Job Description

Overall Job Objective


The County of San Mateo Health System is excited to offer a unique job opportunity to a well-qualified individual for the position of Care Navigator II-Limited Term (Case Management/Assessment Specialist II) as part of a new and innovative pilot program--the Whole Person Care Pilot.  
Whole Person Care (WPC) is a new and innovative pilot facilitating the transformation of San Mateo County's service delivery system by working with public and private partners to create efficient and effective processes and programs benefiting our high utilizing and high need Medicaid clients and the experience of staff providing these services.
The WPC pilot's focus is to provide culturally competent patient engagement, activation, care management, and support strategies necessary for complex Health System "High Utilizers: facing substantial barriers to connect with needed medical, social, and housing services. WPC's goal is to improve patients' health and well-being through more efficient and effective use of resources that are not covered by Medi-Cal and by providing the right services, at the right time, at the right place.

This Care Navigator will work extensively with incarcerated individuals prior and after incarceration and then following these individuals in community settings; perform a wide variety of intake, referral and care coordination services including assessment, evaluation, tracking, and support services for "high utilizers" (nine or more incarcerations per year and three or more Emergency Department visits) of the Health System and Corrections. This includes clients who are in jail, homeless, and disengaged from the healthcare system; may be alcohol and/or substance users, mentally ill and/or have complex and co-occurring disorders and multiple medical conditions. Clients may be mistrustful of the system and will require intensive engagement and support.
This limited-term vacancy will work in both the Public Health Policy, Planning and Correctional Health Services Divisions.  The position is stationed in San Mateo but will travel to Redwood City to engage incarcerated clients at the Maguire and Maple Street Correction Facilities, and throughout the County to engage homeless individuals, attend meetings, etc.
Duties will include, but are not limited to, the following:

  • Perform client evaluations using a variety of assessment tools, information gathered from interviewing client and/or other professionals, and established clinical guidelines to determine the appropriate referral(s) and recommended treatment plan.
  • Engage clients in the County Jail, homeless encampments, shelters, under freeways and other venues.
  • Attend and participate in multi-disciplinary team meetings to ensure appropriate care coordination for clients.
  • Interview clients and their families to gather medical, social, mental health, and drug and alcohol history.
  • Administer appropriate assessment instruments to assist in the development of the client's case history and for use in developing treatment recommendations.
  • Maintain case files on clients containing assessment information, assessment summaries, court documents and all other correspondence/information relevant to the client.
  • Gather appropriate consents from clients to use in gathering information from outside agencies/sources.
  • Provide program information to clients and other agencies.
  • Provide written reports to a variety of agencies, courts, probation and/or treatment providers that may include case histories, assessment results, referrals, compliance with court orders and treatment recommendations.
  • Gather, maintain and disseminate community resource information to other staff.
  • Advise treatment providers of information gathered during intake process; gather additional information as appropriate.
  • Meet with clients to provide service information; guide the client in understanding his/her illnesses and contributing personal, social and economic factors; advise clients of community resources; and make referrals and other arrangements including advocacy and assistance.
  • Provide intensive care coordination to ensure clients continued engagement and success.
  • Work with community agencies as required to assist clients in their reentry and service plans and in coping with daily activities and environmental needs, such as housing, medical care and employment.
  • Identify, establish and utilize a variety of community resources for the alcoholic or other substance abusers.
  • Consult with other professionals when clinical expertise is needed in development of treatment plans.
  • Attend staff conferences and related meetings to coordinate activities with other divisions of the department, other County departments and community groups and providers.
  • Provide education/prevention to a variety of groups.
  • Monitor compliance with court ordered or related referrals.
  • Prepare reports, case summaries, and correspondence as required; maintain case histories and work records, including required statistics.
  • Perform related duties as assigned.
The ideal candidate will have experience: 
  • Conducting fieldwork to engage clients in county jails, in homeless encampments, shelters, under freeways and other venues.
  • Working with clients that are in jail, alcohol and/or substance users, mentally ill and/or have complex and co-occurring disorders and multiple medical conditions.
  • Performing client evaluations to determine the appropriate referral(s).
  • Administering appropriate assessment instruments to assist in the development of the client's case history and for use in developing treatment recommendations.
  • Identifying, establishing and utilizing a variety of community resources for alcohol or other substance abusers.
  • Preparing reports, case summaries, and correspondence as required; maintaining case histories and work records, including required statistics.
  • Establishing and maintaining effective working relationships with partner and contract providers.
  • Demonstrating skill and understanding with the issues of confidentiality and ethics.
  • Using excellent communication skills, both written and verbal.
  • Fluency in English and Spanish is preferred but not required.

NOTE: This is a limited term, at-will position not to exceed 3 years. Limited Term employees receive full medical and dental benefits, similar to regular employees, and a portable 401(a) plan. However, the eligible list generated from this recruitment may be used to fill future vacancies, including classified, unclassified, term, full-time, part-time, temporary and extra help vacancies.


Security Clearance: This position requires that the applicant obtain and maintain a security clearance as a condition of employment.
Education and Experience:  Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of experience assessing and evaluating clients using assessments instruments and/or guidelines, identifying and making referrals based on those assessments, and interviewing clients for a social service program.


If you are interested in being considered for this limited term position the following items must be submitted via e-mail: 

  • Cover letter with responses to Supplemental Questions (maximum of 2 pages)
  • Resume
Supplemental Questions:
  1. Describe your specific training, education, and work experience which prepares you for the position of Care Navigator, including working with clients in a county jail and/or fieldwork, if any. Include job titles, duties, specific assessment tools used, and years of experience.
  2. Describe your experience providing case management for challenging clients in jail, homeless and/or with medical and behavioral health issues. Include job titles, duties, and years of experience.
  3. Give a specific example of your experience working with a challenging client. Include your job title, what made the situation challenging, and how you dealt with the issue.
  4. Spanish speaking is preferred, but not required.  Are you fluent in Spanish?
Please include the words "Care Navigator II - Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Please submit the above listed materials via email to:
Anita Booker, Clinics Manager
Application materials will be reviewed as they are received and well-qualified candidates will be contacted for an interview.
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
San Mateo County is an Equal Opportunity Employer

Application Instructions

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