Job: Supervising Mental Health Clinician - Access Call Center (Open and Promotional)

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Job Description

Overall Job Objective

Job Title:Supervising Mental Health Clinician - Access Call Center (Open and Promotional)
Closing Date/Time:Wed. 12/20/17 11:59 PM Pacific Time
Salary:$46.19 - $57.71 Hourly
$3,695.20 - $4,616.80 Biweekly
$8,006.27 - $10,003.07 Monthly
$96,075.20 - $120,036.80 Annually
Job Type:Full-Time
Location:San Mateo County, California
NOTE: This recruitment schedule was amended on December 12, 2017 from a continuous recruitment to closing. The Final Closing Date will be December 20, 2017. 
**Please note:  This position has been filled.

Note: This recruitment schedule was amended on October 5, 2017 to extend the Final Filing Date.  This recruitment has been changed to "Continuous."

The Behavioral Health and Recovery Services (BHRS) Division of the County of San Mateo Health System is seeking a well-qualified individual for the position of Supervising Mental Health Clinician - Access Call Center.  Supervising Mental Health Clinicians, under direction, supervise and coordinate the professional work of mental health professionals, paraprofessionals and interns in a geographic or service unit and participate in program planning, administration and evaluation; and provide specialized psychiatric casework counseling and therapeutic services to either children and adolescents or to adults in clinic or inpatient settings.

The current vacancy is in the BHRS Call Center located in Belmont, CA.  Position will receive referrals from acute service setting such as hospitals Psychiatric Emergency Services; consult by telephone with providers regarding case referrals and dispositions; manage the more complex consumer cases not readily resolvable; and conduct clinical consultation by telephone with consumers regarding complex needs and services.
Primary responsibilities of this position:
  • Supervise the work of a team of clinicians and administrative support staff in a Call Center which is the main point of entry for requests for mental health and substance use services for San Mateo County.
  • Ensure all cases are given excellent customer service, thorough insurance and clinical screening, and clinical triage.
  • Review, analyze and discuss requests for mental health and substance use treatment to ensure best disposition based on complex needs of consumers and resource availability/matching.
  • Provide brokerage, linkage and referrals to resources for consumers.
  • Respond to various service requests from the Private Provider Network (PPN) and BHRS clinics.
  • Troubleshoot and consult on complex cases with no immediate or clear disposition.
  • Collaborate and partner with BHRS, contracted providers and prospective providers to deliver services.
  • Provide clinical advice and recommendations to staff, providers, BHRS clinics and community based organizations.
  • Address issues brought to supervisor's attention by consumers.  Work with BHRS system to problem-solve complex treatment requests and concerns.
  • Collaborate with Provider Relations coordinator to address issues that arise with private provider network.  Contribute to quality improvement goals to support provider network and build capacity.
  • Engage in continuous quality improvement efforts, staff training and other endeavors to maintain and improve the quality of service being delivered.
  • Approve treatment authorization requests and contribute to utilization review and utilization management oversight.
  • Understand and oversee the service request and decision making process, including managed care timelines and performance measures.

The ideal candidate will possess the ability to effectively supervise and motivate a multi-disciplinary team; a collaborative and partnering spirit needed to address the needs of unique and complex cases and situations; a sophisticated breadth and depth of clinical and psychiatric knowledge of SED youth, SMI adults and co-occurring consumers; ability to work well and interact with numerous collaborative partners on a daily basis, including clients, family members, providers, clinics, hospitals and other entities; superior telephone communication and documentation skills; and solid clinical and administrative organizational skills.
NOTE: The list created from this recruitment may be used to fill future vacancies, including classified, unclassified, full-time, part-time, temporary and extra help assignments. Unclassified positions are at-will and not covered by the San Mateo County Civil Service Rules.


Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Education: A Master's degree in a mental health specialty, such as social work, nursing, or clinical counseling.

Experience: Two years of professional post-graduate experience in a mental health setting.
  • Possession of a California license in at least one of the following: Registered Nurse; Clinical Psychology; Clinical Social Worker; or Marriage, Family and Child Counseling.
Knowledge of:  Basic program management techniques and practices; principles and practices of supervision and training; human and health services system in the county including private agencies and their community resources; current philosophy, principles and practices for services to clients with serious mental illness; legal and policy aspects of community mental health methods; techniques of family, individual and group counseling and diagnosis; individual, group and family psychodynamics; current principles and practices of psychiatric casework; mental health consultation and education; and problems, needs, attitudes and behavior patterns of patients/clients.

Skill/Ability to:  Supervise, train, and evaluate inter-disciplinary staff; work collaboratively with other senior professionals in planning and developing programs of a geographic or service unit; prepare and deliver written and oral reports; plan, implement and evaluate all operations of a geographic or service unit; provide treatment to adults and/or children/adolescents with various dysfunctions; establish and maintain objective working relationships with clients/patients, other professionals, and the public; and evaluate degree of mental disability or emotional distress of patients/clients.
Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).  Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Closing Date: December 12, 2017. ??

First Round Application Screening:  TBD
Combined Panel/Departmental Interviews:  TBD

County of San Mateo is an Equal Opportunity Employer

Analyst: Carolyn Burns (092117) (Supervising Mental Health Clinician - F005)

Keyword(s): supervise, clinic, health, mental health, quality, access, call center, supervisor

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