Job: Quality Improvement Program Specialist-Behavioral Health & Recovery Services (Open & Promotional)

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Pay: $83,948.76 to $104,915.16/year

Salary : $40.36 - $50.44 Hourly $3,228.80 - $4,035.20 Biweekly $6,995.73 - $8,742.93 Monthly

Posted: 10/04/2017

Job Status: Full Time

Job Reference #: 1768157

Job Description

Overall Job Objective

Job Title:Quality Improvement Program Specialist-Behavioral Health & Recovery Services (Open & Promotional)
Closing Date/Time:Continuous
Salary:$40.36 - $50.44 Hourly
$3,228.80 - $4,035.20 Biweekly
$6,995.73 - $8,742.93 Monthly
Job Type:Full-Time
Location:San Mateo County, California
 
The San Mateo County Health System is seeking a well-qualified individual for the position of Quality Improvement Program Specialist-Behavioral Health & Recovery Services (Mental Health Program Specialist).  Program Specialists, under direction, coordinate and supervise a specialized program in Behavioral Health; supervise a small staff of professionals; consult with several community groups and agencies on mental health services and awareness; and set up service delivery systems.

The current vacancy is in the Quality Improvement Unit of the Behavioral Health & Recovery Services (BHRS) Division located in San Mateo, CA.  This person will travel/drive throughout the County to perform the duties of the position; additionally, may attend meetings, trainings and conferences outside of the County at locations such as Sacramento and Monterey.

This Quality Improvement Program Specialist will perform quality management through auditing, data collection, analysis, and evaluation of programs in BHRS; providing and developing training, technical assistance, and other support services for managers, staff, and clients; attend meetings, trainings and conferences; assist in quality oversight, addressing risk management of clinical issues; act as liaison to staff and providers; ability to lead quality improvement projects; use technical aptitude to learn new computer programs and train others; use automated systems such as Excel and Avatar EMR (electronic medical record) to collect data and report out; act as backup to Quality Management Unit Chief.

The ideal candidate for this position will possess the following:  
  • Experience conducting clinical document reviews for compliance; collecting and compiling data; preparing reports; and providing feedback to providers.
  • Experience developing and providing training and technical assistance for staff and providers.
  • Conducting site certification reviews of contracted agencies/provider network and County clinics.
  • Knowledge of mental health laws and regulations.
  • Proficient in using Excel, Avatar EMR, and online training development.
  • Knowledge of current best practices in the fields of addiction treatment and behavioral health regarding co-occurring substance use and mental illness.
  • Ability to communicate well in large public groups and oversee the work product of a large number of individuals implementing program-based quality improvement activities. 
  • Strong organizational skills, with an ability to work within multiple systems promoting change, while managing many levels of detail in implementation.
  • Ability to provide leadership and promote quality improvement process, as well as an ability to negotiate, solve complex problems, and resolve conflict.
  • Knowledge of best practices in providing services for a diverse client population and ensuring appropriate culturally competent practices.
  • Ability to supervise staff.
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
 Examples Of Duties:
Duties may include, but are not limited to, the following:
  • Establish and maintain program procedures which are consistent with Federal, State and local laws governing mental health services.
  • Monitor and consult with contract providers to ensure compliance with services requested by the County and help determine jointly beneficial solutions to problem areas.
  • Conducts clinical record documentation reviews: prepares data; reviews clinical records for compliance with regulatory and quality of care standards; provides feedback to providers; prepares reports.
  • Develops, provides training, including online training, and technical assistance for managers and line staff on clinical record documentation rules and procedures.
  • Conducts site certification reviews of contracted agencies/provider network; coordinates site certification reviews of county clinics.
  • Evaluate and integrate changes in legislation into the program procedures.
  • Conducts clinical record documentation reviews: prepares data; reviews clinical records for compliance with regulatory and quality of care standards; provides feedback to providers; prepares reports.
  • Develops, provides training, including online training, and technical assistance for managers and line staff on clinical record documentation rules and procedures.
  • Conducts site certification reviews of contracted agencies/provider network; coordinates site certification reviews of county clinics.
  • Provide clinical consultation to various agencies.
  • Evaluate employee performance of subordinates assigned to program.
  • Compile data and prepare program evaluations and other reports.
  • Perform related duties as assigned.

 Qualifications:

Licensure/Certification:  California license as one of the following: 1) Clinical Social Worker; 2) Marriage and Family Therapist; or 3) Clinical Psychologist.

Education and ExperienceAny combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of experience as a Mental Health professional.

Knowledge of:  Basic program management techniques and practices; individual, group and family psychodynamics; psychological diagnostic methods and terminology; current principles and practices of psychiatric casework; human and health services systems in the County including private agencies and other community resources; various methods used in individual and group therapies such as role playing, play, art and milieu; and methods and techniques used in mental health education.

Skill/Ability to:  Prepare grant proposals and written reports; set realistic treatment goals and facilitate their attainment; evaluate patients/clients degree of mental disability or emotional distress; and supervise and train interdisciplinary subordinates.
 Application/Examination:
Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' applications and responses to the supplemental questionnaire. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).  Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

~ TENTATIVE RECRUITMENT SCHEDULE ~
Final Filing Date:  Continuous


Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

The County of San Mateo will no longer require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the timeframe will disqualify you from the rest of the process. Please visit this link at http://hr.smcgov.org/conviction-information-applicants-faqs to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.
 
San Mateo County is an Equal Opportunity Employer
 
HR Contact: Yvonne Alvidrez (061417) (Mental Health Program Specialist - G081)

 

Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

Apply Online
 
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