Job: Peer Support Worker I/II-Part-Time-Spanish Speaking Preferred (Open & Promotional)

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Job Description

Overall Job Objective

Job Title:Peer Support Worker I/II-Part-Time-Spanish Speaking Preferred (Open & Promotional)
Closing Date/Time:Tue. 08/22/17 11:59 PM Pacific Time
Salary:$20.50 - $28.29 Hourly
Job Type:Part-Time
Location:San Mateo County, California
Make a difference in someone's life and in your community!  The County of San Mateo Health System's Behavioral Health and Recovery Services Division has a rewarding opportunity for an experienced individual to join our team as a Peer Support Worker I/II-Part-Time-Spanish Speaking Preferred. 

Be part of our multi-disciplinary team; offer peer supportive and recovery-based services; assist with meeting and engaging mental health consumers in support of their recovery goals; support clients and their families in all phases of recovery; provide wellness/recovery and educational services; lead Wellness and Recovery skill groups; and assist clients in connecting to community-based resources.

The current vacancy is part-time; it is in the Coastside Behavioral Health and Recovery Services Outpatient Clinic located in Half Moon Bay, CA, but will travel throughout the County to transport clients, attend meetings, conduct home visits, and rarely travel to neighboring counties as needed. 

This Peer Support Worker will bring their own consumer perspective to help engage clients in their recovery; will provide support and advocacy; support achievement of their goals; and help clients and their families cope with mental illness, co-occurring substance use and/or physical illness.  The Peer Support Worker will work with a culturally diverse population and provide services to clients and families with limited English speaking proficiency.  Population served represents a diverse community; and a specific focus is on providing services that meet cultural and language needs of the client and families being served in a rural community, from Half Moon Bay to Pescadero.  This community also has a large immigrant and migrant seasonal farm worker population.

As directed by case managers, the Peer Support Worker will conduct home visits to provide practical assistance to clients in their homes enabling them to reside in the community; transport clients to and from their medical and/or mental health appointments; assist clients in making follow-up appointments; and make reminder calls about appointments.  Additionally, shopping for groceries and other necessities with clients, or purchasing needed items for clinic groups. 

Working within the multi-disciplinary team, the Peer Support Worker will assist in activities that enhance wellness and engage clients in their recovery; will assist clients in achieving their goals, obtaining benefits, and accessing medical care; teach and coach clients to access community resources, develop independent living skills such as shopping, using public transportation, and engaging in social and recreational activities; and work with clients to develop Wellness, Recovery Action Plans (WRAP).

The Ideal Candidate will be:
  • A consumer of mental health services.
  • Experienced using their knowledge gained through life experience as a consumer of mental health services to provide peer support services for people with mental illness and/or co-occurring challenges of substance use and/or other physical illness.
  • Educated and/or experienced as a peer coach for people living with mental illness and/or co-occurring challenges of substance abuse and other physical illness.
  • Knowledgeable about community resources and advocating for resources and services for individuals living with mental illness and/or co-occurring substance abuse and other physical illness and their families.
  • Effective in written and oral communication and interaction with individuals living with mental illness and/or co-occurring substance abuse and other physical illness and their families and also from diverse communities.
  • Able to accurately record notes from client contacts through an electronic medical record system.
  • Experienced in using cross-cultural or bilingual skills to engage a diverse community.
  • Experienced in driving/transporting clients to appointments. 
  • Basic computer skills.
  • Have sound judgment with ability to follow chain of command protocols for communication.
  • Fluent in Spanish; preferred not required.

Peer Support Worker I: $20.50 - $25.62 Hourly
Peer Support Worker II: $22.64 - $28.29 Hourly

Peer Support Worker I is the entry level class in the series.  Initially under close supervision, incumbents learn the duties associated with the position and the client population served. Incumbents receive on-the-job training and perform specific assignments of a well-defined and limited nature.  As experience is gained, there is greater independence of action within established guidelines.  This class is flexibly staffed with Peer Support Worker II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher level class.

Peer Support Worker II is the experienced level class in the series.  Employees are able to perform the full range of duties required of the classification and have significant latitude for independent judgment.  Employees exercise considerable discretion in determining work priorities as well as methods of completing their assignments.

