Job Description

Overall Job Objective

Job Title:Program Services Manager I - Aging and Adult Services (Open and Promotional)
Closing Date/Time:Continuous
Salary:$43.02 - $53.78 Hourly
$3,441.60 - $4,302.40 Biweekly
$7,456.80 - $9,321.87 Monthly
$89,481.60 - $111,862.40 Annually
Job Type:Full-Time
Location:San Mateo County, California
The County of San Mateo Health System is seeking a well-qualified individual for the position of Program Services Manager I - Aging and Adult Services.  The current vacancy is in the Commissions and Provider Services Unit (CPSU) within Aging and Adult Services, which is responsible for administration of the Area Agency on Aging.

Commissions and Provider Services Unit/Area Agency on Aging
The goal of the Commissions and Provider Services Unit (CPSU) is to promote a network of supportive services that allows older adults and people with disabilities to remain safely at home and in the community. The unit promotes home- and community-based services for older adults and people with disabilities in such areas as congregate nutrition, home delivered meals, information and assistance, adult daycare, legal services, health promotion, family caregiver support, Ombudsman services, Health Insurance Counseling and Advocacy Program, and transportation. The Commissions and Provider Services acts as the Area Agency on Aging for San Mateo County. As an Area Agency on Aging, the unit is responsible for assessing the needs of older adults in the community, developing an Area Plan to address the needs identified and administering programs funded by the Older Americans Act. CPSU is responsible for developing and monitoring numerous County funded contracts that support the goals of the Area Plan.
The unit is comprised of three Community Program Analysts and one Community Program Specialist who are responsible for monitoring contracts with community based agencies who provide services through the Older Americans Act; one Office Specialist who supports the unit in such areas as data management, invoice processing and information to the community; and one part-time Registered Dietitian. 

The Unit also supports two advisory bodies appointed by the Board of Supervisors: the Commission on Aging and the Commission on Disabilities. The activities of these Commissions and its subcommittees include work in the areas of legislation and advocacy, community outreach and education and program and policy development.

The Program Services Manager I for the CPSU will need a strong background in services for older adults and people with disabilities; skills in contract development and contract monitoring; experience in analyzing, interpreting and implementing Federal and State regulations; and a strong focus on the development and enhancement of community-based systems through collaboration and coordination.
Ideal Candidate:
  • Knowledgeable about the Older Americans Act and Area Agency on Aging
  • Strong understanding of systems and processes - able to use process improvement strategies such as LEAN to examine workflow and identify ways to enhance systems of services and services provided to consumers and providers
  • Excellent communication skills - able to communicate in writing and verbally with individuals of differing backgrounds, education levels, and socioeconomic status
  • Politically astute - able to work with county and state officials and Board appointed advisory committees
  • Strategic thinker who looks beyond the current reality and seizes opportunities to enhance or expand the potential services while aligning services with the capacity and resources available
  • Collaborator - works collaboratively not only with contract providers but other agencies and to promote an integrated system of services for the community
  • Analytical - able to compile and analyze data to ensure program quality and integrity

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Education and Experience:  Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of experience in a public, health, social services or community-based program that included responsibility for program planning, client or customer services, program evaluation, budget administration, or community resource coordination, of which at least one year included responsible supervisory experience.

Knowledge of:  Principles and practices of public administration and program management, including planning, implementation, and evaluation; principles and practices of the specific social, community or public services area, including current trends in research, treatment, education, rehabilitation or related services; principles of budget preparation and monitoring; principles of personnel training, supervision and evaluation; and laws, codes and regulations governing the specific social, community or public service program area.

Skill/Ability to:  Organize, direct and coordinate program services; work cooperatively with other County departments and public and private organizations; analyze problems accurately, develop recommendations and take appropriate action to resolve them; prepare complex and detailed written reports, procedures, grant applications and contracts; speak effectively to diverse audiences, including professional, clinical and citizen groups; apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups, as appropriate; and train staff and coordinate activities of contractors, volunteer groups and staff.
Anyone may apply.  Current San Mateo County employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.
A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above or below. If you are not on the County's website, please go to to apply.


Apply immediately. This is a continuous recruitment and is open until filled. Selections may be made at any time within the process. 

Recruitment Schedule for First Round:
First Round Application Filing Deadline: June 29, 2018
First Round Application Screening: July 3, 2018
First Round Panel Interviews:  July 10 and/or 11, 2018
 At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
Analyst: Kristin Herman (061518) (Program Services Manager I - D131)


Application Instructions

To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.

Apply Online