Job: IS Application Support Analyst II (Open)

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Job Description

Overall Job Objective

Job Title:IS Application Support Analyst II (Open)
Closing Date/Time:Thu. 09/14/17 11:59 PM Pacific Time
Salary:$44.60 - $55.75 Hourly
$3,568.00 - $4,460.00 Biweekly
$7,730.67 - $9,663.33 Monthly
Job Type:Regular
Location:San Mateo County, California
The San Mateo County Probation Department is seeking qualified candidates for the position of Information Systems Application Support Analyst (IS ASA) II

Under the direction of the Information Technology Manager, the IS ASA will be responsible for the maintenance, modification, implementation and process customization of and training for mission critical applications, as well as providing technical direction for assigned initiatives or projects.  The IS ASA will also participate in identifying end user system requirements and evaluate software packages.  The incumbent will design, code, test and document applications, and assist/train end users when implementing new applications. 

Positions in the IS Applications Support Analyst class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two (2) additional years of experience and after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class.  When filled from the outside, the employee is required to have three (3) years of prior related experience that allows the employee to meet the qualification standards for the II level.

The ideal candidate will:   
  • Have knowledge of the organization, operation, and functions of the Probation Department as necessary to assume assigned responsibilities and to determine appropriate point of escalation; 
  • Be proficient in SQL database management and related tools;
  • Have the ability to research, document and/or interpret application environment diagrams;
  • Have knowledge in assessing applications and environments and strategize long-term plans to upgrade systems to prevent end-of-life, end of support, or end-of –warranty risks.

 Examples Of Duties:
  • Individually or as a team member, works on and is responsible for software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives, and outside vendors.
  • Interviews, analyzes, and documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
  • Prepares feasibility studies, cost-benefit analysis, product evaluations, requirements specifications, design and other analysis and documentation.
  • Designs business processes and workflow strategies for the management, access and retrieval of data. Defines data rules and relationships, and develops methods for quality control of databases.
  • Prepares project proposals, reviews and meets with prospective vendors, and assists in product selection. Monitors vendor performance and deliverables to validate invoices and payments.
  • Develops and implements automated processes, scripts, triggers, specialized views and reports to respond to user needs.
  • Designs methods to import/export data for analysis and performance comparative analysis of data from dissimilar applications.
  • Utilizes existing systems and programs to design and code new and modified programs for data processing.
  • Resolves and troubleshoots application-related issues, including as-needed 24/7 support.
  • Develops and recommends comprehensive standards, policies, procedures and technical documentation.
  • Writes and maintains user and technical operating instructions and documentation, and provides training as needed;
  • Assists in developing and updating software and environments to optimize performance of relational database systems, client/server applications, and web-applications.
  • Consults with staff regarding information technology related issues, needs and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
  • Stays abreast of new trends and innovations in technology related to County operations; researches, recommends and evaluates vendor solutions and technologies; implements improvements or safeguards;
  • Assists in developing and updating the Probation IT Unit run book.
  • Assists in testing new hardware/software releases and configurations and releases management to users.
  • Occasionally respond after hours to 24/7 Probation facilities for tier one end-user support or security system outages (routing to contracted vendor).


Knowledge of:
  • Principles and practices of project management.
  • Modern and complex principles and practices of computer systems management, analysis, design, and maintenance.
  • Techniques and methods of system evaluation, implementation, and documentation.
  • Various software packages.
  • The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Skill/Ability to:
  • Code, configure, manage, and maintain assigned system(s) and integrate to meet business needs independently without vendor support.
  • Conduct complex research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Lead focus groups or working sessions to establish new processes or technical design for improvement.
  • Coordinate and plan applications development, enhancement, and maintenance projects, including establishing and maintaining a software system update and maintenance schedule.
  • Research, develop, and recommend cost-effective technical system improvements.
  • Implement comprehensive computer operations-related projects and training programs.
  • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
  • Conduct research on application issues, evaluate alternatives, make sound recommendations, and prepare effective technical reports.
  • Participate in design sessions and process improvement sessions; provide sound recommendations and technical input.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education: Equivalent to graduation from an accredited four-year college or university with major coursework in information systems, computer science, or related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.
Experience: IS Applications Support Analyst II: Two (2) years of progressively responsible experience in applications analysis, design, and development.
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.
Environmental Elements: Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support.  

Open: Anyone may apply.  Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Final Filing Date: 
September 14, 2017
Application Screening (tentative):  Week of September 18, 2017
Panel Interviews (tentative):  Week of October 16, 2017

The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days.  Failure to do so within the timeframe will disqualify you from the rest of the process.  Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.

County of San Mateo is an Equal Opportunity Employer

HR Analyst:  Mandy Singh (08312017) (IS Applications Support Analyst II - V261)


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