Positions in this series are further distinguished by the ability to meet the experience requirements required by the funding sources related to the assigned unit or program.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

 Examples Of Duties:
Duties may include, but are not limited to, the following:
  • Welcome and develop rapport with clients, establish contacts, liaison with members of the community served and interpret community needs and cultural patterns to multi-disciplinary team members.
  • Provide educational materials to the clientele served including, schedule, arrange, and assist in the facilitation of educational programs and activities to support client health/wellness, recovery, self-sufficiency and other goals.
  • Prepare various reports or correspondence; maintain accurate documentation on electronic medical record system, in addition to files related to client relations and other activities.
  • May perform a wide variety of general clerical duties; coordinate calendars and make appointments; arrange for necessary materials to be available for operations; respond to requests for information; assist public at front counter and direct public to appropriate locations/staff, and order and maintain office and other related supplies.
  • Act as a peer advocate.
  • Provide outreach to clients to engage them in services and overcome barriers to participation in Behavioral Health and Recovery Services.
  • Conduct one on one or group sessions with consumers and/or families to collect data for screenings, applications, records, and needs assessments.
  • Work with multi-disciplinary team to develop and maintain clients' development plans.
  • Assist peers and/or family members in tracking and implementing recovery and wellness goals; offer support, encouragement and hope, and model effective coping and self-help strategies.
  • Serve as coach to teach consumers and family members how to function more independently and how to find and access community resources.
  • Monitor and engage clients for assigned client groups.
  • Develop and/or organize educational and informational materials for outreach activities.
  • Serve on various related committees and attend meetings.
  • Assist clients in a wide variety of daily living activities such as completing applications and forms, providing transportation, and navigating support service systems.
  • May act as an interpreter in contacts involving non-English speaking residents and provide translation services as needed.
  • Assist with access/linkage to community resources such as housing, transportation, education, and employment.
  • Perform related duties as assigned.


Funding Qualifications:

  Must be a consumer of mental health services to meet the Mental Health Services Act (MHSA) funding requirement.

Driver License: Minimum knowledge of and skill in using public transportation. Some positions require possession of a class C California driver license or the ability to provide suitable transportation, as approved by the appointing authority.

Education and Experience:  Any combination of education and experience that would likely provide the required knowledge and skills is qualifying.

Knowledge of:
  • Problems, needs, attitudes and behavior patterns of the client population and of the total community served.
  • Identification of social and community resources and how to connect individuals to these resources.
  • Techniques for group and individual peer support and coaching.
  • Basic case management processes.
  • Perform clerical support work with accuracy, speed, and minimal supervision.
  • Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.
  • Basic recordkeeping principles and practices.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • Awareness and understanding of basic cultural values and strengths of the Spanish-speaking community.

Skill/Ability to:
  • Address the client population's unique needs in a culturally sensitive manner.
  • Relate and communicate effectively with the multi-disciplinary team and the community served.
  • Establish, maintain, and foster positive and effective relationships with clients, their families and/or caregivers and others contacted in the course of work.
  • Learn and understand the organization and operation of the assigned department and program.
  • Respond to and effectively prioritize multiple phone calls and requests for service.
  • File materials alphabetically, chronologically, and numerically.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Interpret and apply administrative and departmental policies and procedures; interpret agency programs and policies to members of the community served.
  • Organize, maintain, and update office database and records systems.
  • Organize own work, set priorities, and meet critical time deadlines.
  • Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Write clear and comprehensive reports.
  • Maintain confidentiality.
  • Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.

Physical Demands:  Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and medical equipment; vision to assess emergency situations, including medical incidents and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  Depending on assignment frequent standing in work areas and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 45 pounds.

Environmental Elements:  Employees primarily work in an office environment with moderate noise levels and controlled temperature conditions.  Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids necessitating calling 911.  Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures.
Open and Promotional. Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight:pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).  Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. 

All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Application Filing Deadline: August 22, 2017
Application Screening: August 29, 2017
Panel/Department Interview:  September 7, 2017

The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days.  Failure to do so within the timeframe will disqualify you from the rest of the process.  Please visit this link at to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.
County of San Mateo is an Equal Opportunity Employer.

HR Contact: Carolyn Burns (080117) - Peer Support Worker I (G116)

Keywords: mental health, community worker, counseling, peer, bilingual, behavioral health, peer support


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