Job Description

Overall Job Objective

$3,844.53 - $4,803.07 Monthly
San Mateo County, CA
Job Type
Extra Help
Human Services Agency
Job Number
NEW 20181204
12/18/2018 11:59 PM Pacific

The San Mateo County Human Services Agency, County Veterans Services Office (CVSO) is looking for a qualified Veteran Outreach Worker (Public Services Specialist) - Extra Help. 
Under general supervision, the Veteran Outreach Worker - Extra Help will provide outreach and administrative support to the County Veterans Services Office, which serves military veterans and their dependents who visit or call the Veterans Services office. The Veteran Outreach Worker will routinely visit community centers throughout the county where US military veterans may gather to inform of Veteran Administration and California Department of Veterans Affairs benefits.  Additionally, when at the office, will greet and register clients, create the client profile in our systems, data entry, reports, issues County Veteran ID cards, provides office support to CVSO and Veterans Commission meetings, and represents the office at outreach events. Local travel is required, and the Public Services Specialist will be expected to work occasional evenings and possibly weekend events, with advanced notice.
The County Veterans Services Office staff act as liaisons for veterans and their families in obtaining benefits from the Department of Veterans Affairs (VA).   The Veteran Outreach Worker will support the County Veteran Services Officer and 3 Veteran Service Representatives who assist military veterans in filing service-connected disability claims with the VA.  They also assist veterans in obtaining benefits related to vocational rehabilitation, VA home loans, education, insurance, burial benefits and non-service connected pension benefits. A key role of the CVSO is to interview, assess, and understand the needs of veterans seeking services and facilitate referrals for community services (employment, behavioral health and recovery, housing, and support services) as needed.

The ideal candidate will have the following attributes:

  • Commitment to service excellence.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Excellent skills with using Microsoft Office Suite.
  • A passion for public service and interest in serving military veterans.
  • Knowledge of services available through the U.S. Department of Veterans Affairs and the California Department of Veterans Affairs
  • Ability to manage multiple priorities and able to work independently on the behalf of others.
  • Must have work experience with a diverse population.
  • A military veteran is highly preferred
  • Provide educational services to the clientele served; schedule, arrange, and assist in the facilitation of informational programs and activities to support the county veteran population.
  • Perform outreach to provide education and information to individuals who are military veterans and or dependents of such.
  • Establish, maintain, and develop rapport with members of the community served.
  • Conduct outreach activities to community organizations to provide information about benefits and resources provided to them by the U.S. and CA Department of Veterans Affairs.
  • Prepare and distribute flyers to publicize services and community activities.
  • Answers the CVSO telephone line and respond to emails; takes and relays messages and schedule appointments.
  • Greets visitors to the CVSO office.
  • Provide administrative support as needed at County Veterans Commission meetings.
  • Receives, sorts and distributes mail.
  • Collects, enters, processes a wide range of procedures, sorts, and tabulates information according to office process and procedure.
  • Operates a variety of office equipment such as computer terminals, calculators, fax, copier, information and data systems.
  • Makes mathematical calculations; assembles, tabulates and compares data; compiles a variety of data to include claims and reports.
  • Prepares, composes, types or assembles information into proper form from outlined instructions or established procedures including letters, forms, records and reports from rough drafts, marginal notes or verbal instructions.
NOTE:   Extra-help assignments are at-will and the employee is paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra-help workers are not guaranteed permanent status at the end of the extra-help assignment. This is a temporary, extra help position which may end on June 30, 2019.


Interested applicants should submit a letter of interest and a resume by December 18, 11:59 pm PST to:
Tammie Sweetser, Assistant to the Director of Collaborative Community Outcomes
San Mateo County Human Services Agency
1 Davis Drive
Belmont, CA 94002
Or apply via email to:
Applicants who pass the screening will be scheduled for an interview to be held on December 20 or 21, 2018.
For information on the County Veterans Services Office, located at 550 Quarry Road, San Carlos, please visit the website at:

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
Analyst: Arlene Cahill (120418) (Public Services Specialist - E368)

Application Instructions

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