Job: ServiceNow Developer (Open)

This posting has expired and is no longer available.

Job Description

Overall Job Objective

Job Title:ServiceNow Developer (Open)
Closing Date/Time:Tue. 10/10/17 11:59 PM Pacific Time
Salary:$47.93 - $59.89 Hourly
$3,834.40 - $4,791.20 Biweekly
$8,307.87 - $10,380.93 Monthly
$99,694.40 - $124,571.20 Annually
Job Type:Extra Help - Agile (Limited Term)
Location:San Mateo County, California
NOTE: This recruitment schedule was amended on Friday, October 6, 2017 from a continuous recruitment to closing. The Final Closing Date will be October 10, 2017.  
Please note: this position has been filled.
The Information Services Department of the County of San Mateo is seeking
highly-qualified candidates for the position of
To view the online brochure for this recruitment please follow this link:
Please Note: On September 6, 2017, the decision was made to change the status of this recruitment to continuous.  Applications are still being accepting for the position and a closing date will be posted with five days advance notice.  Application screenings and interviews will be conducted on an ongoing basis, with the first round of screenings occurring on September 8 on applications received through that date. Interviews will follow as advertised.  Subsequent screenings and interviews will occur as needed.  This position could be filled at any time after September 14. If you are interested in this important career opportunity, please apply immediately.

 Examples Of Duties:
  • Develop and deliver Configuration Management Data Base (CMDB)/Asset implementations and transition Configuration Items (CI's)/Assets from legacy solutions to ServiceNow
  • Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and performing root cause analysis
  • Support IT configuration management database including classes, configurable items, attributes, relationships, and reporting.
  • Configure ServiceNow Discovery, Mid Servers, and Orchestration
  • Maintain discovery and manual updates to the CMDB
  • Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
  • Fulfill requested enhancements to existing ServiceNow applications
  • Update and maintain customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
  • Manage scripting and maintenance of notification, approvals, business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
  • Hands-on assistance with report generating using ServiceNow data
  • Integrate and support third-party software and APIs with ServiceNow
  • Facilitate and support the rollout of new application and enhancements in ServiceNow
  • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
  • Advise functional and admin teams on governance, design, development and overall ServiceNow best practices


Anyone may apply. This is a Limited-Term position. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. 

Submitted applications will be reviewing by a panel of subject matter experts.  Applicants whose application indicate work that is most relevant to the current needs of the Department will be contacted to schedule an interview. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

The current vacancy is a Limited-Term position, which could last for up to three years. Limited Term employees are extra-help, at will employees, who receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan (401A). The eligible list generated from this recruitment may be used to fill future limited term, extra-help, unclassified, and regular classified vacancies.

Current and regular San Mateo County Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

IMPORTANTApplications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

As noted previously, this recruitment is now continuous.  Application screenings and panel interviews will occur on a regular basis as applications are received.  The first round of screening will occur on September 8, with interviews to follow on September 14, 2017. 

This position could be filled at any time.  Please apply immediately if you are interested in this important career opportunity.

The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the time frame will disqualify you from the rest of the process. Please visit to find out more information about the conviction history questionnaire so that you can prepare accordingly.

Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application.

For questions, please contact Lucy Fung, Personnel Analyst, at

County of San Mateo is an Equal Opportunity Employer

Analyst: Lucy Fung (082417) (IS Application Support Analyst III - V262)


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