Job: Community Worker II - Family Health Services (Departmental Promotional Only)

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Job Description

Overall Job Objective

Job Title:Community Worker II - Family Health Services (Departmental Promotional Only)
Closing Date/Time:Mon. 02/26/18 11:59 PM Pacific Time
Salary:$23.32 - $29.14 Hourly
$1,865.60 - $2,331.20 Biweekly
$4,042.13 - $5,050.93 Monthly
$48,505.60 - $60,611.20 Annually
Job Type:Full-Time
Location:San Mateo County, California
The County of San Mateo, Family Health Services - Women Infants and Children (WIC) Program is currently seeking 3 Community Worker II's. The current vacancies are Full-Time, Regular, and located in San Mateo County.

Community Workers in the WIC Program provide a wide variety of participant services including eligibility determination, nutrition counseling and breastfeeding education to pregnant women, post-partum women, infants and children up to their 5th birthday. They also provide referral and outreach services.

The agency is looking for an ideal candidate who has the following:
  • Possess at least a high school diploma or GED.
  • Sensitive to the needs of the economically/socially disadvantaged.
  • Be client and customer centered.
  • Motivate others and work as a team member.
  • Collaborate with community partners and other agencies as needed.
  • Have strong interpersonal skills.
  • Provide excellent customer service.
  • Communicate effectively both orally and in writing in English and Spanish.
  • Be highly organized, flexible, and work well independently.
  • Multi-task, prioritize, and function in a constantly evolving environment.
  • Use good judgment with participant needs.
  • Use various computer applications such as Microsoft Word, Excel, PowerPoint Outlook and other programs as needed.

 Examples Of Duties:
The ideal candidate will perform the following duties which may include but are not limited to:
  • Determine eligibility for the WIC Program.
  • Schedule and reschedule appointments.
  • Counsel participants on basic nutrition facts and help participants pick realistic goals.
  • Facilitate group discussions with participants on various nutrition topics including breast feeding.
  • Offer referrals to County and community programs as appropriate.
  • Attend all staff and in-service meetings.


Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:
  • Problems, needs, attitudes and behavior patterns of the client population and of the total community served.
  • Social and community resources.
  • Techniques for group and individual counseling.
  • Basic case management processes.
  • Identification and utilization of social and community resources.
  • Basic case management processes.
  • Perform clerical support work with accuracy, speed, and minimal supervision.
  • Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.
  • Basic recordkeeping principles and practices.
  • Modern office practices, methods, and computer equipment and applications related to the work.
Skill/Ability to:
  • Address the client population's unique needs in a culturally sensitive manner.
  • Relate and communicate effectively with the community served.
  • Learn and understand the organization and operation of the assigned department and of outside department and agencies as necessary to assume assigned responsibilities.
  • Respond to and effectively prioritize multiple phone calls and requests for service.
  • File materials alphabetically, chronologically, and numerically.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Establish, maintain, and foster positive and effective relationships with those contacted in the course of work.
  • Interpret and apply administrative and departmental policies and procedures.
  • Organize, maintain, and update office database and records systems.
  • Organize own work, set priorities, and meet critical time deadlines.
  • Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Interpret agency programs and policies to members of the community served.
  • Write clear and comprehensive reports.
  • Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills is:

Community Worker II: 
Equivalent to two year's experience in providing community services within the assigned program and demonstrated first-hand knowledge of the problems, needs, attitudes, and behavior patterns specific to the population served within the assigned program.

Additional Qualifications for Restricted Positions:
Specific qualifications are required beyond those specified above for the following assignments:

Option 3 - Family Health: 
Must have at least one year of experience or related background or life experience in the program area of the assigned population (e.g., women with infants and young children, AIDS/HIV patients) and demonstrated knowledge of the principles and techniques of conducting group education.  Ability to travel to multiple work sites is required.

Some positions require possession of a class C California driver license or equivalent.  Positions designated to operate mobile van clinics or community outreach vehicles require possession of a class B California driver license or equivalent.
  • Some positions may require fluency in a second language, as determined by client population served.
Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and medical equipment; vision to assess emergency situations, including medical incidents and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  Depending on assignment frequent standing in work areas and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 45 pounds.

Environmental Elements:
Employees primarily work in an office environment with moderate noise levels and controlled temperature conditions.  Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids rendering First Aid and CPR.  Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures.
Departmental Promotional Only. Only current San Mateo County employees in the Health System with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date may apply. 

The examination process will consist of an application screening (weight: 100%) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: pass/fail). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button above. If you are not on the County's website, please go to to apply.

~Tentative Recruitment Schedule~
Final Filing Date: February 26, 2018
Screening Date: Week of March 5, 2018
Civil Service Panel Interview: Week of March 12, 2018 
County of San Mateo is an Equal Opportunity Employer.
Analyst: Wendy Young (021218) (Community Worker II - G113)

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