Job: Information Technology Analyst (Open & Promotional)

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Job Description

Overall Job Objective

Job Title:Information Technology Analyst (Open & Promotional)
Closing Date/Time:Thu. 08/17/17 11:59 PM Pacific Time
Salary:$43.72 - $54.65 Hourly
$3,497.60 - $4,372.00 Biweekly
$7,578.13 - $9,472.67 Monthly
$90,937.60 - $113,672.00 Annually
Job Type:Full-Time
Location:San Mateo County, California
Note: The job announcement was amended on August 3, 2017, specifically the ideal candidate section.

San Mateo County's Human Services Agency is seeking a qualified Information Technology Analyst. Under general supervision, the Information Technology Analyst will provide technical analytical support for the department information systems. The incumbent will perform difficult and responsible duties in the following general area: system analysis, application development and enhancement, designated and specialized software systems, hardware and software operations, identification of user requirements, and end-user training and support; management of the operation, maintenance, and upgrading of department-specific applications; serves as technical advisor and liaison to vendors, contractors, and department staff on system applications, software products, services and issues; oversee and guide the work of technical support staff participating in system installation and or enhancement projects; and performs related duties as required; maintaining department web-sites.

 The ideal candidate will:
  • Have at least five years of increasingly responsible experience in information technology support.
  • Extensive Web based application development, support, and maintenance experiences.
  • Experienced in designing and developing web and client-server application using cutting edge technologies such as JQuery, HTML5, JavaScript, AJAX, .Net (C# and/or VB.Net).
  • Solid knowledge in all phases of the software development life-cycle ranging from requirements gathering, software analysis and design, coding, testing, deployment to maintenance.
  • Extensive knowledge in implementing SQL queries, stored procedures in Oracle and/or Microsoft SQL Server 2012 (or newer) databases. Ability to design and implement database schema.
  • Possess strong analytical skills, a firm sense of accountability and ownership for end-to end project lifecycles.
  • Possess understanding of technical design principles and experience in developing and implementing standards and best practices.
  • Possess outstanding written and verbal communication skills and the ability to interact with diverse technical and non-technical groups spanning all organizational levels.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
  • Ability to be flexible and work well in a high pressure production environment with changing priorities and frequent "emergency issues".
  • Excellent customer service skills and experience in IT support of a diverse user community.
  • Experience working with vendors as a support professional to drive resolution to issues and establish lifecycle management plans.
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of experience in application development and support.

Knowledge of: Data processing principles, concepts and terminology; business mathematics; record keeping and filing principles and practices and job planning and prioritizing techniques; operations, purposes, and functions of the application being supported and information needs and requirements of the systems users.

Skill/Ability to: Analyze operational and systems problems, evaluate alternatives and reach sound conclusions; use initiative and sound independent judgment within established procedural guidelines to support automation systems; prepare clear, concise and accurate documentation, instructions, correspondence and other written materials; develop and present comprehensive training material for the appropriate area; maintain accurate records and files; organize work, set priorities and meet critical deadlines; establish and maintain effective working relationships with those contacted in the course of the work; provide support to multiple users of broad based applications; install and support hardware and software used by the department; respond effectively to user problems and needs; plan and coordinate the work of others; communicate effectively, orally and in writing, with both technical and non-technical personnel; analyze user requirements and recommend appropriate data automation products.
Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above or below. If you are not on the County's website, please go to to apply.
~ Tentative Recruitment Schedule ~
Final Filing Date: August 17, 2017
Screening Date: Week of August 21, 2017
Combined Panel Interview: September 12 and/or September 13, 2017
The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days.  Failure to do so within the timeframe will disqualify you from the rest of the process.  Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.
County of San Mateo is an Equal Opportunity Employer
Analyst: Arlene Cahill (08022017)  (Information Technology Analyst - V235)

Keywords: technology, information technology, product support, service desk, application support, human services


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