operations; produce monthly, quarterly and year-end reports for Aging and Adult Services management/executives and State QA/Program Integrity; serve as liaison for social worker, Public Authority and In-Home Supportive Services client/provider to resolve disputes; lead investigations and collaborate with the California Department of Health Care Services on suspected misuse of the program and lead all required QA State monitoring work of the unit.
Community Program Analysts provide technical assistance; review and evaluate functions to direct community/client service delivery programs; act as County liaison with contract service providers, and community-based organizations; ensure compliance with program regulations and procedures; monitor contracts related to assigned program; and do related work as required.
The current vacancy is in the AAS Division located in San Mateo, CA, but may move to the South San Francisco office if needed.  The position will travel throughout the County to perform the duties of this position.  Travel to meetings and trainings in Sacramento and other counties is also required.

The ideal candidate will:
  • Possess fluency in Spanish, Mandarin, or Cantonese. (Preferred, not required)
  • Be self-directed, take initiative and be solutions driven, with strong attention to detail.
  • Have excellent written and verbal communication skills.
  • Have 2-3 years of experience in a leadership role within a highly regulated program.
  • Have previous experience in IHSS
  • Demonstrate experience composing professional, detailed written and statistical reports, including data entry experience.
  • Possess proficiency in Microsoft applications (Word, Outlook, PowerPoint, Excel, Skype) and Adobe, and the ability to quickly learn multiple database systems including the Case Management, Information and Payrolling System (CMIPS II).
  • Demonstrate the ability to develop strong, collaborative working relationships with organizations and individuals from diverse backgrounds.
  • Possess the capacity to manage projects while focusing on a variety of assignments simultaneously, organizing and reshuffling priorities while maintaining deadlines and due dates.
  • Possess strong knowledge of systems of care for older adults and people with disabilities from diverse backgrounds and cultures, and experience conducting visits in client homes.
  • Have knowledge of QA desk reviews and home visits, identifying discrepancies in assessment and concerns, while developing solutions  to improve compliance with regulations.
  • Demonstrate the ability to analyze, interpret, and implement new and existing federal, state, County regulations and laws pertaining to IHSS and the continuum of care for older adults and people with disabilities.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
 Examples Of Duties:
Duties may include, but are not limited to, the following:
  • Provide technical, programmatic and/or fiscal assistance to staff and management, including the development of program policies and procedures and the training of staff.
  • Compile and maintain accurate records and files regarding program activities.
  • Evaluate program effectiveness against program goals, regulations; identify program problems, present findings and recommend appropriate action.
  • Collaborate with partner agencies to ensure QA standard adherence.
  • Act as liaison with staff, IHSS/Public Authority staff, County departments, State and/or other partners.
  • Prepare statistical or narrative reports as required, utilizing multiple sources of data.
  • Participate in departmental, Countywide and/or State planning processes.
  • Analyze, monitor, and incorporate legislative changes and other relevant information into program policies and procedures.
  • Perform administrative duties related to QA, suspected misuse of program funds, and Program Integrity State directed activities.
  • Provide consultation and assistance to the community as needed.
  • Monitor and support regulatory changes such as the Fair Labor Standards Act.
  • Perform related duties as assigned.


Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Bachelor's degree in public or business administration, management or a related field and four years of professional level analytical, administrative and programmatic experience in a community-related setting, including some experience in contract monitoring.
Knowledge of:
  • Principles and practices of the specific program area to which assigned.
  • Principles and practices of program evaluation and planning.
  • Principles and practices of client service delivery.
  • Principles and practices of contract development, negotiation and monitoring.
  • Principles, practices and techniques of administrative and programmatic research, analysis and programming.
  • Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
  • Computer applications related to the work.
  • Office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

  • Monitor, analyze and evaluate program effectiveness.
  • Develop and evaluate proposals and negotiate contracts and agreements.
  • Develop, monitor and analyze budgets and program performance.
  • Compile and analyze data, draw sound conclusions and prepare and present effective reports.
  • Analyze, interpret and apply various regulations and requirements.
  • Develop and evaluate proposals and negotiate contracts and agreements.
  • Plan, coordinate and implement administrative and programmatic research and analysis.
  • Plan, coordinate and conduct special events and projects.
  • Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
  • Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
  • Communicate effectively, both orally and in writing.
  • Exercise sound independent judgment within general policy and regulatory guidelines.

Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above. If you are not on the County's website, please go to to apply.


Tentative Recruitment Schedule for First Round:
First Round Application Filing Deadline: November 14, 2017
First Round Application Screening: November 21, 2017
First Round Panel Interviews:  December 11 and/or 12, 2017
San Mateo County is an Equal Opportunity Employer
HR Contact: Kristin Herman (103117) (Community Program Analyst II - G246)

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