Job: Information Technology Analyst (Open & Promotional)

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Pay: $93,662.40 to $117,083.20/year

Salary : $45.03 - $56.29 Hourly $3,602.40 - $4,503.20 Biweekly $7,805.20 - $9,756.93 Monthly $93,662.40 - $117,083.20 Annually

Posted: 03/13/2018

Job Status: Full Time

Job Reference #: 2011247

Job Description

Overall Job Objective

Job Title:Information Technology Analyst (Open & Promotional)
Closing Date/Time:Tue. 03/27/18 11:59 PM Pacific Time
Salary:$45.03 - $56.29 Hourly
$3,602.40 - $4,503.20 Biweekly
$7,805.20 - $9,756.93 Monthly
$93,662.40 - $117,083.20 Annually
Job Type:Full-Time
Location:San Mateo County, California

The Business Systems Group of the Human Service Agency is seeking a qualified Information Technology Analyst. Under general supervision, the Information Technology Analyst will be responsible for mining data through a number of data sources, data analytic, crafting and executing queries upon request of data, presenting data through reports and visualization, Business Intelligence reporting/implementation, general departmental automation effort, and custom reporting on third party vendor systems such as Compass, Onbase, Syntellect, Qmatic, Avaya IVR, Clarity as needed.

The ideal candidate will:
  • Have at least five years of increasing responsible experiences in information technology.
  • Proficiency in SQL and developing complex queries.
  • Must exhibit advanced query and report writing skills.
  • Possess at least one of significant experience in the following:
    • Business intelligence and analytics experience with solid knowledge of business process analysis and data mining.
    • Developing highly functional dashboard interfaces to multiple data sources.
    • Analytics and reporting.
    • Information Builders WebFOCUS v8.x and/or iWay.
    • Oracle OBIEE.
  • Possess a working knowledge of the following:
    • Understanding of data modeling techniques, data warehousing design and concepts, design and implementation of dashboards and KPIs.
    • Extensive knowledge of Oracle Database or Microsoft SQL Server.
  • Possess strong analytical and problem-solving skills, a firm sense of accountability and ownership for end-to-end project lifecycles.
  • Possess understanding of technical design principles and experience in developing and implementing standards and best practices.
  • Possess outstanding written and verbal communication skills and the ability to interact with diverse technical and non-technical groups spanning all organizational levels.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
  • Ability to be flexible and work well in a high-pressure production environment with frequent priority change.
  • Excellent customer service skills and experience in IT support of a diverse user community.
  • Strong analytical and problem-solving skills, a firm sense of accountability and ownership for end-to end project task.
  • Experience in developing and implementing standards and best practices.
  • Outstanding written and verbal communication skills and the ability to interact with diverse technical and non-technical user groups.
  • Experience working with vendors as a support professional to drive resolution to issues and establish lifecycle management plans. 

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of experience in application development and support.

Knowledge of: Data processing principles, concepts and terminology; business mathematics; record keeping and filing principles and practices and job planning and prioritizing techniques; operations, purposes, and functions of the application being supported and information needs and requirements of the systems users.

Skill/Ability to: Analyze operational and systems problems, evaluate alternatives and reach sound conclusions; use initiative and sound independent judgment within established procedural guidelines to support automation systems; prepare clear, concise and accurate documentation, instructions, correspondence and other written materials; develop and present comprehensive training material for the appropriate area; maintain accurate records and files; organize work, set priorities and meet critical deadlines; establish and maintain effective working relationships with those contacted in the course of the work; provide support to multiple users of broad based applications; install and support hardware and software used by the department; respond effectively to user problems and needs; plan and coordinate the work of others; communicate effectively, orally and in writing, with both technical and non-technical personnel; analyze user requirements and recommend appropriate data automation products.
Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply.
~ Tentative Recruitment Schedule ~
Final Filing Date: March 27, 2018
Screening Date: March 28, 2018
Combined Panel Interview: April 17, 2018 and/or April 18, 2018
The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds and contributions. We are proud to be an Equal Employment Opportunity Employer.

Analyst: Arlene Cahill (03082018) (Information Technology Analyst - V235)

Keywords: technology, information technology, product support, service desk, application support, human services


Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

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