Job: In-Custody Case Management Supervisor (Open)

This posting has expired and is no longer available.

Job Description

Overall Job Objective

Job Title:In-Custody Case Management Supervisor (Open)
Closing Date/Time:Thu. 08/24/17 11:59 PM Pacific Time
Salary:$39.92 - $49.90 Hourly
$3,193.60 - $3,992.00 Biweekly
$6,919.47 - $8,649.33 Monthly
$83,033.60 - $103,792.00 Annually
Job Type:Full-Time
Location:San Mateo County, California
NOTE: This recruitment schedule was amended on August 17, 2017 to extend the closing date. Final Closing Date will be August 24, 2017.

The San Mateo County Sheriff's Office is seeking an experienced case manager with exceptional leadership skills for the In-Custody Case Management Supervisor position.

The San Mateo County Sheriff's Office employs approximately eight hundred sworn and civilian employees in six divisions: Administration, Support Services, Operations (including Homeland Security), Investigations, Multi-Jurisdictional Services, and Corrections. The Corrections Division operates two jails: the Maguire Correctional Facility (MCF) and the newly opened Maple Street Correctional Center (MSCC). The new jail was designed for inmate programming and case management, with over 20 programming and computer rooms.

The incumbent will supervise professional, technical and support staff in the delivery of program services to adult inmates in the Sheriff's correctional facilities; direct, organize, manage, evaluate, audit, and provide accountability for in-custody jail programs; develop and implement program goals and ensure compliance with contract and funding source requirements; ensure that program regulations and procedures are followed; as needed, act as liaison with funding sources and County service providers; and do related work as required.

The ideal candidate will have:
  • A Bachelor's degree from an accredited college or university in criminal justice, justice studies, sociology, political science or public administration.
  • Knowledge of principles and practices of employee supervision and training; contemporary social, political and economic trends and problems related to the criminal justice system. County and program policies and guidelines.
  • Ability to plan, assign, supervise, review and evaluate the work of others; train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors; foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions.

 Examples Of Duties:
  • Plan, assign, review and supervise the work of assigned staff; train staff and ensure staff professional development; develop individual and team performance.
  • Evaluate employee performance, counsel employees and effectively recommend initial corrective action and other personnel decisions.
  • Organize and coordinate jail programs.
  • Evaluate program needs and recommend and implement necessary changes.
  • Manage, audit, and standardize activities in assigned program area.
  • Collect and analyze information, draw sound conclusions and prepare effective recommendations.
  • Provide program information and assist in the preparation of presentations.
  • Prepare a variety of special and periodic reports.
  • Keep current on developments in field of expertise through participation in professional organizations, attending training programs, and reviewing current legislation.
  • Develop/maintain program guides for assigned program area.  Confer with management on significant program issues, need, conflicts, and accomplishments. 


Note:  The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:

  • Principles and practices of the specific program area to which assigned.
  • Principles and practices of employee supervision and training.
  • Principles and practices of program planning, research and evaluation and contract monitoring and compliance. 
  • Specialized technical knowledge related to assigned program area.
  • Principles and practices of client service delivery.
  • Contemporary social, political and economic trends and problems related to community services. 
  • Principles of engaging community and other partners in the provision of social services.
  • Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
  • Computer applications related to the work. 
  • Office administrative practices and procedures, including records management and the operation of standard office equipment.
  • Basic budgetary and financial record-keeping techniques. 
  • Community resources, organizations and programs.

Skill/Ability to:
  • Plan, assign, supervise, review and evaluate the work of others.
  • Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
  • Administer and coordinate programs services and activities.
  • Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions.
  • Supervise the development and evaluation of proposals and negotiation of contracts and agreements.
  • Develop, monitor and analyze program performance goals.
  • Analyze, interpret and apply various regulations and requirements.
  • Communicate effectively in writing and orally and make public presentations.
  • Prepare clear, concise reports, correspondence and recommendations.
  • Analyze information and situations and use sound independent judgement to make decisions and determine appropriate courses of action.
  • Establish and maintain effective and cooperative working relationships with those contacted in the course of the work.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:
Education: Bachelor's degree from an accredited college or university in public administration, health care administration, a social science or a field related to the program area to which assigned.
Experience: Six years of increasingly responsible or supervisory work in the delivery of community, health or social services which has included responsibility for programmatic development such as planning, evaluating, monitoring or coordinating projects, and supervising or leading support staff.


Anyone may apply.   Responses to supplemental questions are required and must be submitted in addition to the Standard San Mateo County employment application.  A resume or reference to a resume will not be accepted as a substitute for your responses to these questions.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANTApplications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online"button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Final Filing Date:  August 24, 2017
Application Screening (tentative):  Week of August 28, 2017
Panel Interviews (tentative):  Week of September 25, 2017

The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days.  Failure to do so within the timeframe will disqualify you from the rest of the process.  Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.

 Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.

County of San Mateo is an Equal Opportunity Employer

Analyst:  Mandy Singh (08042017) (Community Program Supervisor-G236)


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