Job: Information Technology Technician (Open)

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Pay: $35.69 to $44.61/hour

Salary : $35.69 - $44.61 Hourly

Posted: 03/02/2018

Job Status: Full Time

Job Reference #: 1992343

Job Description

Overall Job Objective

Job Title:Information Technology Technician (Open)
Closing Date/Time:Thu. 03/22/18 11:59 PM Pacific Time
Salary:$35.69 - $44.61 Hourly
Job Type:Full-Time
Location:San Mateo County, California
The County of San Mateo is seeking qualified candidates for the position of Information Technology (IT) Technician. Under general supervision, the IT Technician will provide technical information and assistance to users and personnel. The incumbent will work with the end user to diagnose issues and help resolve or escalate the issue to appropriate staff. 

Currently, there are two vacancies, one limited term vacancy within the Probation Department and one unclassified vacancy within the Sheriff's Office.

The ideal candidate for the Probation Department will have the following knowledge, skills, and abilities:
  • Experience or familiarity with Probation, law enforcement, and/or local government agency business processes, policies, and practices
  • Experience supporting and developing SharePoint platforms for intranet contact, permissions, etc.
  • Knowledge or experience utilizing ServiceNow - enterprise IT customer service ticket applications, or equivalent
  • Experience supporting Windows 7/Windows 10 OS, Office 365
  • Knowledge or experience supporting Dell hardware
  • Possess excellent customer service skills, both orally and in writing

Limited term, at-will positions.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. Information for current county employees: Current and regular San Mateo County Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

The ideal candidate for the Sheriff's Office will have the following knowledge, skills and abilities: 

  • Hands-on experience in providing desktop and end-user support in a Windows Active Directory environment
  • Hands-on experience installing, configuring, maintaining and troubleshooting department computers and peripheral equipment
  • Proficiency in maintaining a variety of Automated Electronic Records and Files environments and knowledge of databases
  • Knowledge of policies, technical processes and procedures of a Sheriff's Office
  • A commitment to continual learning
Unclassified positions. Unclassified positions are at-will and render services on a limited basis for a specified project. Benefits are equal to classified employees in the same job classification, but are not covered by Civil Service Rules.

The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

 Examples Of Duties:
In addition to answering support calls, the IT Technician will independently perform the following routine tasks, including but not limited to:
  •  Set-up employee workstations, including installation of CPU, monitor, keyboard, mouse, and peripheral devices, such as printers and scanners
  • Routing requests for application access to designated points of contact
  • Routine updates and maintenance to Probation SharePoint
  • Research new hardware/software devices and obtain quotes; manage purchase processes as needed
  • Assist in maintaining/updating hardware inventory (i.e. department-issued phones, mifi's, laptops, etc.)
  • Provide technical assistance with the configuration and troubleshooting of iOS, Android and tablet devices
  • Set-up and provide technical support for end users in the department's use of audio visual equipment, including laptops, monitors, and projectors
  • Provide assistance with the production and editing of multi-media, including video and audio recordings; duties include media conversion, editing backup and storage of analog and digital data
  • Install and replace internal computer components such as memory, hard drives, sound devices, optical drives, CD ROM drives and communications cards
  • Update/maintain administrative level access to resources in MS Outlook
  • Assist in creating cheat sheets, manuals and guides for end users and facilitate as-needed trainings via in-classroom, meeting presentations or webex/Skype demos
  • Assist in testing new hardware/software releases and configurations before releasing to end-users
  • Assist in the deployment of new desktop and laptops to the Probation Department in a phased approach which includes removal of the existing hardware, replacing and conducting post configurations
  • Provide Outlook configuration and troubleshooting support to end users
  • Occasional responses after hours to 24/7 facilities for tier one end-user support of security system outages (routing to contracted vendor)
  • Other daily operations tasks as needed


Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
  • Education: Possession of a high school diploma and technical certification from an accredited college in a specified area with coursework in computer science, information systems, or a closely related field.
  • Experience: One year of full time experience performing information systems equipment installation, system support, and/or user support duties.
  • Physical Requirements: An applicant must be able to stoop, kneel, crouch, crawl, walk, sit and reach by extending hands and arms in any direction on a consistent and daily basis; communicate verbally by listening and talking on a consistent and daily basis; use finger dexterity to pick, pinch, type, and grasp objects with fingers and palms; perceive attributes of objects by touch on a consistent and daily basis; and occasionally use upper extremities to exert force to push and pull objects weighing up to 50 pounds or more; and lift and carry items weighing up to 50 pounds on a frequent basis. Note: Applicants who do not meet the physical requirements due to disability will be considered on a case-by-case basis.
Knowledge of:
  • Methods and techniques used in troubleshooting computer hardware and software problems
  • Operational characteristics of various hardware platforms, peripheral equipment and desktop applications including electronic mail systems, spreadsheets, word processing database, presentation graphics, client server applications, communication protocols and intranet/internet
  • Record keeping and filing principles and practices
  • Job planning and prioritizing techniques

Skill/Ability to:

  • Install and support hardware and software used by the department
  • Analyze operational and systems problems, evaluate alternatives and reach sound conclusions
  • Provide technical support to multiple users of broad based applications
  • Respond effectively to user problems and needs
  • Use initiative and sound independent judgment within established procedural guidelines to support automation systems
  • Prepare clear, concise and accurate documentation, instructions, correspondence and other written materials
  • Develop and present comprehensive training material for the appropriate area
  • Maintain accurate records and files
  • Organize work, set priorities and meet critical deadlines
  • Establish and maintain effective working relationships with those contacted in the course of the work
  • Communicate effectively, orally and in writing, with both technical and non-technical personnel
  • Analyze user requirements and recommend appropriate data automation products


Open. Anyone may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process may consist of an application screening (weight: pass/fail)based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above or below. If you are not on the County's website, please go to to apply.

Final Filing Date:  March 22, 2018
Application Screening:  Week of March 26, 2018
Panel Interviews:  Week of April 9, 2018

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day.  County of San Mateo is proud to be an Equal Opportunity Employer.

Analyst: Mandy Singh (03022018) (Information Technology Technician - V230)


Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

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