Job Description

Overall Job Objective


Note: This recruitment schedule was amended on May 31, 2018 to extend the Final Filing Date.  This recruitment has been changed to "Continuous."

The County of San Mateo Health System has an exciting career opportunity available for an Emergency Medical Services - Health Services Manager I, to plan, organize, direct, and supervise the operations of health-related services such as community education, the delivery of care in the pre-hospital system and specialty care systems, paramedic and EMT accreditation, pre-hospital continuing education and quality improvement. Assist with Emergency Preparedness; provide staff support to higher level management within the EMS area; select, train and supervise professional, technical, and clerical staff, and perform other related duties as assigned.

The current vacancy is in the Emergency Medical Services (EMS) Agency of the Health System, located at 801 Gateway Blvd., South San Francisco, CA, but will travel/drive throughout the County to perform duties of the job.

The EMS Health Services Manager I, under the direction of higher management, will liaison with the County's ambulance contract provider, fire agencies and the County's Public Safety Communications; and will represent the EMS Agency on various projects and at stakeholder meetings; and performs various assignments related to Agency.

Primary responsibilities include:
  • Monitoring ongoing division, program, and department-level programs;
  • Use and evaluate data collection on the electronic pre-hospital patient care record; complete initial analysis and information gathering;
  • Ensure all information is kept confidential and HIPAA compliant;
  • Coordinate program activities, including planning, prioritizing; monitoring and participating in various agency-wide program meetings;
  • Monitor activities and evaluates performance of emergency medical services providers, including EMT's paramedics, emergency medical dispatchers, and training programs;
  • Oversee and audit controlled substance medications and other EMS medications and equipment, under the direction of higher level management;
  • Help design or development of specific databases for collection, tracking, and statistical reporting of EMS data;
  • Participate in or help initiate proposal or report writing;
  • Make recommendations regarding quality improvement services delivery and changes to EMS Agency policies, procedures and protocols;
  • Assist with the implementation of a new computer-aided-dispatch (CAD) system at the County's Public Safety Communication, representing the EMS Agency at system-wide meetings;
  • Assist in the development and implementation of a system-wide evaluation in preparation of an RFP and associated processes for a contract for emergency ambulance services; and
  • Monitor EMS program oversight by direct observation via field ride-alongs.

Reporting to higher level management staff, will help oversee critical components of the EMS system to include but not limited to: Emergency Medical Dispatch (EMD), contracted fire response Advanced Life Support (ALS), contracted emergency ambulance ALS response, specialty care systems (Trauma, Stroke, STEMI, and Pediatrics) and the Health System Emergency Preparedness Response Program. This position will provide exposure to county-based programs looking at many things including EMS system response times, and pre-hospital care programs and many other programs.

This is a dynamic time in healthcare and emergency medical services.  The EMS Health Services Manager I will be part of a team looking toward the future to assist in developing a resilient EMS system that allows flexibility, value-added efficiency in service and cost delivery models, while providing quality emergency medical care This position offers opportunities for creative critical thinking, autonomy, growth, coaching, and mentoring.  Successful candidate will contribute to the advocacy for programs, policies, and strategies which ensure all County of San Mateo residents have the opportunity to live long and healthy lives.

The EMS system depends on many different elements working together to provide quality services to our community and high-quality care to those who work, live, or play in the County of San Mateo.  To be successful, the EMS agency works with many community partners that include fire agencies, our contracted ambulance transport company (AMR), law enforcement agencies, public safety communications, and community colleges. In addition, we facilitate cross-collaboration amongst multiple county divisions on many projects and initiatives.

The ideal candidate will have experience working in or with an EMS system; experience with management or oversight of programs and staff; be self-motivated and result-oriented; have administration experience in a nursing or paramedic role; have experience monitoring medications, including controlled substances; be experienced in advanced and basic life support procedures and equipment; have excellent written and verbal communication skills; have demonstrated critical thinking ability; have project management experience; have the, ability to change priorities due to operational need demonstrating flexibility in work assignments; and have experience developing and fostering collaborative relationships.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.


Licensure/Certification:  Possession of a current California license as an EMT-P or Registered Nurse in good standing (an EMT certification may not be substituted).

Education and Experience:  Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is a Bachelor's degree with a major in public health, healthcare administration, nursing, public administration, or other course work applicable to the area of specialization; one year of supervisory experience in a health, social services or community-based program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination; and experience working in a hospital, emergency medical services (fire or ambulance) provider or other healthcare setting.

Knowledge of:  Principles and practices of public administration and program management, including planning, implementation, and evaluation; principles and practices of community health care including current trends in research, treatment, prevention, education and related services; principles of budget preparation and monitoring; and principles of personnel training, supervision and evaluation.

Skill/Ability to:  Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups; organize, direct and coordinate program services; work cooperatively with other County departments and public and private organizations; analyze problems accurately, develop recommendations and take appropriate action to resolve them; prepare complex and detailed written reports, procedures and contracts; speak effectively to diverse audiences, including professional, clinical and citizen groups; and train staff and coordinate activities of contractors, volunteer groups and staff.


Anyone may apply.  Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.  Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANTApplications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Final Filing Date:  CONTINUOUS

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.  The County is an Equal Employment Opportunity Employer.

HR Contact: Yvonne Alvidrez (051118) (Health Services Manager I - D023)

Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

Apply Online