Job: Community Worker II - OB/GYN - Spanish Speaking Preferred (Open and Promotional)

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Job Description

Overall Job Objective

Job Title:Community Worker II - OB/GYN - Spanish Speaking Preferred (Open and Promotional)
Closing Date/Time:Wed. 05/02/18 11:59 PM Pacific Time
Salary:$23.32 - $29.14 Hourly
$1,865.60 - $2,331.20 Biweekly
$4,042.13 - $5,050.93 Monthly
$48,505.60 - $60,611.20 Annually
Job Type:Full-Time
Location:San Mateo County, California
NOTE: This recruitment schedule was amended on April 25, 2018 from a continuous recruitment to closing. The Final Closing Date will be May 2, 2018
**Please note:  This position has been filled.

Note: This recruitment schedule was amended on February 14, 2018 to extend the Final Filing Date.  This recruitment has been changed to "Continuous."

The County of San Mateo Health System is seeking an exceptional individual for the position of Community Worker II, to provide a variety of services to patients.

The current vacancy is in the OB/GYN clinic in the San Mateo Medical Center (SMMC), located in San Mateo. This position works primarily 8:00 am to 4:30 pm Monday to Friday.   
The primary responsibilities will be:
  • Perform patient screening (including CPSP--Comprehensive Perinatal Services Program)
  • Assist professional medical staff with treatments and procedures;
  • Perform measurements and patient screening tests including audio, vision, and pregnancy
  • Refer clients to other departments or agencies for appropriate treatment;
  • May draw venous blood specimens and administer immunizations by injection;
  • Provide excellent customer service to individuals over the telephone and in-person
  • Provide resources and educational material to patients
The ideal candidate will possess:
  • At least 1 year of OB/GYN experience is preferred
  • Medical assistant certification;
  • Basic Life Support/CPR certification;
  • Knowledge of available community resources;
  • Ability to work well independently and exceptional problem-solving skills; 
  • Demonstrated excellent customer service;
  • Ability to adapt to changing processes;
  • Experience documenting in ECW (electronic clinical works) or Soarian preferred
  • Ability to prioritize and manage workload to meet deadlines in a fast-paced environment;
  • Ability to establish effective working relationships with colleagues, clients, and others encountered on the job;
  • Excellent written and verbal communication skills;
  • Fluency in Spanish is preferred but not required
For information on the OB/GYN Clinic at SMMC, please visit:


Community Worker II is the experienced level class in the series.  Employees are able to perform the full range of duties required of the classification and are assigned the more difficult and responsible duties, such as assisting in the planning of new programs, departmental training, and community education activities, and have significant latitude for independent judgment.  Employees exercise considerable discretion in determining work priorities as well as methods of completing their assignments.

Community Worker positions are further distinguished by the area of specialty (option) to which assigned. 

NOTE: The list created from this recruitment may be used to fill current and future extra help/temporary and/or permanent vacancies. Extra help positions pay an hourly salary without benefits. Hours are not guaranteed and may vary by position, up to 40 hours per week.

Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:
  • CPSP (Comprehensive Perinatal Services Program)
  • DHCS and JCAHO standards
  • Problems, needs, attitudes and behavior patterns of the client population and of the total community served
  • Social and community resources
  • Techniques for group and individual counseling
  • Basic case management processes
  • Identification and utilization of social and community resources
  • Basic case management processes
  • Perform clerical support work with accuracy, speed, and minimal supervision
  • Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations
  • Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff
  • Basic recordkeeping principles and practices
  • Modern office practices, methods, and computer equipment and applications related to the work
Skill/Ability to:
  • Address the client population's unique needs in a culturally sensitive manner
  • Relate and communicate effectively with the community served
  • Multitask with a variety of situations occurring simultaneously
  • Learn and understand the organization and operation of the assigned department and of outside department and agencies as necessary to assume assigned responsibilities
  • Respond to and effectively prioritize multiple phone calls and requests for service
  • File materials alphabetically, chronologically, and numerically
  • Use English effectively to communicate in person, over the telephone, and in writing
  • Establish, maintain, and foster positive and effective relationships with those contacted in the course of work
  • Interpret and apply administrative and departmental policies and procedures
  • Organize, maintain, and update office database and records systems
  • Organize own work, set priorities, and meet critical time deadlines
  • Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines
  • Interpret agency programs and policies to members of the community served.
  • Write clear and comprehensive reports
  • Document effectively in an electronic medical record
  • Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work
Education and Experience:

Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills is:
Community Worker II: Equivalent to two years' experience in providing community services within the assigned program and demonstrated first-hand knowledge of the problems, needs, attitudes, and behavior patterns specific to the population served within the assigned program.

Additional Qualifications for Restricted Positions:
Specific qualifications are required beyond those specified above for the following assignments:

Option 2 - Clinic Services:
  • Must be qualified to perform phlebotomy in the State of California.
  • Some positions require possession of a class C California driver license or equivalent. 
Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and medical equipment; vision to assess emergency situations, including medical incidents and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  Depending on assignment frequent standing in work areas and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 45 pounds.

Environmental Elements:
Employees primarily work in an office environment with moderate noise levels and controlled temperature conditions.  Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids rendering First Aid and CPR.  Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures. 
Open and Promotional. Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

A supplemental application form must be submitted in addition to our regular employment application form. The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening (weight: pass/fail) will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply.

This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Final Filing Date: May 2, 2018

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.

Analyst: Wendy Young (02052018) (Community Worker II - G113)

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