Job: In-Home Supportive Services Social Worker I - Aging and Adult Services (Open & Promotional)

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Job Description

Overall Job Objective

Job Title:In-Home Supportive Services Social Worker I - Aging and Adult Services (Open & Promotional)
Closing Date/Time:Tue. 02/27/18 11:59 PM Pacific Time
Salary:$30.20 - $33.76 Hourly
$2,416.00 - $2,700.80 Biweekly
$5,234.67 - $5,851.73 Monthly
$62,816.00 - $70,220.80 Annually
Job Type:Full-Time
Location:San Mateo County, California
The County of San Mateo Health System is seeking an experienced individual for the position of In-Home Supportive Services Intake Social Worker I, to provide a wide variety of welfare services in such areas as information and referral, assessment of in-home service needs, protective services for children and adults, out-of-home services, child care services, health related services, within the Departments of Social Services and Health Services.
The current vacancy is in the In-Home Supportive Services Program in Aging and Adult Services, located in the South San Francisco, CA, office, but will travel to attend meetings and perform other duties of the position.
Social Workers provide a wide variety of welfare services in such areas as information and referral, protective services for children and adults, out-of-home services, health related services, and other welfare services within the Departments of Social Services and Health Services.

Social Workers I are given close and constant supervision while learning social work principles, social service programs, basic case work methods and techniques, and departmental rules, regulations and procedures.

Incumbents provide social services and develop their skill in the application of social work methods to assigned cases. Social Workers I investigate the need for and provide limited social services to persons eligible for public social services and identify the need for more intensive casework services for applicants or clients.

Positions in this class are distinguished from Social Worker II in that work scheduling techniques and routine decisions are subject to prior supervisory review. This class is further distinguished from Social Worker II in that employees at this level may consult with their immediate supervisor prior to undertaking a case assessment or formulating a service plan.

For the position, fluency in Spanish, Cantonese, Mandarin or Tagalog is a plus.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
 Examples Of Duties:
Duties may include, but are not limited to, the following:

Incumbents receive training in and perform the following duties:
  • Conduct initial screening of individuals who request In-Home Supportive Services telephonically and in-person.
  • Provide outreach, education, and referrals to the community.
  • Complete necessary documents, data entry, paperwork and work within different information technology systems.
  • Provide excellent customer service to individuals over the telephone and in-person.
  • Conduct research re: medical insurance, public benefits, social and medical services.
  • Analyze reports and conduct follow-up activities as needed.
  • Engage in Quality Assurance and Quality Improvement activities and follow standard work practices as required.
  • Attend in-house and State lead trainings.
  • Participate in staff and agency meetings.
  • Coordinate with other county departments/divisions and intra-agency programs to streamline the referral process.
  • Conduct outreach, education, monitoring, analysis, and technical assistance in the completion of State required forms to clients, family members, licensed health care professionals and other partners.
  • Learn the application of principles and techniques involved in interviewing, and conducting social case history studies.
  • Review case studies and service plans with supervisor in order to gain understanding of social work concepts, departmental policies, procedures, rules and methods, and the organization and function of the department.
  • Interpret state, county and departmental rules and regulations to applicants, clients' relatives, and the general public.
  • Respond to requests for information and make referrals to appropriate workers or departments.
  • Gather, maintain and use current information on community resources.
  • Conduct initial IHSS assessments and annual reassessments using a detailed State assessment tool as needed.
  • Perform related duties as assigned.


Knowledge of:
  • Contemporary social and economic problems.
  • Socioeconomic conditions and trends.
  • Public social service programs at the federal, state and local levels of government.
  • Principles of interviewing and counseling.
  • Basic principles of individual and group behavior.
Skill/Ability to:
  • Learning social work principles, methods and techniques.
  • Establishing rapport with clients and their families in working toward solutions to their problems.
  • Speaking and writing effectively.
  • Maintaining cooperative working relationships.
  • Analyzing problems and needs of clients and developing courses of action which work toward constructive solutions.
  • California class C driver license or equivalent
Education: Satisfactory completion of 24 semester units of social welfare and/or appropriate behavioral science courses.

Experience: Two years of experience providing counseling, social services, public assistance and related services to the public, or to special groups. Substitution: Bachelor's degree from an accredited college or university with a major in social welfare, behavioral science or a related field.

Special Requirement: Satisfactory completion of 3 semester units of course work in basic social work practices or its equivalent within 1 year of appointment.
Anyone may apply.  Current San Mateo County employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.
A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above or below. If you are not on the County's website, please go to to apply.

Final Filing Date: February 27, 2018
Application Screening: March 5, 2018
Panel Interviews: March 14 and/or March 15, 2018

County of San Mateo is an Equal Opportunity Employer

HR Contact: Kristin Herman (021318) (Social Worker I - G098)


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