Job Description

Overall Job Objective

$114,254.40 - $142,833.59 Annually
San Mateo County, CA
Job Type
Human Services Agency
Job Number
10/25/2018 11:59 PM Pacific

The Human Services Agency (HSA) is seeking a qualified Human Services Manager II.

In general, the Human Services Manager II:

  • Plans, directs, coordinates, implements, and evaluates comprehensive social or community service programs for a multi-disciplinary human services program area that has county-wide impact.
  • Evaluates goals, objectives, policies, and procedures related to programs.
  • Provides leadership and coordination to community groups, public and private agencies, advisory boards and volunteers in planning and implementing programs.
  • Provides highly complex staff support to senior level management.
  • Exercises direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants and contract service provider systems.

The current vacancy is in the Economic Self Sufficiency division of the Human Services Agency. The Human Services Manager II is responsible for a number of public assistance program areas including Medi-Cal, CalFresh, CalWORKs, and General Assistance delivered in regional offices throughout the County. Further, the position calls for the development of close, collaborative working relationships with other system of care agencies as well as with other service providers in the County.

In addition to having a demonstrated record of working in a cooperative manner with other agencies, both public and non-profit, the successful candidate will also have a demonstrated record of establishing strong community partnerships. The Human Services Manager II will provide critical leadership and oversight to program operations, staff supervision and partner engagement.

The ideal candidate will possess:
  • Excellent interpersonal skills and the ability to facilitate diverse groups of people.
  • Superb written and oral communication skills.
  • Strength in analyzing data to resolve problems and/or improve deficiencies.
  • Skills in community engagement.
  • Ability to provide effective leadership to a diverse workforce.
  • Capability and skill necessary to support and motivate staff at all levels of the organization.
  • A mindset that is strategic, innovated and forward thinking.
  • A commitment to improving the lives of vulnerable individuals and families and supporting the community.  

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.


Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of increasingly responsible experience in a health, social or community services organization, including significant responsibility for funding, budget development, program utilization, and/or evaluation or coordination of community resources.

Knowledge of:

  • Principles and practices of public administration, and program management, including planning, implementation, and evaluation.
  • Principles and methods of social and community services including current trends in education, research, training, treatment, intervention, rehabilitation, or related issues.
  • Laws, codes, and regulations governing social and community service programs, and knowledge of county, state, and federal legislative developments applicable to contemporary program or service issues.
  • Organizational and fiscal management within a multi-faceted, community-based program setting.
  • Community resources and public/private services and funding sources.

Skill/Ability to:
  • Identify and analyze complex socioeconomic issues and problems.
  • Plan, direct, coordinate, implement and evaluate programs and services on a comprehensive, county-wide level to meet community needs.
  • Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
  • Apply principles and techniques of community organization.
  • Speak effectively to diverse audiences, including client, professional, civic and citizen groups.
  • Maintain cooperative working relationships with other program managers and staff, other agencies and the community.
  • Enlist and mobilize community support for programs.
  • Prepare complex and detailed written reports, program policies, procedures and contracts.
  • Train staff and coordinate activities of contractors, volunteer groups and staff.


Open & Promotional. Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply.

Final Filing Date: October 25, 2018
Application Screening: October 29, 2018
Combined Panel Interview: November 14, 2018 and/or November 15, 2018 


At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.

Analyst: Arlene Cahill (100418) (Human Services Manager II - D091)

Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

Apply Online