Job: Community Worker II - Family Health Services- Extra-Help Open)

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Job Description

Overall Job Objective

Job Title:Community Worker II - Family Health Services- Extra-Help Open)
Salary:$23.32 - $29.14 Hourly
$1,865.60 - $2,331.20 Biweekly
$4,042.13 - $5,050.93 Monthly
$48,505.60 - $60,611.20 Annually
Job Type:Extra Help
Location:San Mateo County, California
The County of San Mateo, Family Health Services - Women Infants and Children (WIC) Program is currently seeking 3 Spanish-speaking Community Worker II. The current vacancies are Extra-Help, Full-Time.

Community Workers in the WIC Program provide a wide variety of participant services including eligibility determination, nutrition counseling and education to pregnant women, post-partum women, infants and children up to their 5th birthday. They also provide referral and outreach services.

The current extra-help vacancies are designated to cover leaves of absence and other staff coverage needs in any one of 7 sites across the county. 

The agency is looking for an ideal candidate who has the following:
  • Possess at least a high school diploma or GED.
  • Sensitive to the needs of the economically/socially disadvantaged.
  • Be client and customer centered.
  • Motivate others and work as a team member.
  • Collaborate with community partners and other agencies as needed.
  • Have strong interpersonal skills.
  • Provide excellent customer service.
  • Communicate effectively both orally and in writing in English and Spanish.
  • Be highly organized, flexible, and work well independently.
  • Multi-task, prioritize, and function in a constantly evolving environment.
  • Use good judgment with participant needs.
  • Use various computer applications such as Microsoft Word, Excel, PowerPoint Outlook and other programs as needed.
The ideal candidate will perform the following duties which may include but are not limited to:
  • Determine eligibility for the WIC Program
  • Schedule and reschedule appointments
  • Counsel participants on basic nutrition facts and help participants pick realistic goals.
  • Facilitate group discussions with participants on various nutrition topics including breast feeding.
  • Offer referrals to County and community programs as appropriate.
  • Attend all staff and in-service meetings.
NOTE: Thes are extra-help, at-will assignments, paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:
  • Problems, needs, attitudes and behavior patterns of the client population and of the total community served.
  • Social and community resources.
  • Techniques for group and individual counseling.
  • Basic case management processes.
  • Identification and utilization of social and community resources.
  • Basic case management processes.
  • Perform clerical support work with accuracy, speed, and minimal supervision.
  • Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.
  • Basic recordkeeping principles and practices.
  • Modern office practices, methods, and computer equipment and applications related to the work.
Skill/Ability to:
  • Address the client population's unique needs in a culturally sensitive manner.
  • Relate and communicate effectively with the community served.
  • Learn and understand the organization and operation of the assigned department and of outside department and agencies as necessary to assume assigned responsibilities.
  • Respond to and effectively prioritize multiple phone calls and requests for service.
  • File materials alphabetically, chronologically, and numerically.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Establish, maintain, and foster positive and effective relationships with those contacted in the course of work.
  • Interpret and apply administrative and departmental policies and procedures.
  • Organize, maintain, and update office database and records systems.
  • Organize own work, set priorities, and meet critical time deadlines.
  • Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Interpret agency programs and policies to members of the community served.
  • Write clear and comprehensive reports.
  • Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills is: Equivalent to two years experience in providing community services within the assigned program and demonstrated first-hand knowledge of the problems, needs, attitudes, and behavior patterns specific to the population served within the assigned program.

Additional Qualifications for Restricted Positions:
Specific qualifications are required beyond those specified above for the following assignments: Must have at least one year of experience or related background or life experience in the program area of the assigned population (e.g., women with infants and young children, AIDS/HIV patients) and demonstrated knowledge of the principles and techniques of conducting group education.  Ability to travel to multiple worksites is required.

  • Some positions require possession of a class C California driver license or equivalent.  Positions designated to operate mobile van clinics require possession of a class B California driver license or equivalent.
  • Some positions may require fluency in a second language, as determined by client population served.
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and medical equipment; vision to assess emergency situations, including medical incidents and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  Depending on assignment frequent standing in work areas and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 45 pounds.

Environmental Elements
Employees primarily work in an office environment with moderate noise levels and controlled temperature conditions.  Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids rendering First Aid and CPR.  Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures.
Anyone may apply.  To apply, email your resume and cover letter describing your qualifications to Ankita Tandel, Director of Public Health Nutrition, at

Please include your answers to these questions in your cover letter:
  • This position requires you to be fluent in Spanish and English. Are you fluent in both Spanish and English both orally and in writing?
  • Describe your work experience providing a variety of community services/resources such as group and individual instruction and counseling, outreach, case management, and direct patient care services to the following clients: 1. Welfare; 2. Children/Families; 3. Youth/Adolescents; 4. Culturally diverse populations; 5. Community Groups; and 6. Persons who are unemployed and/or have barriers to employment.
As part of your answer, please include: A. where you gained this experience; B. in what capacity you worked with that particular client/population including your role, the duties you performed; C. how long you worked in that capacity (length of experience); and D. the methods you used in selecting services/resources you provide your client(s).
  • Describe your experience or background educating people about resources available to them. Include in your response: your role and responsibilities; who you were working with; and how you learned about these resources.
  • Describe your experience using computers, automated systems and databases in a work environment. Be specific about the types of systems, programs, and software you have used, your level of proficiency with each one, and for what purpose you used them.
  • Describe a situation that required sensitivity and tact on your part to resolve a client's or customer's complaint. What was the situation, what did you do, and what was the outcome?
  • Do you have a valid CA driver license or equivalent? If "yes", please provide your driver license number and your driver license expiration date.
NOTE: Applications are NOT accepted online. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include a resume and answers to the questions will not be considered.
The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the timeframe will disqualify you from the rest of the process. Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.
San Mateo County is an Equal Opportunity Employer


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