IS Application Support Analyst III - Treasurer - Tax Collector's Office (Open and Promotional)
Overall Job Objective
|Job Title:||IS Application Support Analyst III - Treasurer - Tax Collector's Office (Open and Promotional)|
|Salary:||$49.37 - $61.69 Hourly|
$3,949.60 - $4,935.20 Biweekly
$8,557.47 - $10,692.93 Monthly
$102,689.60 - $128,315.20 Annually
|Location:||San Mateo County, California|
|Note: This recruitment schedule was amended on May 15 to extend the Final Filing Date. This recruitment has been changed to "Continuous." Application screenings and panel interviews will be conducted on an ongoing basis, with the first round of screenings occurring on May 22 on applications received through May 21. First round of panel interviews will follow as advertised. Subsequent screenings and interviews will occur as needed. If you are interested in this important career opportunity, please apply immediately.|
This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.
Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.
The County of San Mateo Tax Collector is seeking a well-qualified individual for the position of IS Application Support Analyst III to assist with the implementation of and provide ongoing support for TaxSys, the department's new Property Tax system, and integrated suite of collection software (collectively the "System". This position will perform applications system support, maintenance, and assist with modification of departmental software application(s); identifies end user system requirements and evaluates software packages; assists with designs, tests, and documents software applications; trains and assists end users in implementing new applications or modifications; learn and apply departmental business processes to become a "super user" of the new system; and performs related work as required. This position reports to the Assistant Tax Collector. As the technical lead for the implementation of the new system, the individual in this position will take direction from the project manager, Assistant Tax Collector, and other project participants and coordinate activities to support the project plan.
This is an Information Technology hands-on position and the individual will become familiar with all aspects of the system and related modules, as well as other IT personnel and functionality within the office of the Treasurer - Tax Collector and the County IT organization, in order to best serve the project and department's IT needs. The individual will work with property tax partners to integrate the tax data from existing systems into the new system, allowing the department to share data with local, state, and federal partners. The individual in this position will act as the primary vendor relationship manager once the system is fully implemented, and will be responsible for initial issue troubleshooting, decisions regarding elevation to the vendor, other business communications with the vendor, and coordinating activities related to enhancements, promotions, and other system issues to ensure an effective partnership that meets the needs of both the Tax Collector and our business and process partners. The individual in this position will be expected to possess a degree of IT knowledge and skill to allow them to work autonomously with minimal supervision.
This role requires building strong working relationships with all levels of personnel within the department of the Treasurer-Tax Collector and our process partners, including County executives, management and line staff and our vendor implementation and support team, in order to coordinate the efforts of resources. Additionally, the ideal candidate will be a self-starter, with a strong desire to achieve, work collaboratively with the ability to multi-task and work well under the pressure of deadlines.
There is currently one full-time, regular vacancy in the Tax Collector's office in Redwood City; may travel/drive within the County, and inter- and intra-state to attend meetings, conduct training, perform information gathering, etc.
Primary responsibilities include:
The ideal candidate will possess:
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
|Examples Of Duties:|
|Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of progressively responsible experience in applications analysis, design, and development. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.|
Licenses and Certifications:
Knowledge of: Advanced principles and practices of computer systems management, analysis, design, and maintenance; various software packages including word processing, spreadsheet, SQL database and database management, and reporting tools; data processing management and general administration practices and techniques; advanced techniques and methods of system evaluation, implementation, and documentation; advanced data management theory, principles, and practices and their application to a wide variety of services and programs; principles and practices of project management; the organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; principles and procedures of record keeping; modern office practices, methods, and computer equipment and applications related to the work; English usage, spelling, vocabulary, grammar, and punctuation; and techniques for providing a high level of customer service by effectively dealing with vendors and County staff.
Skill/Ability to: Conduct complex research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports; coordinate and plan applications development, enhancement, and maintenance projects; perform analysis of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization; code, configure, manage, and maintain assigned system(s) and integrate to meet business needs independently without vendor support; collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions; independently facilitate cross-functional groups to establish process redesign or new system and/or design functions; research, develop, and recommend cost-effective technical system improvements; implement comprehensive computer operations-related projects and training programs; prepare clear and concise program documentation, system and user procedures, reports of work performed, and other written materials; analyze and troubleshoot any software issues and use logic to solve the problem; deal tactfully with the customers and staff in providing information, answering questions, and providing customer service; interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations; operate modern office equipment including computer equipment and specialized software applications programs; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; and establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.
Environmental Elements: Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support.
|Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. |
Thorough and detailed responses to the supplemental questions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening (pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
As noted previously, this recruitment is now continuous. Application screenings and panel interviews will occur on a regular basis as applications are received. The first round of screening will occur on May 22, with interviews to follow on June 6 and/or June 7.
This position could be filled at any time. Please apply immediately if you are interested in this important career opportunity.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.
At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
Analyst: Lucy Fung (042518) (IS Application Support Analyst III - V262)