Job: Probation IS Business Analyst III -Limited Term/EH

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Job Description

Overall Job Objective

Job Title:Probation IS Business Analyst III -Limited Term/EH
Closing Date/Time:Mon. 06/26/17 11:59 PM Pacific Time
Salary:$47.93 - $59.89 Hourly
$3,834.40 - $4,791.20 Biweekly
$8,307.87 - $10,380.93 Monthly
Job Type:Extra Help - Agile (Limited Term)
Location:San Mateo County, California
NOTE: This recruitment schedule was amended on June 1, 2017 to extend the closing date. Final Closing Date will be June 26, 2017.

San Mateo County Probation Administration – Information Technology unit has a current limited term vacancy for a Business Analyst (BA) position. 

The incumbent will work under the direction of the Information Technology Manager.  The ideal candidate will have experience in collecting, defining and documenting business processes and requirements for technology-related business initiatives, including but not limited to case management systems.  The Business Analyst supports the implementation of computer system requirements by defining and analyzing system problems or gaps, designing, and testing solutions.  The ideal candidate will also work with other IT staff to develop and maintain application runbooks and user manuals.

Highly desirable skill sets of the Business Analyst include the following:
  • Previous work experience with creation of analytical reports and presentation of data
  • Knowledge of relational database principles including SQL and MS-Office products
  • Ability to document business objectives and analyze the effectiveness of business initiatives
  • Experience gathering requirements, developing and publishing reports in SSRS, Crystal Reports or other SQL reporting tools
  • Knowledge of Microsoft PowerBI, ArcGIS and SharePoint as vehicles for publishing reports in various formats and business intelligence-level analytics

  • Knowledge of interface development life cycle, including development of specifications documents and data flow diagrams, data conversion, testing and documentation.
  • Proficiency of systems/interfaces and provides guidance to client areas in analyzing issues and development of solutions.
  • Participates in the development of integration and data conversion processes for each interface implementation.
  • Knowledge of various types of interface solutions: interface engines to manage and control multiple interfaces through a single point, embedding vs. connecting application interfaces, one-directional and bi-directional exchanges, live and batch exchanges.
  • Ability to perform as implementation manager for interface configuration, development, setup and testing. 

  • Understanding of basic project management methodologies – tracking scope and schedule, defining work breakdown structures, change control and risk/issue management
  • Previous experiences management an application development workstream (ex. interfaces, data migration, reports developments, software enhancements), including defining project plans, deliverables and documentation requirements
  • Experience with MS Project and SharePoint, or similar to define and assign workloads and track schedule and status of progress
  • Ability to draft work breakdown structures and identify key deliverables/outcomes requirement for various phases of software development projects
  • Ability to oversee/facilitate other lower-level business analysts in execution of work and tracking status of progress
NOTEThis is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Information for current county employees: Current and regular San Mateo County Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

 Examples Of Duties:
  • Elicit, analyze, and document detailed business functional and technical requirements.
  • Analyzes feasibility of, and develop requirements for, new systems and enhancement to existing system, specifically data migration, interfaces, and complex reports development, and ensures the system design fits the needs of the users.
  • Partner with the business to develop an understanding of business processes, assess end user needs, and evaluate requirements of multiple stakeholders.
  • Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in preparation of proposals to develop new systems and/or operational changes.
  • Produce documents following industry standards including but not limited to: business requirements document (BRD), functional requirements documents (FRD), requirements traceability matrix (RTM), work breakdown structure (WBS), change request logs, risk/issue management logs, decision logs.
  • Document process workflow diagrams, swim lanes, data flow, and system interaction diagrams (using Microsoft Visio, MindMap, or similar).
  • Tracks and fully documents changes for functional and business specifications, writes detailed and universally understood procedures for permanent records and use in training.
  • Provides work direction to one or more staff and acts as a team lead on designated assignments.
  • Participates in user acceptance testing and testing of new system functionality, including creation of templates to facilitate other testers, track results, and report outcomes to parties involved in triage, solutions and management for status reports.
  • Acts as a liaison between departmental end-users, technical analysts, information technology analysts, vendors, consultants and other stakeholders in the analysis, design, configuration, testing and maintenance of systems.
  • Develops training curriculum and conducts formal training sessions.


Knowledge of:
  • Advanced principles and practices used in adapting information systems to business needs and communicating those needs to information systems professionals and vendors.
  • Various information technology platforms and operating systems.
  • Advanced principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
  • Advanced principles of relational database management and systems integration analysis and programming.
  • Advanced principles and practices of programmatic analysis and report preparation.
  • Advanced information systems and data processing concepts.
  • Principles and practices of contract and vendor relationship management.
  • Department and County systems, policies, programs, and practices related to information systems.
  • The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
  • Principles and practices of project management.
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • Record keeping principles and procedures.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff.

Ability to:
  • Provide advanced technical and analytical support to users of department and County systems and applications.
  • Communicate with department personnel to identify and translate complex information needs into system requirements.
  • Communicate business information system needs to system vendors for the complex design, development, and/or enhancement of system applications.
  • Conduct complex research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions.
  • Research, develop, and recommend cost-effective technical system improvements.
  • Develop and implement comprehensive computer operations-related projects and training programs.
  • Lead focus groups or working sessions to establish new processes or technical design for improvement.
  • Perform analyses of business and system requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization.
  • Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
  • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment including computer equipment and specialized software applications programs.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field and four (4) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least two (2) years of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.  Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.
Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing applications system support. 


NOTE: Due to the volume of applications for these positions, qualified candidates are encouraged to apply immediately as these positions may be filled anytime within the process.  The San Mateo County Probation Administration-Information Technology unit will screen materials as they are received and will directly contact qualified applicants for further consideration.

If you are interested in this position, please email your cover letter, résumé, and  responses to the following supplemental questions:

1.  Give an example of an information technology project you worked on that best demonstrates your ability to analyze a process and make recommendations for business improvement.  Discuss: a) The project objective(s); b) The methods you used to obtain necessary information; c) Your recommendation(s); and (d) The outcome of the project.

2.  Describe your experience in the area of business application support.  Include in your response all of the following:  a) application support positions you have held and its relevance to this position, and b) the business applications you have supported. 

3.  Describe your experience in techonology-related business initiatives within a case management system.

Please include the words "Probation IS Business Analyst-Limited Term/EH" in the subject area of email submissions.  All submitted materials should be in Word or PDF format. 

Applications will only be accepted via email to:  

San Mateo County Probation Administration
Information Technology
Attn:  Kim Honciano, Information Technology Manager

If you have questions, please contact Kim Honciano via the email address provided above.

County of San Mateo is an Equal Opportunity Employer

Analyst:  Mandy Singh  (052217) (IS Business Analyst III-V266)


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