Job: Psychiatric Social Worker/Marriage & Family Therapist - Call Center - Extra Help

This posting has expired and is no longer available.

Job Description

Overall Job Objective

Job Title:Psychiatric Social Worker/Marriage & Family Therapist - Call Center - Extra Help
Closing Date/Time:Continuous
Salary:$32.30 - $45.29 Hourly
$2,584.00 - $3,623.20 Biweekly
$5,598.67 - $7,850.27 Monthly
$67,184.00 - $94,203.20 Annually
Job Type:Other (Posting Only)
Location:San Mateo County, California
 

The County of San Mateo Health System's Behavioral Health and Recovery Services Division is seeking a well-qualified individual for the position of Psychiatric Social Worker/Marriage & Family Therapist - Call Center - Extra Help to provide telephone screening of individuals requesting referrals for Mental Health and Alcohol and Other Drug services. This Clinician will answer live telephone calls; screen callers for insurance coverage and level of care for mental health and substance use treatment services; provide community resources and referrals; and determine appropriate referral disposition within Behavioral Health and Recovery Services (BHRS).

The current vacancy is full time Extra Help, Monday through Friday 8:00 a.m. to 5:00 p.m., with some flexibility, in the Behavioral Health and Recovery Services Access Call Center located at 310 Harbor Blvd., Bldg. El, Belmont, CA.

The BHRS Access Call Center is the point of entry for all individuals requesting referrals to Mental Health and/or Alcohol and Other Drug services within San Mateo County.  The Clinician's primary responsibilities will include:

  • Screening and triage for serious mental illness in adults; serious emotional disturbance in youth; mild to moderate versus severe mental health issues.
  • Determination of appropriate level of treatment referrals for substance use issues.
  • Assessing callers for danger to self or others and collaboration with community providers and/or emergency services to initiate welfare checks of individuals at-risk in the community.
  • Telephone assistance for callers in crisis; assessing for risk and safety and linkage to appropriate services.
  • Referring callers to appropriate providers for treatment services.
  • Providing excellent customer service to callers regarding mental health and alcohol and other drugs resources and referrals.
The ideal candidate will possess:
  • A valid license as a Clinical Social Worker or Marriage and Family Therapist.  NOTE: This position does not provide hours towards licensure for LCSW or MFT.
  • Experience conducting telephone screening, triage, and referral for individuals with mental illness and/or substance use disorders seeking treatment services.
  • Ability to efficiently conduct screening by telephone in order to assess needs and make referrals in a timely manner.
  • Ability to evaluate the degree of behavioral health issues or emotional distress of callers.
  • Ability to screen calls and provide consultation with community agencies, treatment providers and other community organizations regarding issues affecting adults, children or adolescents with mental illness and/or alcohol and other drug issues ranging from mild to moderate to serious.
  • Ability to work collaboratively within a multi-disciplinary system of care.
  • Demonstrated experience providing excellent customer service to all callers; especially callers that may be in crisis or suicidal.
  • Knowledge of insurance coverage and benefits within San Mateo County including Medi-Cal, Medicare, Care Advantage, Healthy Kids, and Health Worx.
  • Knowledge of Avatar Electronic Health Record system; and proficiency in Microsoft Office Suite.
  • Excellent verbal and written communication skills.

NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.
 Qualifications:

Licensure/Certification:

PSW I - 
current California registration as a Clinical Social Worker Associate (ASW).
MFT I - current California Registration as a Marriage and Family Therapist intern (IMF).
Individuals hired in these classifications must become licensed within three years from the date of employment as a Clinical Social Worker or Marriage and Family Therapist by the State of California.

PSW-II -
 current California license as a Clinical Social Worker (LCSW).
MFT II - current California license as a Marriage and Family Therapist (MFT).
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.

Knowledge of:
  • Current philosophy, principles, and practices for services to clients with serious mental illness.
  • Individual, group and family psychodynamics as they relate to adults or children.
  • Psychological diagnostic methods and terminology.
  • Personality development from infancy through adulthood.
  • Human and health services systems in the County including private agencies and other community resources.
Skill/Ability to:
  • Provide treatment to adults, children or adolescents with various mental disabilities ranging from serious mental illness to dysfunctional behavior patterns, including victims of sexual or physical abuse.
  • Set realistic treatment goals and facilitate their attainment.
  • Evaluate degree of mental disability or emotional distress of patients/clients.
  • Communicate effectively orally and in writing.
  • Provide consultation and technical assistance to agencies, schools and other organizations.
  • Work collectively within a multi-disciplinary team.

 Application/Examination:
If you are interested in being considered for this extra help position, the following materials must be electronically submitted in a Word or PDF format.
  • Cover letter
  • Resumé
  • Responses to these supplemental questions:
1. This position requires current California license as either a Licensed Clinical Social Worker (LCSW) or Marriage and Family Therapist (MFT).
Please indicate which of the following applies:
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Marriage and Family Therapist (MFT)
  • None of the above - I DO NOT meet this requirement
2. Provide your license number and expiration date. 
NOTE: Please be prepared to bring a copy of your current license to the interview.

3. Describe any experience conducting telephone screening, triage and referral of individuals with mental illness and/or substance use disorders seeking treatment services. Include a) your title; b) your responsibilities; c) the client population(s) you worked with; d) the providers you referred to; and e) the length of experience.  Be specific.

4. Describe any experience you have providing consultation, referral and working collaboratively with treatment providers. Include a) your title; b) your responsibilities; c) the types of consultation and collaboration; and d) the length of experience.  Be specific.

5Describe any clinical experience you have working with adolescents and/or adults, providing assessment, diagnosis, treatment plans, case management, and counseling and/or therapy services. Include a) your title; b) your responsibilities; c) the client population(s) you worked with; and d) length of experience.  Be specific.

6. Describe any clinical experience you have working with adolescents and/or adults with co-occurring mental illness and substance use disorders. Include a) your title; b) your responsibilities; c) the client population(s) you worked with; and d) length of experience.  Be specific.

7. Describe your clinical experience working with culturally diverse populations. Include a) your title; b) your responsibilities; c) the diversity of the client population(s) you worked with; and d) length of experience.

Please include the words "Psychiatric Social Worker/Marriage & Family Therapist-Call Center- Extra Help (Open)" in the subject line of email submission.  Please submit the required materials electronically via email to:
 
RosaMaria Oceguera, Supervising Mental Health Clinician
ROceguera@smcgov.org 

Application materials will be reviewed as they are received and well-qualified candidates will be contacted for an interview.

Apply immediately. Resumés will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
 

San Mateo County is an Equal Opportunity Employer

 

 
Career Sites by Recruiting.com