Community Program/Tech Specialist I/II - Bilingual Language Skills Preferred (Open & Promotional)
The San Mateo County Library System invites applications for the position of Community Program/Technology Specialist - Bilingual Skills Preferred.
San Mateo County Libraries are an invaluable community resource, an amazing family, a springboard for opportunities, and our staff are what makes it so special. We're champions of learning, sharing, and exploration -- of open minds, new ideas, and bright futures. It's our mission and our passion to strengthen our community by creating an inclusive sense of place and an environment for learning. We seek enthusiastic team players, creative risk takers, and flexible individuals who proactively search for new opportunities to make public library services relevant to all members of the community.
Do you want to be a part of an award-winning team and work with amazing people? Are you someone who can make a difference through diverse outreach, helping create a literate and informed community, provide amazing customer service, and participate in exciting programming? If you answered "yes," consider meeting us and joining our team. We respect, value, and celebrate diversity, and bilingual skills are always a plus.
The ideal candidate will have the ability to:
- Seek out opportunities to inspire with friendly customer service and actively provide opportunities for discovery, enrichment, and uplifting the community.
- Model exemplary customer care in all interactions--including in person, at a program, at outreach events, helping with library card and circulation issues, address suggestions for improvements, or otherwise ensure that our library users are uniformly welcomed as we ignite growth through transformative experiences.
- Visualize, adapt, and deliver non-traditional and innovative library services that benefit the needs of the community's youth and capture the best of ever-evolving technologies.
- Establish cooperative working relationships with community members, various community services providers, and with the library staff and library users.
- Plan, schedule, coordinate, and carry out programming to patrons of all age groups at events such as school visits, special events, story times, public speaking and other outreach activities to community groups and agencies.
- Engage patrons in valuing early learning and in building early literacy skills.
- Use technology as a tool, staying on top of new technology trends.
- Work in a collaborative teamwork setting and inspire fun in the workplace.
- Take initiative and work independently and with others.
- Assist in the recruitment, training, and management of volunteers.
- Be comfortable assisting patrons with circulation activities.
- Provide operational support in resolving patron complaints and in troubleshooting technology.
- Communicate inclusivity and cultural sensitivity and be approachable in verbal, written, and non-verbal communications.
- Thrive in initiating interactions, starting conversations, and marketing the library to the community, one person at a time.
- Exhibit leadership skills and enhance our collaborative, friendly, caring, and optimistic work culture.
Because of the diversity of the communities we serve, bilingual language skills are preferred for this position, but not required. Specifically, we seek applicants with the ability to read, write and speak fluently in both English and Spanish, and/or in both English and Chinese (Cantonese and/or Mandarin).
The eligible list generated by this recruitment may be used to fill current and future vacancies throughout San Mateo County Libraries, which includes locations in Atherton, Brisbane, Belmont, Foster City, Half Moon Bay, East Palo Alto, Portola Valley, Millbrae, Woodside, Pacifica, San Mateo, and San Carlos. The current vacancies are located at San Carlos, Half Moon Bay, and Atherton.
SAN MATEO COUNTY LIBRARIES
The San Mateo County Libraries is a Joint Powers Authority comprised of the cities of Atherton, Belmont, Brisbane, East Palo Alto, Foster City, Half Moon Bay, Millbrae, Pacifica, Portola Valley, San Carlos, Woodside and the unincorporated areas of San Mateo County. SMCL is a high performing organization. Named a four-star library by Library Journal for the eighth consecutive year, SMCL ranked 2nd in California among similar peer libraries. SMCL is committed to providing quality public service. To achieve this we value diversity among staff and encourage each employee to take personal responsibility and make individual contributions. In addition to a broad range of digital content and services the Library includes twelve community libraries, bookmobile service and a literacy program. Serving a population of 270,000 residents, SMCL circulated over 3.4 million items to 2.2 million visitors last year. For more information about San Mateo County Libraries, please visit www.smcl.org.
Experience: Candidates must have the knowledge and skills necessary to perform the roles identified in the description of the positions.
- A typical way to qualify is a four-year degree OR equivalent demonstrated experience providing community services, which has included responsibility for community development such as planning, evaluating, monitoring or coordinating projects
- A degree or background in early childhood, youth development, public administration, social work, nonprofit management or a related field is preferred
Anyone may apply. Current San Mateo County employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above and below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.
~ Tentative Recruitment Schedule ~
Final Filing Date: October 18, 2018
Application Screening: October 31 - November 1, 2018
Panel Interviews: November 19 and/or 20, 2018
The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions. We are proud to be an Equal Employment Opportunity Employer.
Analyst: Christina Chan (100518) (Community Program Specialist I/II - G226/G227)