Job: Management Analyst-Probation Department (Open and Promotional)

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Job Description

Overall Job Objective

Job Title:Management Analyst-Probation Department (Open and Promotional)
Closing Date/Time:Tue. 01/16/18 11:59 PM Pacific Time
Salary:$37.17 - $53.78 Hourly
$6,442.80 - $9,321.87 Monthly
$77,313.60 - $111,862.40 Annually
Job Type:Regular
Location:San Mateo County, California
The San Mateo County Probation Department is seeking highly analytical candidates for the position of Management Analyst. Depending on qualifications, the vacancy may be filled at the Associate Management Analyst or Management Analyst level. 

Under general direction, the Management Analyst will provide a wide variety of administrative, analytical, and work-flow support within an assigned division.   Activities include financial, performance goal management, analyzing programmatic practices and procedures and making recommendations for organizational, operational, policy, and procedural improvements; conduct needs analyses, feasibility studies, and evaluations for assigned projects and programs; develop, summarize, and maintain administrative and fiscal records. 

The Ideal Candidate will be:
  • Knowledgeable of advanced principles and practices of public administration, project and program management
  • Able to analyze complex problems accurately, develop practical recommendations, and take appropriate action to resolve them
  • A politically astute, strategic thinker and planner
  • A superior communicator who excels orally and in writing
  • An effective collaborator who interacts well with diverse personalities, management, colleagues, and the public
  • Experienced in preparing and monitoring contracts
  • Knowledgeable in evaluating programs for effectiveness and provide recommendations
  • Open minded, creative, and comfortable with change

 Examples Of Duties:
  • Conducts a variety of analytical and operational studies regarding departmental and programs, including complex operational, regulatory, or administrative issues; evaluates alternatives, and makes recommendations.
  • Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of operations and service delivery methods and procedures in order to maximize funding and minimize costs; assesses and monitors workload and administrative and support systems; identifies opportunities for improvement and develops related recommendations.
  • Makes verbal presentations of study findings/recommendations to management and/or boards and commissions as assigned.
  • Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department.
  • Plans, oversees, and administers department-specific programs and projects.
  • Assist the executive management team in developing Outcome Based Measures and Budget Program Plans.
  • Prepares comprehensive technical records and reports, identifies alternatives, and makes and justifies recommendations.
  • Conducts special research projects and financial analysis for the department specific as well as countywide programs and usage; produces findings and recommendations and prepares related reports.
  • Represents the department in interdepartmental, community and/or professional meetings; confers with and coordinates with other County staff on a wide variety of administrative analyses and planning issues.
  • Serves as a liaison to public and private organizations, community groups, and other organizations; provides information and assistance to the public regarding the assigned programs and services; receives and responds to complaints, requests and questions relating to assigned area of responsibility.
  • Ensures compliance with Federal, State, County, and funding agency regulatory and reporting requirements and applicable laws, regulations, and professional practices.
  • Prepares and submits reports to Board of Supervisor and various other commission, committee, and staff reports, resolutions, ordinances, and correspondence regarding assigned activities.
  • Attends meetings, conferences, workshops, and training sessions and reviews publications and related materials to become and remain current on principles, practices, and new developments in assigned work areas.
  • Communicates orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups and representatives of various organizations.
  • Prepares contract service plans including RFIs, RFPs and RFQs, negotiates, executes and monitors contract for compliance.
  • Performs other duties as assigned.


Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field. At least one year of professional administrative experience is typically required at the Associate Management Analyst level, and at least 3 years for the Management Analyst level.

Knowledge of:
  • Project and/or program management, analytical processes, and report preparation techniques.
  • Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
  • Principles of mathematical and statistical computations.
  • Research and reporting methods, techniques, and procedures. 
  • Modern office practices, methods, and computer equipment and applications related to the work, such as, MS Office and Adobe Suites.
  • English usage, grammar, spelling, vocabulary, and punctuation. 
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Principles and practices of public administration as applied to operational unit and program administration.
  • Principles and practices of county management and government.
  • Sources of information related to a broad range of county programs, services, and administration.
  • Basic principles, practices, and procedures of funding sources and grant funds disbursement.
  • Principles and practices of contract administration and evaluation; and public agency budget development and administration, and sound financial management policies and procedures.
  • Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
  • Record keeping principles and procedures.
  • Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff. 
Ability to:
  • Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
  • Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities.
  • Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
  • Conduct research on a wide variety of administrative topics including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives.
  • Evaluate and develop improvements in operations, procedures, policies, or methods.
  • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  • Plan, organize, and carry out assignments from management staff with minimal direction.
  • Plan and conduct effective management, administrative, and operational studies.
  • Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
  • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
  • Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
Licenses and Certifications:
  • Depending upon assignment, possession of a valid California Driver's License.

Anyone may apply. Current San Mateo County employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above or below.  If you are not on the County's website, please go to to apply.

Tentative Recruitment Timeline
Final Filing Date: January 16, 2018
Application Screening:  Week of January 22, 2018
Panel Interviews: Week of February 5, 2018

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day.  County of San Mateo is proud to be an Equal Opportunity Employer.

Analyst: Mandy Singh (01032018) (Management Analyst - D181/D182) 

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