Job: IS Business Analyst I/II-Limited Term

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Job Description

Overall Job Objective

Job Title:IS Business Analyst I/II-Limited Term
Closing Date/Time:Thu. 09/21/17 11:59 PM Pacific Time
Salary:$37.48 - $55.75 Hourly
$2,998.40 - $4,460.00 Biweekly
$6,496.53 - $9,663.33 Monthly
$77,958.40 - $115,960.00 Annually
Job Type:Extra Help - Agile (Limited Term)
Location:San Mateo County, California
NOTE:  This recruitment schedule was amended on September 14, 2017, to extend the closing date.  Final closing date will be September 21, 2017.

The San Mateo County Probation Department is seeking a qualified Information Systems Business Analyst (IS BA) for their Information Technology unit.  Under general direction of the Information Technology manager, the IS BA will be the application testing and quality control/quality assurance lead analyst on the newly implemented Probation Information Management System (PIMS) core team. 
The ideal candidate will:
  • Have experience or familiarity with probation, law enforcement, or criminal justice operations, business practice, policies and software applications.
  • Be proficient in use of Microsoft Word, Excel, PowerPoint, Visio, and Project, and SharePoint.
  • Have familiarity with test management tools, including but not limited to JIRA.

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. 
Information for current county employees: Current and regular San Mateo County Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

     Examples Of Duties:
    • Participates in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
    • Stays abreast of current trends and developments in system applications and technologies; serves as a technical expert on assigned committees.
    • Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
    • Prepares and tracks requests to information technology staff, vendors and/or service providers for routine system changes and reports.
    • Facilitate and oversee all planning, monitoring and controlling of testing activities and tasks.
    • In collaboration with the other stakeholders, devise the test objectives, organizational test policies, test strategies and test plans.
    • Estimate scope and schedule of testing, including thresholds for completion and acceptance, recommend all resources needs to accomplish activities.
    • Identify if/when test automation is appropriate and, if applicable, plan the effort, select the tools, ensure proper configuration management, and ensure training of the team.
    • Lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites.
    • Ensure the test environments are updated and configured properly before test execution, and consistently managed during test execution.
    • Schedule the tests for execution.
    • Monitor, measure, control and report test progress, product quality status and test results.
    • Adapting the test plan and compensating as needed to adjust to evolving conditions.
    • Write summary reports on test status to various levels of the project governance team.

    Duties related specifically to PIMS:
    • Business process and requirements definition and documentation for all enhancements and system updates identified in Phase II of the PIMS Project.
    • Work with the project manager to develop work breakdown structures (WBS) to forecast and define team roles, activities, deliverables, schedule, budget and risk.
    • Participate in team execution of requirements traceability and acceptance of project and system documentation and changes provided by the vendor.
    • Work with other staff to develop and maintain application runbooks and user manuals.
    • Participate in all other PIMS work streams (interfaces, data migration, reference codes, reports, etc.) as needed.


    Knowledge of:
    • Various information technology platforms and operating systems.
    • Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
    • Principles of relational database management and systems integration analysis and programming.
    • Principles and practices of programmatic analysis and report preparation.
    • Information systems and data processing concepts.
    • Principles and practices of contract and vendor relationship management.
    • Modern office practices, methods, and computer equipment and applications related to the work.
    • Record keeping principles and procedures.
    • English usage, grammar, spelling, vocabulary, and punctuation.
    • Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff.

    Skill/Ability to:
    • Learn department and County systems, policies, programs, and practices related to information systems.
    • Provide technical and analytical support to users of department systems and applications.
    • Learn to and communicate with department personnel to identify and translate information needs into system requirements.
    • Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
    • Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations.
    • Assist in developing materials and present effective training programs; train users in the assigned application systems.
    • Evaluate the effectiveness of newly developed systems and/or applications.
    • Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
    • Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
    • Organize work, set priorities, and meet critical deadlines.
    • Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility.
    • Establish and maintain a variety of filing, record keeping, and tracking systems.
    • Operate modern office equipment including computer equipment and specialized software applications programs.
    • Communicate effectively, orally and in writing, with both technical and non-technical personnel.
    • Establish and maintain effective working relationships with those contacted in the course of the work.

    Additional Qualifications at the IS Business Analyst II level:
    Knowledge of:
    • Principles and practices used in adapting information systems to business needs and communicating those needs to information systems professionals and vendors.
    • Department and County systems, policies, programs, and practices related to information systems.
    • The organization, operation, and functions of the department and County as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
    • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

    Ability to:
    • Communicate with department personnel to identify and translate information needs into system requirements.
    • Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
    • Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
    • Research, develop, and recommend cost-effective technical system improvements.
    • Develop and implement comprehensive computer operations-related projects and training programs.
    • Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement.
    • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.

    Education and Experience:
    Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
    Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field.  Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.
    IS Business Analyst I: One (1) year of experience a position that would provide knowledge of department-specific programs, processes, and/or operations and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.
    IS Business Analyst II: Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.

    Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.
    Environmental Elements: Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing applications system support. 

    Open: Anyone may apply.   Responses to supplemental questions are required and must be submitted in addition to the Standard San Mateo County employment application.  A resume or reference to a resume will not be accepted as a substitute for your responses to these questions. 

    IMPORTANTApplications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

    NOTE: Due to the volume of applications for this position, qualified candidates are encouraged to apply immediately as these positions may be filled anytime within the process.  The San Mateo County Probation Administration-Information Technology unit will screen materials as they are received and will directly contact qualified applicants for further consideration.

    The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days.  Failure to do so within the timeframe will disqualify you from the rest of the process.  Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.
    Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.

    County of San Mateo is an Equal Opportunity Employer

    HR Analyst: Mandy Singh (08312017) (IS Business Analyst I/II - V264/V265)


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