Job: Health Services Manager I - Aging & Adult Services (Department Promotional)

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Job Description

Overall Job Objective

Job Title:Health Services Manager I - Aging & Adult Services (Department Promotional)
Closing Date/Time:Mon. 06/19/17 11:59 PM Pacific Time
Salary:$46.06 - $57.59 Hourly
$3,684.80 - $4,607.20 Biweekly
$7,983.73 - $9,982.27 Monthly
$95,804.80 - $119,787.20 Annually
Job Type:Full-Time
Location:San Mateo County, California
The County of San Mateo Health System is seeking a qualified individual for the position of  Health Services Manager I - Aging & Adult Services (HSM I), to be responsible for the development and delivery of a uniform countywide continuum of care for older adults and adults with disabilities.

Primary activities will be the oversight of the Process Improvement Program in Aging and Adult Services.  This includes the continued expansion of LEAP within the division, organizational development, support to all programs in developing and monitoring of performance metrics, championing the employee engagement efforts, and real-time problem solving.

The HSM I will work closely with key staff from all Aging and Adult Services programs and will represent the division on Health System, Health Plan of San Mateo, countywide work groups, community meetings, and state meetings.
The ideal candidate will be:
  • An experienced manager of health and/or human service programs
  • Knowledgeable of the Health System's LEAP program and principles
  • Experienced with conducting quality assurance activities and familiar with the Lean philosophy
  • A consensus builder who is flexible, fair and responsible; a participatory group leader with excellent verbal and written communication skills
  • A strategic "big picture" thinker and planner who is politically astute
  • Adept at prioritizing, handling multiple responsibilities and synthesizing complex issues effectively
  • Experienced in managing culturally and professionally diverse staff
  • Knowledgeable and skilled with computer usage and information technology
The Aging and Adult Services Division provides a wide range of services to keep older adults, people with disabilities and dependent adults living safely and as independently as possible in the community.  The division also serves as the Area Agency on Aging for planning, coordination, program development and advocacy for older adults and people with disabilities in the County.  The division provides direct services through four subdivisions: protective and supportive services, conservatorship services, commission and provider services, and administration and finance. 

NOTE:  The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
 Examples Of Duties:
Duties may include, but are not limited to, the following:
  • Develop plans to spread organizational excellence based on the 10 Lean principles of: respect for every individual, lead with humility, create constancy of purpose, think systemically, seek perfection, embrace scientific thinking, focus on process, ensure quality at the source, flow and pull value, and create value to the customer.
  • Support the development of LEAP charters.
  • Monitor specialized process improvement metrics.
  • Support the development of goals, objectives, policies, procedures and priorities within the division.
  • Prepare performance metrics and justifications for budget recommendations.
  • Support the development of A3-X and strategic initiatives for the division.
  • Monitor and support the Everyone Everyday (EOED) initiative.
  • Maintain an effective working relationship with a variety of public and private organizations, including staff in other Health System Divisions, County departments and agencies.
  • Answer questions and provide information to the public; supervise the enforcement of community health-related standards, codes and regulations, as required.
  • Provide staff assistance to higher level management on program issues.
  • Select, supervise, train and evaluate professional, technical and clerical subordinates.
  • Work with consultants on the implementation of the electronic document management system (EDM).
  • Support departmental initiatives like Government Alliance for Racial Equity (GARE), Health Information Exchange (HIE), Cultural Humility, and Employee Engagement.  
  • Perform related duties as assigned.


Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Education: Bachelor's degree with a major in public health, social work, public administration, or a related field applicable to the area of specialization.

Experience: One year of supervisory experience in a health, social services or community-based program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination.

Knowledge of:
  • Principles and practices of public administration and program management, including planning, implementation, and evaluation.
  • Principles and practices of community health care including current trends in research, treatment, prevention, education and related services.
  • Principles of budget preparation and monitoring.
  • Principles of personnel training, supervision and evaluation.
Skill/Ability to:
  • Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups.
  • Organize, direct and coordinate program services.
  • Work cooperatively with other County departments and public and private organizations.
  • Analyze problems accurately, develop recommendations and take appropriate action to resolve them.
  • Prepare complex and detailed written reports, procedures and contracts.
  • Speak effectively to diverse audiences, including professional, clinical and citizen groups.
  • Train staff and coordinate activities of contractors, volunteer groups and staff.


Department Promotional Only. Only current San Mateo County employees in the Health System with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date may apply.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above. If you are not on the County's website, please go to to apply.

Tentative Recruitment Schedule:
Final Submission Date:
June 19, 2017
Application Screening: Week of June 19, 2017
Panel Interviews: Week of July 3, 2017

The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the time frame will disqualify you from the rest of the process. Please visit to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.

San Mateo County is an Equal Opportunity Employer

Analyst: Kristin Herman (060517) (Health Services Manager I – D023)

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