Job Description

Overall Job Objective

$58,635.20 - $77,209.60 Annually
San Mateo County, CA
Job Type
Department of Child Support Services
Job Number
9/27/2018 11:59 PM Pacific

Are you a self-motivated individual who enjoys working in a fast-paced environment? Are you interested in serving the public by enhancing the quality of life for children and families? 

County of San Mateo's Department of Child Support Services is seeking qualified candidates for the position of Child Support Analyst I/II to help parents meet the financial, medical and emotional needs of their children.

In this role, you will locate parents, establish paternity, enforce court-ordered child support against parents obligated to support their children and oversee the distribution of funds according to current laws and regulations. You will also work closely with the department's three Child Support Attorneys in a law office environment. To learn more about our services, visit

Duties may include, but are not limited to the following:
  • Interview clients in person and over the phone to obtain and verify information and to locate persons and assets.
  • Explain child support processes and procedures associated with the establishment and enforcement of child support orders to clients; assist clients in completing forms.
  • Initiate correspondence to clients, outside organizations and state and federal agencies to obtain documentary evidence and other sensitive information.
  • Conduct calls to clients who are delinquent in their child support obligation to encourage payment of support owed.
  • Analyze client's financial documents to determine child support owed and/or determine a parent's ability to pay support; review information to locate parents.
  • Prepare and process legal documents such as summons and complaints, bench warrants, garnishments, liens, default judgments, motions and orders.
  • Monitor, maintain and update electronic case files; monitor compliance and initiate appropriate enforcement actions.
  • Maintain case logs, records and statistics.
  • Develop and maintain contacts with other departments and agencies to obtain information.
  • Perform proactive case management, issue identification and resolution.
  • Perform related duties as assigned.

The ideal candidate will have:
  • Strong interpersonal and communication skills to conduct interviews and initiate correspondence with custodial parties and parents, establish court orders for payment of child support and conduct financial investigations.
  • A strong commitment to customer service that strives to proactively address internal and external customers' concerns and needs.
  • Strong mathematical, analytical and computer skills to calculate child support and monitor payments, initiate legal action and maintain a narrative record of all case activities in a complex, automated child support system.
  • At least two years of college level coursework that is relevant to the position.

In addition, the ability to speak, read and write fluently in both English and Spanish is highly preferred, but not required.

For positions where fluency in English and Spanish is needed, language skills may be tested at the time of a candidate's interview with the hiring department and/or at a later date.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.


Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of administrative or office support experience involving interviewing clients, applying regulations and making determinations in such areas as eligibility, probation, investigative or skip tracing work (for level I) or one year of experience establishing, processing and enforcing child support obligations (for level II).

Knowledge of: Laws, rules, regulations, procedures, documents and terminology related to child support activities; principles, methods and techniques of effective interviewing, negotiating and case management; methods, techniques and resources of locating persons and investigative research; correct English usage, including grammar, spelling and punctuation; business arithmetic, including percentages and decimals; and basic business data processing principles and practices.

Skill/Ability to: Read, understand, interpret, apply and explain technical laws and legal procedures; analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action, including recommending legal actions; interpret court orders; analyze, resolve and reconcile child support account charging instructions; organize, manage and monitor cases and maintain accurate files, records and statistics; deal tactfully and effectively with a variety of individuals who may be emotional, hostile or irate; compose correspondence and prepare legal documents; and organize and prioritize work and meet critical time deadlines.


Open and Promotional. Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of a scored relevant Training and Experience (T&E) evaluation and application screening (weight: pass/fail) based solely on the candidate's responses to the supplemental questions. Candidates who receive a passing score in the T&E evaluation will be invited to an online written examination (weight: 100%). Because of this screening process, applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

The online written examination will consist of three parts:

Parts I and II of the online written examination contain multiple-choice questions that will evaluate the following categories: Analytical & Numerical Skills and Understanding Written Material. Part III of the online written examination contains essay questions that will evaluate Applied Analytical Skills. Instructions for taking the online examination will be emailed to applicants by October 4, 2018.

Applicants must complete all three parts of the online written examination, however only applicants who pass Parts I and II will be scored for Part III. For applicants who pass Parts I and II, a screening committee will evaluate and score the responses in Part III. Applicants must pass the written exam to be placed on the eligible (hiring) list, and the written exam score will determine ranking on the list. The departmental interviews will be the basis for final selection. 

IMPORTANTApplications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Application Deadline: September 27, 2018, 11:59 PM
Application Screening/Training & Experience Evaluation: September 13 - October 4, 2018
Online Written Examination Period: October 4 - 15, 2018

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.
The County is an Equal Employment Opportunity Employer.

Analyst: Lillian Lilles (091318) (Child Support Analyst I/II - E436/E435)

Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

Apply Online