Administrative Services Manager I - Behavioral Health & Recovery Services (Open & Promotional)
The County of San Mateo Health System is seeking a well-qualified individual for the position of Administrative Services Manager I - Behavioral Health and Recovery Services to oversee the Division's administrative and billing functions.
The current vacancy is in the Behavioral Health and Recovery Services Division and located in San Mateo, CA. The incumbent will travel/drive occasionally to attend meetings.
This position is responsible for oversight of Medi-Cal, Medicare and insurance billing, managed care claims adjudication and providing guidance on protocols for patient financial screening. It also includes the many administrative processes necessary to collect billing and patient information through several hundred contracted and directly operated provider sites. The position is responsible for providing decision support regarding financial/billing matters in financial, contract, and other functional areas, and perform other duties as assigned.
Primary responsibilities include:
- Participate in California Users Group (CAUG) calls, state Medi-Cal calls and County to County calls.
- Collaborate with BHRS managers in the planning and roll out/implementation of new reporting/claiming regulations.
- Oversee the distribution and implementation of State information notices.
- Ensure that the computer system is configured to comply with state/Federal and Health Plan of San Mateo (HPSM) billing and data system regulations.
- Initiate and oversee claims tracking system to ensure the integrity of claims and to maximize revenue.
- Work with BHRS IT and application software vendor (Avatar) to troubleshoot bugs in system.
- Participate in testing computer updates before they are loaded into the system.
- Supervise billing and clerical services staff as assigned.
- Develop and supervise the maintenance of statistical reporting systems of the department; direct statistical research as necessary.
- Conduct analysis or direct the automation of various fiscal and programming record keeping processes.
- Design and recommend systems, procedures, forms and instructions for departmental use.
- Conduct studies and make recommendation regarding organization, staffing patterns, program activities and internal procedures.
- Review and evaluate manual work flows in the MIS billing unit to identify areas that could be automated.
The ideal candidate will have:
- Experience using behavioral health EHR, preferably Avatar.
- Experience billing Short-Doyle Medi-Cal, Medicare and insurance.
- Ability to conduct complex data analysis and report writing.
- Ability to multi-task in a fast-paced environment with competing deadlines and priorities.
- Experience supervising and training staff.
- Excellent communication skills, both written and oral.
- Ability to establish and maintain effective work relationships with those contacted in the course of work.
- Advanced skills in Microsoft Office, primarily Excel and Access; and Crystal Reports.
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of increasingly responsible experience performing a wide variety of
administrative duties in a large, complex public agency.
Knowledge of: Advanced principles and practices of organizational and systems analysis, research methods and human resource planning; basic principles and practices of Behavioral Health and Recovery Services Division's operations and its administration and organization; advanced principles of financial administration, including public budgeting and reporting; computer systems and applications as used within the County; and principles of personnel training, supervision and evaluation.
Skill/Ability to: Supervise and coordinate a wide variety of administrative and operational activities related to the division; coordinate section activities with other departments, programs and/or outside agencies; direct and participate in the analysis of a wide variety of moderate to complex administrative/operational problems and make effective operational and/or procedural recommendations; interpret departmental policies, guidelines and procedures; develop recommendations for improvements, as necessary; supervise, evaluate and train assigned personnel; communicate effectively both orally and in writing; perform complex mathematical and statistical calculations accurately; and establish and maintain effective work relationships with those contacted in the performance of required duties.
Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.
This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.
~ TENTATIVE RECRUITMENT SCHEDULE ~
Final Filing Date: Continuous
The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer.
HR Contact: Yvonne Alvidrez (072518) (Administrative Services Manager I - D054)